I’ve also never had much luck when ordering stuff through a live person versus a company’s website. So, I was hesitant to call Bushmaster in January to order an upper. But, I wanted certain features that weren’t available through the web. The guy who helped me was awesome. He asked me about the features I was requesting and wanted to know what purpose the rifle would serve. Upon telling him, he made several recommendations that actually saved me money and made the rifle better than it would have been had I ordered like I originally intended.
They really did right by me. Be sure to let us know how they handle your situation.