A Problem at LaRue

Site Notices

Posted: 12/14/2010 2:50:56 PM EDT

I think there may be a weakness at LaRue Tactical. Family ordered me a Multicam Rifle Bug Out Bag from the website. The order was successfully placed Saturday after Thanksgiving with confirmation number. After no shipping notification for 2 weeks, a call to LaRue informed us that it was out of stock and they were not sure when it would be available. Thus, no guarantee that it would be ready for X-mas.

Also, in the words of my family member the customer service rep was "not helpful and a little rude".

Now let me say that I have and always will be a fan of LaRue for many different reasons. ALL of my rifles have LaRue mounts and accessories. My interactions with them have ALWAYS been the best.

I do, however, think that if a product is not in stock and will not be in stock for more than a week they should say so when ordering or at least send an email to that effect. As for the attitude that my family received when inquiring, everybody has bad days.

I only posted this to let Mr. LaRue know there may be a small chink in the armor.

You be the judge. Me, I need to go order a mount from LaRue for my new Eotech.

Posted: 12/14/2010 2:54:38 PM EDT

[#1]

As a lot of you know, Mark and I have many....differences of opinion. However, integrating an inventory management system with a customer facing e-commerce system and making it reliable is extremely difficult, from a technical stand point. The fact LaRue Tactical has not done this, isn't really something that should be held against them as a company.

Posted: 12/14/2010 2:56:31 PM EDT

[#2]

Im at 11 days after order confirmation......still no shipping confirmation... Its the risr, so I figured it'd take a while.

so I placed another order just for dillos and it shipped.. be here thursday.

I agree.. It would be cool to get an "out of stock" email just to let us know..

although I will probably still buy Larue stuff, even if it took a month

Posted: 12/14/2010 2:57:23 PM EDT

[#3]

I had that happen to me about a month ago, but when I called about it they got it sent right out to me. Computers aren't always perfect. Anyone I've talked to on the phone has always been very helpful.

Posted: 12/14/2010 2:57:32 PM EDT

[#4]

the website isn't directly tied to their inventory. if you need something post haste it is in your best interest to either email or call. it's been this way as long as i've been buying LT products (5 years).

Posted: 12/14/2010 3:02:40 PM EDT

[#5]

Aren't they upgrading to a new shopping cart system? Hopefully it will include an inventory system.

Posted: 12/14/2010 3:15:03 PM EDT

[#6]

I was very frustrated when I orderd my ACOG from them, I waited and waited called every week and would be told one more week. I finally reduced the order down to the mount and orderd the ACOG from Midway, they both arived the same day. I wouldn't have been near as upset had I known it was not in stock at the time of the order. I will still do buisness with them because I do believe they are an awsome company and like what they do for the site but I really hope it does not become a pattern.

Posted: 12/14/2010 3:21:47 PM EDT

[#7]

It's best to call your orders in to be sure the item you want is in stock.

Posted: 12/14/2010 3:37:47 PM EDT

[#8]

Quoted:
Im at 11 days after order confirmation......still no shipping confirmation... Its the risr, so I figured it'd take a while.

so I placed another order just for dillos and it shipped.. be here thursday.

I agree.. It would be cool to get an "out of stock" email just to let us know..

although I will probably still buy Larue stuff, even if it took a month

I ordered a RISR 50 minutes after Mfingar made the announcement that it was now available. I got the confirm email but had heard nothing a week and a half later. I called and was told it may be in possibly at the end of the week or beginning of the next. Next week came around and still nothing so I cancelled. I really want one but they shouldn't announce a product if they couldn't fill demands after less than an hour of being released.

Posted: 12/14/2010 3:50:08 PM EDT

[#9]

Quoted:
It's best to call your orders in to be sure the item you want is in stock.

I agree that calling them directly may have been more helpful but doesn't that defeat the whole purpose of having an internet site for ordering?

Plus how many more reps will they have to hire to answer all the phones.

Just saying that having "in stock", "out of stock" or "back-ordered" would be helpful. Especially for people like me who want it yesterday and constantly check UPS site for shipping updates.

This is by no means a dig at the fine folks at LaRue, just a suggestion to help them zero in the cross-hairs.

Posted: 12/14/2010 4:52:47 PM EDT

[#10]

just cancelled a Acog order a few days ago

Posted: 12/14/2010 5:10:46 PM EDT

[#11]

I completely agree. However, until they do, phone your orders in.

Quoted:

Quoted:
It's best to call your orders in to be sure the item you want is in stock.

I agree that calling them directly may have been more helpful but doesn't that defeat the whole purpose of having an internet site for ordering?

Plus how many more reps will they have to hire to answer all the phones.

Just saying that having "in stock", "out of stock" or "back-ordered" would be helpful. Especially for people like me who want it yesterday and constantly check UPS site for shipping updates.

This is by no means a dig at the fine folks at LaRue, just a suggestion to help them zero in the cross-hairs.

Posted: 12/15/2010 8:52:07 AM EDT

[#12]

Quoted:

I think there may be a weakness at LaRue Tactical. Family ordered me a Multicam Rifle Bug Out Bag from the website. The order was successfully placed Saturday after Thanksgiving with confirmation number. After no shipping notification for 2 weeks, a call to LaRue informed us that it was out of stock and they were not sure when it would be available. Thus, no guarantee that it would be ready for X-mas.

Also, in the words of my family member the customer service rep was "not helpful and a little rude".

Now let me say that I have and always will be a fan of LaRue for many different reasons. ALL of my rifles have LaRue mounts and accessories. My interactions with them have ALWAYS been the best.

I do, however, think that if a product is not in stock and will not be in stock for more than a week they should say so when ordering or at least send an email to that effect. As for the attitude that my family received when inquiring, everybody has bad days.

I only posted this to let Mr. LaRue know there may be a small chink in the armor.

You be the judge. Me, I need to go order a mount from LaRue for my new Eotech.

I see both sides of the coin on this one...

1st, you should never get crappy service from any company... However, I think it does happen from tine to time everywhere.... Someone is going to either not give a fVck, have a bad day or be on their way out and the customer is bound to experience this... Doesn't make it right, but it happens...

2nd, or other side of the coin... Whats Mark L. or any company supposed to do, Flog the team, because a tone that one guy mighta or might nota had once????

Who was the Phone person?

When this does happen... If you are going to Bitch, (and I feel you have the right too) either get their name/empleyee ID, some type of identifier, or speak to their sup right there... If they get enough complaints on a person, I'm sure they'll be gone...

Also on the inventory thing, if you are order something that is time critical, always call and ask if they have it in stock and shippable.

I know the phone folks at Larue can look up QTYs and will even walk back to the wharehouse and verify if theres any doubt... Had it happen several times....

If you do place an Order on LTs website, and don't get a confirmation within 3 days, I'd call...

Posted: 12/16/2010 12:02:22 PM EDT

[#13]

There was a mix up with my order (twice) and Amy worked her butt off to see that it was fixed.

They accidentally charged my card twice after I called in to amend an order; the guy I spoke with didn't change the order, he added another mount to it without closing the first order.

Sometimes things like that happen, and I will continue to tell everyone I meet to buy LaRue, and I will also go to LaRue exclusively for optic mounting hardware.

LaRue's customer service has always done right by me.

Posted: 12/16/2010 12:47:03 PM EDT

[#14]

I heard they are BUSY! I told my family that I wanted LT gift certificates this year...my dad said that he tried quite a few times before he finally got someone on the phone. What do you expect though...it's that time of the year.

Posted: 12/16/2010 2:05:56 PM EDT

[#15]

Thats not the only problem.......the other is they don't sell the damn dillo dust on the website and my wife hates seeing Larue on the credit card statement. But she loves the BBQ!

Posted: 12/16/2010 2:22:42 PM EDT

[#17]

Phone calls placed to LaRue "prior" to ordering anything (or anyplace for that matter) might make threads like this obsolete...

Posted: 12/16/2010 2:24:58 PM EDT

[#18]

Quoted:
Thats not the only problem.......the other is they don't sell the damn dillo dust on the website and my wife hates seeing Larue on the credit card statement. But she loves the BBQ!

sell the dust!
i wish!

Posted: 12/16/2010 2:30:59 PM EDT

[#19]

Quoted:
Never had a problem....order from there all the time.

Same here. I wouldn't get a tracking # and stuff would just show up. Nothing wrong with that as someone is almost always home, but now I get a tracking # with every order. I have always been a happy customer.

Posted: 12/16/2010 3:29:51 PM EDT

[#20]

Quoted:

Never had a problem....order from there all the time.

Me either, always first class service that goes above and beyond

Posted: 12/16/2010 4:08:14 PM EDT

[#21]

Quoted:

Quoted:
Im at 11 days after order confirmation......still no shipping confirmation... Its the risr, so I figured it'd take a while.

so I placed another order just for dillos and it shipped.. be here thursday.

I agree.. It would be cool to get an "out of stock" email just to let us know..

although I will probably still buy Larue stuff, even if it took a month

I ordered a RISR 50 minutes after Mfingar made the announcement that it was now available. I got the confirm email but had heard nothing a week and a half later. I called and was told it may be in possibly at the end of the week or beginning of the next. Next week came around and still nothing so I cancelled. I really want one but they shouldn't announce a product if they couldn't fill demands after less than an hour of being released.

I placed order for RISR awhile back and called to follow up today since I got the confirmation email but no shipping email. They are still backordered and they were unable to tell me how far down the list I am. Product is still available on website. Personally, I think this is misleading and it should say "back ordered" but let you place an order anyway. They are shipping them as fast as they can make them. I still want the product and will wait patiently - hope it gets here before Christmas.

Posted: 12/16/2010 8:04:19 PM EDT

[#22]

You guys don't remember how life used to be prior to all of this technology. It was not unusual to order something from Sears and have it take 4-6 months to get to you. My mother ordered a telescope for my birthday and canceled it after almost a year.

I know it's hard, but be patient. I can say that because it has been 14 days, 13 hours and 3 minutes and, and, 45 seconds since I ordered my OBR 5.56 20 inch.

Posted: 12/17/2010 5:34:09 AM EDT

[#23]

Quoted:
Phone calls placed to LaRue "prior" to ordering anything (or anyplace for that matter) might make threads like this obsolete...

Nuff said

Posted: 12/17/2010 7:02:49 AM EDT

[#24]

As a web developer, you can really tell the difference when someone spends the coin on a solid web site. I think one of the best sites in the biz is SKD Tactical. (skdtac.com)... Very solid inventory management and user-friendly experience. I would love to see LaRue spend the money on a top-notch web firm and get set up with a modern, updated, more powerful web presence. The technology is available, just hire the right people. A lot of the products currently on LaRue's site are buried and not always easy to find. An enhanced site would really boost their image and business in a big way.

Posted: 12/17/2010 8:36:34 AM EDT

[#25]

Quoted:
As a web developer, you can really tell the difference when someone spends the coin on a solid web site. I think one of the best sites in the biz is SKD Tactical. (skdtac.com)... Very solid inventory management and user-friendly experience. I would love to see LaRue spend the money on a top-notch web firm and get set up with a modern, updated, more powerful web presence. The technology is available, just hire the right people. A lot of the products currently on LaRue's site are buried and not always easy to find. An enhanced site would really boost their image and business in a big way.

+1. Larue has a very nice site, but I am not getting a first aid kit I ordered and I don't know why. Quantity on my package shows 0 shipped and not in stock. The website didn't say this. It was a Christmas present that won't be here. I don't know if that cancels the order or if it will ship when in stock. Why place a web order if you have to call to find out what the heck is going on? I don't have time for that.

I'm not bashing, but this is something that could easily be fixed and it needs a bit of attention.

Thanks to Mark Larue for supporting AR15.com and for supporting the US military.

Posted: 12/17/2010 8:51:25 AM EDT

[#26]

There is a thread here somewhere, where Mark asked for idea's (software) regarding this very situation.

Posted: 12/17/2010 9:40:54 AM EDT

[#27]

Quoted:
There is a thread here somewhere, where Mark asked for idea's (software) regarding this very situation.

Glad to hear that. Good luck to Mark.

Posted: 12/17/2010 9:58:37 AM EDT

[#28]

Quoted:

There is a thread here somewhere, where Mark asked for idea's (software) regarding this very situation.

Trust me when I say this. It's a way better idea to get firm with a good reputation to come in and build a solution rather than try and integrate a pre-packaged software solution.

Posted: 12/17/2010 11:11:20 AM EDT

[#29]

Quoted:

Quoted:
There is a thread here somewhere, where Mark asked for idea's (software) regarding this very situation.

Trust me when I say this. It's a way better idea to get firm with a good reputation to come in and build a solution rather than try and integrate a pre-packaged software solution.

True. Too many companies try to do this to save a buck and end up with a lot of fat features that get in the way and aren't needed, while never really solving the issues at hand.

Posted: 12/17/2010 12:09:17 PM EDT

[#30]

Quoted:
I heard they are BUSY! I told my family that I wanted LT gift certificates this year...my dad said that he tried quite a few times before he finally got someone on the phone. What do you expect though...it's that time of the year.

This is what I was thinking, "it's that time of year!". Everywhere is crazy busy right now and proabably going to take a littlelonger to ship than the rest of the year.

Just because LaRue has great products and even better customer service, doesn't mean they are perfect. A little patience goes a loooong way. Quality takes time.

I like how there is no need to login into LaRue's site to check prices, but would still like to see them upgrade it a bit.

[ARCHIVED THREAD] - A Problem at LaRue

Industry » LaRue Tactical

Warning

Confirm Action

About AR15.COM

Stay Connected

Newsletter

Contact Us