I think that since Fred started doing so much LE agency sales that he has neglected the retail business. Rarely will someone answer the phone and the sales force is rarely helpful. Unless you take the initiative and say "I want to buy" something, they will just ignore you.
I went in the store to buy a Bushmaster Varminter one time and asked the salesman if they had any on the shelf and he said "No, I don't think we have any, but I'll look". Since it has a fluted barrel, free float handguard, etc., it wasn't that hard to spot in the rack. He looked and looked, but until I asked to see the gun with the "fluted" barrel and showed him that it was in exactly what I was looking for, he didn't have a clue.
Know before you go, is a key requirement for shopping at this place.
Where is "Jim Dandy" when we need him? This topic always seemed to get him riled up.