A member of my party had his order taken but was never served anything except iced tea. Being that there was less than 10 others in the entire place, I know this situation could have been avoided if we had more than 1 waitress and 1 trainee attending us. Now, even though my friend was never served lunch, I feel he handeled the situation very calmly all the time he was there. When all of us were finishing our meals, he asked to speak to a manager. Eric came over with a "body guard" a slovenly man named Tony; the head cook. Nobody in our party of over 40 made any remarks, got out of their seats, or jestures to deem a heavy (that was trying to intimidate us) be present. After talking to the manager and expressing our displeasure, we told the manager that we will be taking our business elsewhere. After the manager left, for an unknown reason, the "head cook" glared at us from across the room for well over 20 minutes. When we were getting on our coats, jackets, and scarves, this cook stood next to the entrance way while scowling at some and making rude and undeserved comments to others. My friend did not deserve to be verbally baited and attacked as the smelly cook spoke under his breath. The cook should never have said "It's about time you're leaving" or when he sneered at him saying: "You want the corporate number?" Someone should have smacked the taste out of his mouth. Finally, as we said our goodbyes to eachother outside the door, the cook turned into a doorman and opened the door for 2 sets of customers while trying to intimidate us with more rude comments.
I have never been witness to anything like this incident in my life. I hope I never will be again. By boycotting TGIFriday's, I think that is a step in the right direction since management at the Puyallup location saw fit to hire this thug.
Thank you and have a nice day.