Quoted:
You might want to check the feedback forum on this guys (it ain't pretty).
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i've posted on other boards the successful way of dealing with Botach, as they are tricky. But i've done probably 15 dealings with them, with only ONE being a problem; i was sent holster for a commander sized gun, when i asked for a full sized, and they swapped it out with no problem.
CALL in and get the name and extension of the person you are talking to. Email and web ordering with these guys does NOT reflect their true in-stock status.
INQUIRE as to the availability of the product you want while you have the person on the phone.
If in stock, ORDER your goodies.
REQUEST email confirmation (which has the tracking numbers of your shipment).
PROBLEMS? call and ask for your person in step 1.