They suck and I will never deal with them again.
I dropped off my PTR91 with blackwell at a Monroe gunshow to have the barrel threaded so I could install a Phantom flash hider.
I was told that it would take 4-6 weeks and it would cost $260.
I called them 4 weeks later to see what was going on with the rifle and I was told that there was a problem.
Their gunsmith had upped his price to $310 because he was going to have to basicly "build a PTR" in order to thread the barrel, and that "someone" should have contacted me.
This did not make me too happy, but I figured that Blackwell had already had my PTR91 for 4 weeks, so I would be getting my rifle back in two weeks (4-6 weeks), so I was willing to pay the extra $50 to get it done.
When I asked when it would be done I was told that it would be finished in 6-8 weeks.
Now motherfucking hell, I gave them my business based on what my fellow WA Hometown Forum buddies told me about blackwell, but fuck me, for them not to uphold their fucking WORD about finishing my rifle in "4-6 weeks" and then for them to tell me it would be an additional "6-8 weeks" because THEY FUCKING DROPPED THE BALL is complete fucking horse shit.
They didn't have the fucking integrity to stand behind their word (A mans word is his bond) and "make it right" by getting my barrel threaded within the originally promised time frame after THEY dropped the ball says volumes about their position and commitment on and to customer service.
When I called blackwell on this I was given the typical weasel response "We don't need your money".
Fuck'em, I called around and found that Derek at Arizona Expert Arms would thread my barrel, recrown it and send it back for $161 and it would be done in 2 days was good enough for me.
And you know what? Derek and AZX kept their word with no bullshit.
If I need any gunsmithing done they get my business.