Quoted: Why do you make the assumption that the class provider should be paid on a "hourly" basis? It's not like they are your employee and get paid by the hour. They are independent contractors who have a flat rate for a job. That job is to set up and run a program that is authorized by DPS, in compliance with law, to qualify you to obtain a CCW permit.
If you stayed after class to ask questions, should they charge you more because it took them longer to satisfy your needs?
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He's the consumer. He can have any expectation he wants. They may not be his employee, but they are working from the basis of his dollars. Though his expectation may or may not fit the reality that it takes to do business.
For me, I figure I'm paying for an end product, not by the hour. For example, I've charged people a flat fee to do different things on their computer. They've paid me for the job and my knowledge and expertise in computers. A friend of mine used to say, "Never install memory in front of the client."
Because the time frame is very short to install memory, but it involved knowledge that may have cost the client many hours to find out which memory to buy, how much memory is needed for what the client does on the computer, how to open the computer case, how not to kill the computer while the case is open, knowing what memory looks like, how properly get the memory in the slots, how to test and see if the memory is operating properly, what steps to take if errors crop up and if the errors are related to the memory or not. Suppose I got paid $35 to spend a minute and a half to do that, I saved the client 7 hours spread over 4 weeks of lost productivity, etc.