Quoted: Ever wonder if the FBI got some of these lemons? That would be truly sad!
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I believe they spend around $2000 to $4000 on their "Professional" models. I would also assume that Springfield's custom shop spends a little more time and attention on government contract guns. It sucks for us civies, but that's the way it is. The gov't pays the extra dough and promises more cash in the future. If it were your company, which would take priority?
Yes, I would try to take care of all my products, but there is only so much time in a day and so many people to do the work. Gov't contracts always take precedence over the civilain market, I mean look at Colt.
That being said, I just bought a "Loaded" model from Springfield a month ago and have no problems whatsoever. It feeds anything I feed it. Although I have only fed it Remington GS and Hydra-Shoks. It seems to like those. I will try some ball ammo and see if she will feed those too.
I haven't had a problem with it. I assume most people who will post here post because they have a gripe. From the few who have griped on these boards, I am sure there have been dozens more who have had no problems and just don't feel the need to post or even look at this section of the board. Out of all the people who probably have Springfield 1911's and post on this board, the gripers are relatively few in number.
Also, from what i have read, most of the problems are with the mil-spec models. Aren't these made, at leasst in part, in South America by Imbel? I am sure that they are alright, but what do you expect from an import? The tolerances are not going to be as high as a "Loaded" model. You can find a milspec brand new for almost half as much as what a "Loaded" would cost brand new. For the price what can you expect? I wouldn't expect my $750 Springfield to compare to a $2000 "professional" model or a similarly priced Wilson. The "Loaded" is just fine out of the box, probably not always but most units will be.
I know some have had problems with customer service and that is what sucks the big time. I have never had to call the customer service department so I don't know. However, a lot have also complained about olympic Arms' service department. I have had to call oluympic twice and each time I got great and extremely helpful service. I know some people who swear by Colt and their service department and some people who hate Colt because of poor customer service.
Everyone has some bad experiences with customer service departments. It always depends on who you deal with, what kind of attitude they have, what kind of attitude you have, what kind of day it is, etc. There are many factors when one person deals with another person. Keep trying, 9 times out of ten, the next person you talk to will probably help expedite things.
Yes, Desertmoon, I know you had a lot of problems dealing with their customer service and a couple of their guns. A few on the 1911.org forums also had difficulty. However a great many people haven't had problems with customer service or even the product. with the amount of product out there, there is bound to be a problem with a few items or even an entire batch. Like I said there are a great number of factors that can attribute to a poor product or poor customer service interactions.
I haven't had a problem with my Springfield 1911 and thousands of others haven't either. Out of thousands of firearms built, tested, bought and sold there are bound to be a number that are gonna pass through the cracks that are not up to spec. These people build and t4est great numbers of firearms in their career at Springfield and are bound to let a few slip through due to one problem or another. It happens to everyone; Bushmaster Armalite, Colt, and Kimber have all let large amounts of poor product slip through QC. i have seen and heard of them all having problems and one person or a nother telling people to steer clear. However, I have always seen greater numbers tell people what a superb product those companies put out.