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Posted: 10/28/2010 6:43:24 PM EDT
I sent my M&P9 in two weeks ago for minor slide rusting along with a few other problems. I got the M&P back today (13 days) and they replaced:





1)Slide.





2)Extractor.





3)Mag catch.





and...wait for it...
ADDED NIGHT SIGHTS FREE! It also feels like they did something to the trigger! Very nice.



S&W really takes customer service to new levels. I can not be anymore happy with them.



P.S. Does anyone know who makes their Tritium lamps? Trijicon or Meprolight?

Link Posted: 10/28/2010 7:01:48 PM EDT
[#1]
Anything they did to the gun should be listed on the repair invoice.
Link Posted: 10/28/2010 7:13:25 PM EDT
[#2]
Quoted:
I sent my M&P9 in two weeks ago for minor slide rusting along with a few other problems. I got the M&P back today (13 days) and they replaced:

1)Slide.

2)Extractor.

3)Mag catch.

and...wait for it...


ADDED NIGHT SIGHTS FREE! It also feels like they did something to the trigger! Very nice.

S&W really takes customer service to new levels. I can not be anymore happy with them.

P.S. Does anyone know who makes their Tritium lamps? Trijicon or Meprolight?


Damn dude, go buy a lottery ticket

I have my XDSC 9 in for service (cycling issues, sites off) Maybe SA will send me a freebie!!!
Link Posted: 10/28/2010 7:20:59 PM EDT
[#3]





Quoted:



Anything they did to the gun should be listed on the repair invoice.



The sights aren't. The only listed repairs are for the complaints I made.





 
Link Posted: 10/28/2010 7:26:33 PM EDT
[#4]
Quoted:
Anything they did to the gun should be listed on the repair invoice.



I got my SD9 back from them a few weeks ago now, all that was listed on the invoice was to call if I had an questions about the repair. They did fix it though and threw in an extra mag for free, but nothing on the invoice.
Link Posted: 10/28/2010 7:41:58 PM EDT
[#5]
Quoted:
Quoted:
Anything they did to the gun should be listed on the repair invoice.



I got my SD9 back from them a few weeks ago now, all that was listed on the invoice was to call if I had an questions about the repair. They did fix it though and threw in an extra mag for free, but nothing on the invoice.


I guess as long as they fix it, and throw in a freebie, it don't matter what they fixed  I guess they have warranties for a reason
Link Posted: 10/28/2010 8:16:10 PM EDT
[#6]
Smith customer service is great. I had a coupe of small spots on the slide of my 4006. Small, as in almost tiny. I called and they told me to send it in. It came back in less than 2 weeks with a note 'refinish complete gun'

The finish is far nicer than it was when it was new.
Link Posted: 10/29/2010 8:26:45 PM EDT
[#7]
Quoted:
Quoted:
Quoted:
Anything they did to the gun should be listed on the repair invoice.



I got my SD9 back from them a few weeks ago now, all that was listed on the invoice was to call if I had an questions about the repair. They did fix it though and threw in an extra mag for free, but nothing on the invoice.


I guess as long as they fix it, and throw in a freebie, it don't matter what they fixed  I guess they have warranties for a reason



True, not complaining or anything. And I did make a phone call, and they took time to explain what they did. And they did fix it, the most important thing.
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