As above, before sending it in, I'd get some FACTORY ammo of a different type then you're using and have another shooter try it. Don't use the same ammo you've been using.
This positively eliminates any possible ammo issues.
Don't tell him anything more than that you can't get it to group. If you tell him "It's shooting high and left" that may influence the way he shoots it.
If he can't get it to shoot.... back to Ruger.
This is not uncommon.
You can get a Ruger that will shoot as well as any gun you've ever seen, and another made at the same time that just won't shoot.
Invariably, after a trip back to Ruger, the gun shoots well. It's strongly suspected this is all barrel or barrel installation related and Ruger corrects the problem.
I've seen any number of cases like this with Ruger firearms.