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Posted: 1/13/2015 2:12:05 PM EST
background.

I have recently moved away from my home town, and customer base for gunsmithing. A good customer wanted to update his G19 with an extended slide stop and magazine release. After the parts arrived from Glockmeister he made the trek to my new shop and I installed his mag release. The slide stop however was unusually tight and would not lock the slide to the rear with a unloaded magazine. For his sake I took a diamond file and removed a few thousandths from each inside portion of the lever to removed some rough spots. Still a no go. I disassembled a personal gun with a factory Glock extended release and mic'd it the lever sent from glockmeister was out of spec significantly. My lever fit in the gun in question perfectly.

Today

I made multiple calls to Glockmeister and after approximately 4 hours spoke to a person (David) who asked I send him a picture of the packaging. I was upfront and honest with the fact that I had attempted to remove some material to make this part fit. He stated that it was a Glock factory part and he would send out the information for return. He continually mentioned that he was gonna get chewed out for receiving this part. next thing I know he places me on hold for approximately four minutes. He returns to say I can not accept this part because "you have cut on it and we cannot resale it". I informed him I hope that he would not attempt to resale A out of spec part.

Bottom line

They shipped a garbage part and were not willing to do anything about it.
Link Posted: 1/13/2015 2:33:31 PM EST
You removed material from the part. How are they to know how out of spec it was when you altered it. If you didn't I bet it would of not been an issue to get a new part. I don't blame them one bit.
Link Posted: 1/13/2015 2:39:23 PM EST
I agree with them. Would not have been a problem if you hadn't altered it
Link Posted: 1/13/2015 2:53:00 PM EST
I disagree I know a lot of places would take it back just to keep customer happy. Out of spec part is out of spec part filed on or not. I could see if the person is a habitual offender but customer service is #1. To keep a customer over a $10-15 part is worth more than 1 bad review that hits the internet and salts the water.
Link Posted: 1/13/2015 3:13:15 PM EST
Out of spec or not, as soon as you altered that part, you owned it.

Link Posted: 1/13/2015 3:35:24 PM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By TargetBlaster:
Out of spec or not, as soon as you altered that part, you owned it.

View Quote




Yup.
Link Posted: 1/13/2015 3:37:43 PM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By EdgecrusherXES:
I disagree I know a lot of places would take it back just to keep customer happy. Out of spec part is out of spec part filed on or not. I could see if the person is a habitual offender but customer service is #1. To keep a customer over a $10-15 part is worth more than 1 bad review that hits the internet and salts the water.
View Quote

This. Customer service is paramount.
Link Posted: 1/13/2015 3:41:55 PM EST
If it was defective then you should have returned it, it's not their problem after you took an axe to it.
Link Posted: 1/13/2015 3:47:46 PM EST
For a $10-15 part it should be exchanged. It is customer service and reputation management. If we were talking about $50-100+ parts then it would be a different story.

Even if it was filed, the next time the factory rep visited it should've been simple enough for the retailer to demonstrate on a house gun that the part was out of spec pre-filing and I'm sure they'd work something out.

OP, if it is truly is a factory part, have you tried calling Glock?
Link Posted: 1/13/2015 4:16:35 PM EST
Every once in awhile you might get a bad part....to then file on it and expect a company to exchange it is beyond me.

Link Posted: 1/13/2015 4:20:11 PM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By wpeschel:

This. Customer service is paramount.
View Quote View All Quotes
View All Quotes
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By wpeschel:
Originally Posted By EdgecrusherXES:
I disagree I know a lot of places would take it back just to keep customer happy. Out of spec part is out of spec part filed on or not. I could see if the person is a habitual offender but customer service is #1. To keep a customer over a $10-15 part is worth more than 1 bad review that hits the internet and salts the water.

This. Customer service is paramount.

Another vote for the CS. More and more oftenthe businesses out there forget that they exist because of us, the custoemer, and not the other way around.
Link Posted: 1/13/2015 4:41:24 PM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By iamleonardnimoy:

Another vote for the CS. More and more oftenthe businesses out there forget that they exist because of us, the custoemer, and not the other way around.
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Discussion ForumsJump to Quoted PostQuote History
Originally Posted By iamleonardnimoy:
Originally Posted By wpeschel:
Originally Posted By EdgecrusherXES:
I disagree I know a lot of places would take it back just to keep customer happy. Out of spec part is out of spec part filed on or not. I could see if the person is a habitual offender but customer service is #1. To keep a customer over a $10-15 part is worth more than 1 bad review that hits the internet and salts the water.

This. Customer service is paramount.

Another vote for the CS. More and more oftenthe businesses out there forget that they exist because of us, the custoemer, and not the other way around.


I had a AR front take down pin out of spec that I filed on a little and JP exchanged it no questions asked and even included a new spring since I FUBAR-ed the one that came with it. They also paid postage and got it to me in 2 days. I will never forget the simple things and I support good CS with more money.
Link Posted: 1/13/2015 4:45:59 PM EST
good luck with that?the thing about glocks is if the part was truly made for that model it would have fit.these aint 1911s i dont think they should take a loss cause you jacked up the part.
Link Posted: 1/13/2015 4:55:33 PM EST
Your a gunsmith, why can't you mic the part and remove whatever is out of spec to make it work ?
Link Posted: 1/13/2015 5:10:56 PM EST
I'm not modifying the part any farther because I didnt buy a gunsmith fit part I bought a Glock OEM part. I have many personal Glock pistols and have done work on hundreds never had an issue before.. To those that say I hacked it all up. I removed a tiny amount of finish in an attempt to smooth things up before I realized how jacked up it was. Had I not touched it it still would not fit in any Glock handgun and function properly. How am I in the wrong. If they planned to resale it they would just be wasting someone elses time and money. Maybe Ill call Glock.
Link Posted: 1/13/2015 5:15:11 PM EST
[Last Edit: 1/13/2015 5:16:29 PM EST by BeastOfTheEast]
btw Miniman thank you for your input. It was valuable.
Link Posted: 1/13/2015 6:24:44 PM EST
I would have contacted glock. They would have sent the replacement part for free. To me, Brownells is the CS example all parts suppliers should follow.
Link Posted: 1/13/2015 6:54:02 PM EST
I personally see both sides of the argument here. 1 You bought a factory part assuming it was the correct in-spec part. when you realized it was out of spec you should have stopped and called Glock or dealer to fix the issue. 2 You tried modifying an out of spec part and therefore you own it much like buying an electrical part from an auto parts store, You installed it therefore you own it. 3. Yes, CS should be the the number one thing a company takes care of but once again, You tried modifying a part that was out of spec. Therefore, You own an out of spec part.
Link Posted: 1/13/2015 7:48:34 PM EST
[Last Edit: 1/13/2015 7:49:24 PM EST by spyk3]
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By BeastOfTheEast:
I'm not modifying the part any farther because I didnt buy a gunsmith fit part I bought a Glock OEM part. I have many personal Glock pistols and have done work on hundreds never had an issue before.. To those that say I hacked it all up. I removed a tiny amount of finish in an attempt to smooth things up before I realized how jacked up it was. Had I not touched it it still would not fit in any Glock handgun and function properly. How am I in the wrong. If they planned to resale it they would just be wasting someone elses time and money. Maybe Ill call Glock.
View Quote




Parts in red explain why.
Link Posted: 1/13/2015 8:18:16 PM EST
I see both sides of it.

If it was me, Id take it back. That being said I wonder how many parts they get back because the user didnt have a clue what he was doing. Im not saying you dont know what oyou are doing OP, but I can see their rationale.
Link Posted: 1/14/2015 2:32:19 AM EST
Ordered from them before. Will order from them again. Your actions don't change my experience with them.
Link Posted: 1/14/2015 5:45:35 AM EST
[Last Edit: 1/14/2015 5:46:19 AM EST by BerlinVet]
As a gunsmith, you should have made an effort to have the part replaced if didn't drop in instead of modifying a part that a customer paid for.
As soon as you took a file to it, you owned the part.

Your CS Dept. should pick up the tab for your customer and replace the part...
Link Posted: 1/14/2015 7:41:29 AM EST
Pretty sure this thread isn't going the way the op thought it would
Link Posted: 1/14/2015 8:11:40 AM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By EdgecrusherXES:


I had a AR front take down pin out of spec that I filed on a little and JP exchanged it no questions asked and even included a new spring since I FUBAR-ed the one that came with it. They also paid postage and got it to me in 2 days. I will never forget the simple things and I support good CS with more money.
View Quote View All Quotes
View All Quotes
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By EdgecrusherXES:
Originally Posted By iamleonardnimoy:
Originally Posted By wpeschel:
Originally Posted By EdgecrusherXES:
I disagree I know a lot of places would take it back just to keep customer happy. Out of spec part is out of spec part filed on or not. I could see if the person is a habitual offender but customer service is #1. To keep a customer over a $10-15 part is worth more than 1 bad review that hits the internet and salts the water.

This. Customer service is paramount.

Another vote for the CS. More and more oftenthe businesses out there forget that they exist because of us, the custoemer, and not the other way around.


I had a AR front take down pin out of spec that I filed on a little and JP exchanged it no questions asked and even included a new spring since I FUBAR-ed the one that came with it. They also paid postage and got it to me in 2 days. I will never forget the simple things and I support good CS with more money.

In many ways, I appreciate quality service more than the product itself. This doesnt just apply to firearms and accesories, but anything you spoend money on. REstaurants for example. It isnt just about the product/service offered, but the overall experience. I might forget a good experience, but I never forget a bad one...
Link Posted: 1/14/2015 9:13:12 AM EST
All this over a $17 part? I don't know of many companies that will warranty a part that has been modified in any way. Why should Glockmeister have to eat it? Glock, more than likely, will not warranty it due to being "modified". It isn't about "can't resell it", it's because they can't tell exactly what it was like when it got to the customer.
Link Posted: 1/14/2015 10:36:47 AM EST
I have ordered parts from Glockmeister for several years. Being in Alaska poses some challenges, but the folks at Glockmeister have always worked with me. I have received parts that I thought were not correct, and they were replaced without any issues. I am NOT a gunsmith, but have found the Glocks easy to work on and with the correct parts they function well.
Link Posted: 1/14/2015 12:49:31 PM EST
doesn't glockmeister have an Amazon storefront? sometimes this is better as Amazon's CS is top freakin' notch
Link Posted: 1/14/2015 6:53:24 PM EST
Originally Posted By BeastOfTheEast:
background.

I have recently moved away from my home town, and customer base for gunsmithing. A good customer wanted to update his G19 with an extended slide stop and magazine release. After the parts arrived from Glockmeister he made the trek to my new shop and I installed his mag release. The slide stop however was unusually tight and would not lock the slide to the rear with a unloaded magazine. For his sake I took a diamond file and removed a few thousandths from each inside portion of the lever to removed some rough spots. Still a no go. I disassembled a personal gun with a factory Glock extended release and mic'd it the lever sent from glockmeister was out of spec significantly. My lever fit in the gun in question perfectly.

Today

I made multiple calls to Glockmeister and after approximately 4 hours spoke to a person (David) who asked I send him a picture of the packaging. I was upfront and honest with the fact that I had attempted to remove some material to make this part fit. He stated that it was a Glock factory part and he would send out the information for return. He continually mentioned that he was gonna get chewed out for receiving this part. next thing I know he places me on hold for approximately four minutes. He returns to say I can not accept this part because "you have cut on it and we cannot resale it". I informed him I hope that he would not attempt to resale A out of spec part.

Bottom line

They shipped a garbage part and were not willing to do anything about it.
View Quote







Sorry, bro, you screwed the pooch on this.


Link Posted: 1/14/2015 7:27:19 PM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By TargetBlaster:
Out of spec or not, as soon as you altered that part, you owned it.

View Quote

Link Posted: 1/14/2015 8:08:49 PM EST
OP your fault man, stop trying to blame others!

I have ordered from them a few times & never had a problem.
Link Posted: 1/15/2015 8:17:10 PM EST
OP

I would take the approach to measure a good and bad part. For example, if the bad part is oversized, then taking a file to it should not make it "grow". On the other hand, if the filing makes it hard to distinguish whether the part was made that way or not, then you have to rely on their good will to make it right.
Link Posted: 1/16/2015 9:48:18 AM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By 243hunter:
You removed material from the part. How are they to know how out of spec it was when you altered it. If you didn't I bet it would of not been an issue to get a new part. I don't blame them one bit.
View Quote


As a manufacturer goes this is a golden rule- you modify it you own it
Link Posted: 1/16/2015 3:39:42 PM EST
Originally Posted By Knownot:
All this over a $17 part?
View Quote





It's a Glock, not a 1911. If the OP is a "gunsmith" and worked on "hundreds" of Glock pistols, I think he would recognize a bad slide stop lever on sight.
Link Posted: 1/16/2015 4:08:53 PM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By EdgecrusherXES:
I disagree I know a lot of places would take it back just to keep customer happy. Out of spec part is out of spec part filed on or not. I could see if the person is a habitual offender but customer service is #1. To keep a customer over a $10-15 part is worth more than 1 bad review that hits the internet and salts the water.
View Quote


This is the correct answer.

I
Link Posted: 1/16/2015 4:20:45 PM EST
I have had to modify slide locks in the past too. I usually had to swap the stock spring for the one on the replacement part.

Now I only use Lone Wolf parts.
Link Posted: 1/16/2015 4:33:23 PM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By TargetBlaster:
Out of spec or not, as soon as you altered that part, you owned it.

View Quote



This
Link Posted: 1/16/2015 5:48:19 PM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By TargetBlaster:
Out of spec or not, as soon as you altered that part, you owned it.

View Quote

Link Posted: 1/17/2015 6:04:38 PM EST
I used to buy from GM when they were one of the few places that sold Glock factory parts. Now that Brownells and Midway sell OEM parts there is no reason to shop GM
Link Posted: 1/17/2015 11:58:23 PM EST
your a gunsmith then u know the drill...you cut on it you own it.
Link Posted: 1/18/2015 12:59:49 AM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By AimsOff:


This is the correct answer.

I
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Discussion ForumsJump to Quoted PostQuote History
Originally Posted By AimsOff:
Originally Posted By EdgecrusherXES:
I disagree I know a lot of places would take it back just to keep customer happy. Out of spec part is out of spec part filed on or not. I could see if the person is a habitual offender but customer service is #1. To keep a customer over a $10-15 part is worth more than 1 bad review that hits the Internet and salts the water.


This is the correct answer.

I
You have obviously never run a business where you're liable for others stupidity... OP made a mistake when he altered the part and took the liability into his hands... GM is not at fault. I have zero sympothy for OP's broke ass.
Link Posted: 1/18/2015 4:28:26 AM EST
Glockmeister has always been great for me.
Link Posted: 1/18/2015 5:28:33 AM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By jarmstrong1029:
You have obviously never run a business where you're liable for others stupidity... OP made a mistake when he altered the part and took the liability into his hands... GM is not at fault. I have zero sympothy for OP's broke ass.
View Quote View All Quotes
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Discussion ForumsJump to Quoted PostQuote History
Originally Posted By jarmstrong1029:
Originally Posted By AimsOff:
Originally Posted By EdgecrusherXES:
I disagree I know a lot of places would take it back just to keep customer happy. Out of spec part is out of spec part filed on or not. I could see if the person is a habitual offender but customer service is #1. To keep a customer over a $10-15 part is worth more than 1 bad review that hits the Internet and salts the water.


This is the correct answer.

I
You have obviously never run a business where you're liable for others stupidity... OP made a mistake when he altered the part and took the liability into his hands... GM is not at fault. I have zero sympothy for OP's broke ass.

I think most businesses could do without customers who take to a public forum to complain over an inexpensive part that they modified and tried to return, but that is just me.
Link Posted: 1/18/2015 8:26:42 AM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By wpeschel:

This. Customer service is paramount.
View Quote View All Quotes
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Discussion ForumsJump to Quoted PostQuote History
Originally Posted By wpeschel:
Originally Posted By EdgecrusherXES:
I disagree I know a lot of places would take it back just to keep customer happy. Out of spec part is out of spec part filed on or not. I could see if the person is a habitual offender but customer service is #1. To keep a customer over a $10-15 part is worth more than 1 bad review that hits the internet and salts the water.

This. Customer service is paramount.


And when it gets around to your customers that you will accept modified returned parts, your company is suddenly the one the tinkerers flock to. How many returned, screwed up parts at $10-15 each should a company be expected to call "Good Service"? When they can't make payroll due to an influx of dishonest and inept home gunsmiths screwing parts up and returning them?

BTW OP, I want to make sure and be clear that I'm not necessarily grouping you with the "dishonest and inept". I don't know you from the next guy on the street, and as far as I know the part was way out of spec. I'd have returned it without grinding on it though, because now they have no way of knowing if and how out of spec it was. Maybe it was a miss packaged part for a different model? Either way it's toast now. - Nw-
Link Posted: 1/18/2015 9:50:44 AM EST
Just ordered my first Glock from them yesterday. I guess I need to cancel my order then, OP.

And I'll parrot the others in this thread. You cut into the part, you're not entitled to a refund or exchange.
Link Posted: 1/18/2015 10:08:54 AM EST
ITT

Op disappears
Link Posted: 1/18/2015 10:34:58 AM EST
[Last Edit: 1/18/2015 10:36:30 AM EST by faawrenchbndr]
Originally Posted By BeastOfTheEast:
background.

I have recently moved away from my home town, and customer base for gunsmithing. A good customer wanted to update his G19 with an extended slide stop and magazine release. After the parts arrived from Glockmeister he made the trek to my new shop and I installed his mag release. The slide stop however was unusually tight and would not lock the slide to the rear with a unloaded magazine. For his sake I took a diamond file and removed a few thousandths from each inside portion of the lever to removed some rough spots. Still a no go. I disassembled a personal gun with a factory Glock extended release and mic'd it the lever sent from glockmeister was out of spec significantly. My lever fit in the gun in question perfectly.

Today

I made multiple calls to Glockmeister and after approximately 4 hours spoke to a person (David) who asked I send him a picture of the packaging. I was upfront and honest with the fact that I had attempted to remove some material to make this part fit. He stated that it was a Glock factory part and he would send out the information for return. He continually mentioned that he was gonna get chewed out for receiving this part. next thing I know he places me on hold for approximately four minutes. He returns to say I can not accept this part because "you have cut on it and we cannot resale it". I informed him I hope that he would not attempt to resale A out of spec part.

Bottom line

They shipped a garbage part and were not willing to do anything about it.
View Quote



Parts that are mass produced do have issues now an then. Once you modified it, the retailer can not do a thing about it.
Why the heJJ should they eat the cost because you were too impatient to simply contact them for a replacement?
Very poor decision on your part!

I have been dealing with Glockmeister for six or seven years, never had a single problem. I believe the problem lies in your mirror!

And if you consider yourself to be a gunsmith, please post your business name.
Link Posted: 1/18/2015 1:57:59 PM EST
I would think they would send a new part just to save face, I dont think it would break the company & word of mouth means so much, even if you did screw it up not saying you did.
Link Posted: 1/18/2015 3:20:27 PM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By BigPapaColt:
I would think they would send a new part just to save face, I dont think it would break the company & word of mouth means so much, even if you did screw it up not saying you did.
View Quote


Word of mouth would mean hundreds of Glock owners knowing their butchered experiments will be replaced.
Link Posted: 1/18/2015 3:33:33 PM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By SirSqueeboo:


Word of mouth would mean hundreds of Glock owners knowing their butchered experiments will be replaced.
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Originally Posted By SirSqueeboo:
Originally Posted By BigPapaColt:
I would think they would send a new part just to save face, I dont think it would break the company & word of mouth means so much, even if you did screw it up not saying you did.


Word of mouth would mean hundreds of Glock owners knowing their butchered experiments will be replaced.
Exactly... The customer is not always right.
Link Posted: 1/18/2015 4:41:49 PM EST
If it's still obviously out of spec then I don't see how you filing on it changes that it IS and was out of spec.
Link Posted: 1/18/2015 5:19:33 PM EST
I've been buying from them for years and never had a problem.

A few years ago I was in Arizona at a resort that was 8 miles away from the Glockmeister store,. I called them to get their address because I wanted to take a cab there, the guy I was speaking with told me the cab fair would be rediculous,( it was $40 one way), so he had an employee come to the resort and pick me up so I could do some shopping and see the store.

They're a stand up company in my opinion.
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