Sig screwed me out of a substantial chunk of change and refuses to admit fault. Why tell this story? Because the same can happen to you.
I bought a P245 awhile back, and it never really worked right. Oh well, that's modern guns, right? One day I noticed that the slide was *seriously* eating the frame. Well, not working right is one thing, but self-destructing is another. I called SIG about it and they told me to send it back. Overnight, of course.
After they received it, they told me that the tolerances were way off, and that it wasn't fixable. So they'd send me a new one. Of course I whined and complained that it better be the exact same thing, because it's my carry gun and if it's different, it's not going to work out, and I was assured that this would be the case.
So I get the gun, and whamo, different serial number. Well, that's strange. Normally when this stuff happens, they stamp the same serial number to prevent problems. I try to call SIG and ask about it, but 'all operators are busy,' and the dealer wants to know where his money is.
So I pay him his transfer fee, and his background check fee (Wait, what? In NV you currently have to pay background check even if you have CCW). Because as far as the government, the store, or anyone else is concerned, different serial = different gun.
Which means... I have to pay a rangemaster to requalify. And I have to pay the county to relist it on my permit.
Holy cow! Overnight shipping + transfer fee + background check fee + requal fee + relisting fee = a lot of money!! Now, I don't live in a fantasy world, and I don't expect SIG to cut me a check for $160. But seeing as how I had to pay an additional $160 for the cost of the P245 due to by their own admission a mismanufacture on their part, some sort of, "Uh, sorry about that" and gesture would be proper, I think.
So I send them a letter describing the whole story, and admit that I'm fully cognizant of the zero percent chance they will actually send me $160. I just ask for a bunch of mags for the principle of it. Truth is, I don't need more P245 mags, I already have a stack. But I figure there's no reason they'd turn me down, seeing as how they probably cost SIG all of 75 cents to manufacture.
Not an unreasonable request, but to further seal the deal, I send them a pic of all my SIGs (over half a dozen) to show that I'm a longtime SIG customer, and I've never asked for anything before. Hidden translation: I have already spent tons of money with you guys and will probably spend tons more, send me my 75 cent mags.
What do they do? Ignore me of course. I call them and ask why they ignored me, and "Ed" tells me that I didn't send any receipts. Of course I didn't send any receipts, if they type my name into the computer, they will see that yes, I did send one back and yes, they did send me a different one, so right off the bat they know I did in fact pay for overnight shipping + transfer fee + background check. And seeing as how I drilled the fact that it was a carry gun and I live in Nevada, it is reasonable to assume that I paid requalification fee and relisting fee.
This isn't good enough for them though, and they say no receipt = screw you. Wow, imagine that. I bought all these guns from this company, they make one wrong, and all of a sudden I'm a filthy stinking liar who is trying to con them out of a bunch of mags no one buys anyway.
P.S. As an analogy I suppose, I called Springfield Armory recently for a gun I bought *4 years ago* and told them it has 'issues,' and they took care of it, no questions asked. Even after I told them I bought it 4 years ago.