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Posted: 10/11/2019 5:34:56 PM EDT
[Last Edit: 10/13/2019 5:02:11 PM EDT by bcw107]
I've been trying to buy the parts for my USP 45 that I want to install with my new Match trigger and their payment system is down.  I sent an email and they responded that they would advise me when they were back online.
Link Posted: 10/11/2019 7:19:05 PM EDT
Been down since at least Wednesday, tried calling and they don't answer for phone sales.
Link Posted: 10/11/2019 8:28:38 PM EDT
This is a holiday week . Maybe they’re closed till Tuesday.
Link Posted: 10/12/2019 3:41:20 PM EDT
I tried to buy parts and they denied my payment, three times.  Used the same card to buy a $700 item on another site thirty minutes later.
Link Posted: 10/12/2019 3:44:16 PM EDT
Did you try Brownells?  They have a nice selection of HK parts.
Link Posted: 10/12/2019 4:26:54 PM EDT
I haven't been able to make contact them and have tried for a few weeks before I gave up.  They wouldn't answer emails, phone wouldn't even accept messages regardless of which option I selected.  I quit trying about a month ago.
Link Posted: 10/12/2019 4:52:08 PM EDT
This is because I bought an MP5 clone the other day after kicking the can down the road for a while.  Well, now I need to buy a couple parts for it. Sorry.
Link Posted: 10/12/2019 5:09:05 PM EDT
Rumor over at HKPro is that their system/payment processor was compromised......lots of folks got their CC's hit with fraudulent charges....

I'd hold off for a while
Link Posted: 10/12/2019 6:29:43 PM EDT
9 page thread on HKPro

HKPro thread
Link Posted: 10/12/2019 6:54:20 PM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By BoilingToad:
9 page thread on HKPro

HKPro thread
View Quote
Dang. I almost bought a few mags a couple weeks ago. Glad I didn't.
Link Posted: 10/12/2019 6:54:34 PM EDT
Yep my card got compromised and that was the only place i used it.  Usaa picked up the attempted charges in Australia
Link Posted: 10/12/2019 8:15:48 PM EDT
[Last Edit: 10/12/2019 8:27:59 PM EDT by bcw107]
Link Posted: 10/13/2019 5:07:50 PM EDT
[Last Edit: 10/13/2019 6:58:19 PM EDT by bcw107]
Link Posted: 10/13/2019 5:12:05 PM EDT
Procrastinating actually saved my ass for once. I needed some parts and when I finally got around to trying to place the order it was the day they went offline. I then saw the HKpro thread.
Link Posted: 10/13/2019 8:06:12 PM EDT
Link Posted: 11/30/2019 4:50:57 PM EDT
Anyone know if this was resolved?  I was just about to place an order over there......
Link Posted: 3/8/2020 10:05:36 AM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By 0627Devildog:
Anyone know if this was resolved?  I was just about to place an order over there......
View Quote
Also curious. I've noticed their web interface has changed... so hopefully the security thing was fixed, too. Can anyone confirm they're gtg?
Link Posted: 3/8/2020 10:19:29 AM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By Spartan16:

Also curious. I've noticed their web interface has changed... so hopefully the security thing was fixed, too. Can anyone confirm they're gtg?
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I ordered stuff in December, no problems.
Link Posted: 3/9/2020 10:10:02 PM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By JohnSmith6073:
I ordered stuff in December, no problems.
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Discussion ForumsJump to Quoted PostQuote History
Originally Posted By JohnSmith6073:
Originally Posted By Spartan16:

Also curious. I've noticed their web interface has changed... so hopefully the security thing was fixed, too. Can anyone confirm they're gtg?
I ordered stuff in December, no problems.
As did I.
Link Posted: 4/26/2020 8:05:51 AM EDT
Wut? Ordered an A2 stock last week, it's tracking now, no problems.
Link Posted: 4/26/2020 12:18:32 PM EDT
Link Posted: 4/26/2020 6:13:04 PM EDT
They didnt buy parts from a cop chopping up agency purchased MP5s again, did they?
Link Posted: 5/2/2020 1:56:48 AM EDT
[Last Edit: 5/2/2020 2:01:05 AM EDT by dalle0001]
Yeah HKparts seem to be back online just recently. Their website has changed. I order several things from their old site and the last time I did was in late 2018. My card was never compromised and my products came just fine. Matter of fact, the order was so high value the tech guy called me up to make sure I had gotten it. So I do recommend them.
Link Posted: 5/2/2020 10:56:46 AM EDT
Link Posted: 5/5/2020 5:27:45 PM EDT
Ordered recently from them, so far so good, order came right at a week.

Link Posted: 6/15/2020 1:07:48 PM EDT
is their site down today? I tried to log in, it took me to a wordpress login page.
Link Posted: 6/15/2020 1:11:49 PM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By spartacus2002:
is their site down today? I tried to log in, it took me to a wordpress login page.
View Quote


Web page and login in work fine for me.
Link Posted: 6/15/2020 1:13:16 PM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By willi3d:


Web page and login in work fine for me.
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Originally Posted By willi3d:
Originally Posted By spartacus2002:
is their site down today? I tried to log in, it took me to a wordpress login page.


Web page and login in work fine for me.

I'll flush my cache and try again
Link Posted: 7/20/2020 6:54:51 PM EDT
Everyone getting their stuff in still? I ordered last week and also emailed them and still haven’t got a email
Confirmation of the order yet or a reply. But card has been charged.
Link Posted: 7/20/2020 7:29:25 PM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By mikillium:
Everyone getting their stuff in still? I ordered last week and also emailed them and still haven’t got a email
Confirmation of the order yet or a reply. But card has been charged.
View Quote

yep, ordered some stuff last week, got my stuff within a few days.
Link Posted: 7/20/2020 8:19:11 PM EDT
Cool thanks brother.
Link Posted: 7/20/2020 8:42:19 PM EDT
[Last Edit: 7/20/2020 8:42:43 PM EDT by bcw107]
Link Posted: 7/21/2020 8:44:13 AM EDT
I placed an order last week or the week before. Had a shipping notification within a day or two.
Link Posted: 7/23/2020 12:40:22 AM EDT
I ordered some stuff from them about 3-4 months ago. Didn't have an issue. Was charged and received the parts on time.
Link Posted: 8/12/2020 2:14:21 PM EDT
Link Posted: 8/13/2020 2:21:00 AM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By HK-Parts:
Hey Guys!

We were having issues with our website last October when we switched over to the new site. And we had some downtime, unfortunately. We have been back up and running since that with our new & improved website. And we look forward to helping supply all your H&K related parts. Thank you all for your support.
View Quote


Good to hear! You guys have been my go-to for parts for awhile....just waiting on some “back in stock” notices and I’ll be back
Link Posted: 10/1/2020 3:46:07 AM EDT
I just placed an order with HKParts Sat. morning and paid the extra $4 for priority mail... my order was waiting for me when I got home Monday!
Link Posted: 10/4/2020 12:37:57 AM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By JTR:
I just placed an order with HKParts Sat. morning and paid the extra $4 for priority mail... my order was waiting for me when I got home Monday!
View Quote



Same here....placed an order last week and got it within a few days for an instock item.
Link Posted: 10/8/2020 8:48:42 PM EDT
Why is the HK parts account locked? Are they no longer site sponsors?
Link Posted: 10/9/2020 3:22:57 AM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By Spacejunk:
Why is the HK parts account locked? Are they no longer site sponsors?
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Maybe they didn't renew their vendor account with the site?
Link Posted: 10/9/2020 3:34:58 AM EDT
Hi. Do you have any indications when you might get mp5 German or USA fixed stocks in ou 922 compliant trigger packs for sp5’s in stock
Link Posted: 10/9/2020 7:27:35 AM EDT
[Last Edit: 10/9/2020 11:07:31 AM EDT by bcw107]
Link Posted: 10/9/2020 11:31:48 AM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By bcw107:


I sent an IM to admin yesterday but this would be my guess.

Edit. Apparently this was what HKP chose to do.
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Discussion ForumsJump to Quoted PostQuote History
Originally Posted By bcw107:
Originally Posted By GuyKeefer:
Originally Posted By Spacejunk:
Why is the HK parts account locked? Are they no longer site sponsors?


Maybe they didn't renew their vendor account with the site?


I sent an IM to admin yesterday but this would be my guess.

Edit. Apparently this was what HKP chose to do.


Can’t blame them. I don’t know the pricing and requirements, but they probably didn’t pull enough traffic from the site to make it worth it. Still sad to see them do that. Having a liaison here to update people on inventory and new things would have been nice.
Link Posted: 10/27/2020 12:03:23 AM EDT
I know this is my first post. Though, been lurking around here sometimes. But I ran into this post. And since I ordered from them recently for my first time, figured post my experience with HKP.
Anyways ordered two things from them Monday the 19th. Valued over 600$. Received my order today the 26th. I say that’s pretty fast service for me considering where I’m located.
Link Posted: 10/27/2020 12:55:34 PM EDT
Link Posted: 12/7/2020 12:21:58 PM EDT
I’m assuming HKparts fixed their problem. But they may have been compromised again. Ordered something from them online the other day and my card got hijacked later that night. Anybody else order from them very recently?
Link Posted: 12/7/2020 8:37:35 PM EDT
Link Posted: 12/7/2020 9:44:36 PM EDT
Maybe I just got unlucky
Link Posted: 12/20/2020 8:26:07 PM EDT
HKParts has the worst customer service. They will never respond to a post=sales email but if you inquire about purchasing they will get back to you fast. I will never buy from them again and I learned they did not proactive communicate with customers after the data breached incident. Bottom line they only want your money.
Link Posted: 2/15/2021 12:00:39 PM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By Shaken_not_Stirred:
HKParts has the worst customer service. They will never respond to a post=sales email but if you inquire about purchasing they will get back to you fast. I will never buy from them again and I learned they did not proactive communicate with customers after the data breached incident. Bottom line they only want your money.
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no sure i agree with that. i've had good communications with them, even cancelling an order i botched. you sound like a competitor.
Link Posted: 2/15/2021 12:10:32 PM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By mr_h:
no sure i agree with that. i've had good communications with them, even cancelling an order i botched. you sound like a competitor.
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No, he's right.  They are scumbags, scammers, and criminals.  Besides the data breach and credit card fraud they have a long track record of defrauding their customers with counterfeit parts.  

https://www.hkpro.com/threads/hk-parts-counterfeit-german-diopter.504356/
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