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Posted: 6/7/2011 8:01:09 AM EST
Took 4 days of holding 30 minutes at a time to get through to somebody.  Left messages with none returned (2 messages).  Tried to reach a supervisor only to be stuck on hold.  They have supposedly sent the part already.  They are 1 state away.  They wouldn't sell me a replacement takedown lever.  The same day I ordered a takedown lever from Lone Wolf in Oregon.  I got it on saturday and still haven't received the spring yet.  My Glock is useless at the moment.





All this to replace a broken plastic guiderod.  They wouldn't sell me a replacement takedown lever either.





WTF?  Never had an issues with Sig, Springfield, or S&W.

 
Link Posted: 6/7/2011 8:08:51 AM EST
[#1]
I've never had an issue. They always answer the phone, and get me squared away quickly.



Sorry you had a bad experience man, I hope this isn't a sign of whats to come.
Link Posted: 6/7/2011 8:10:37 AM EST
[#2]



Quoted:


Took 4 days of holding 30 minutes at a time to get through to somebody.  Left messages with none returned (2 messages).  Tried to reach a supervisor only to be stuck on hold.  They have supposedly sent the part already.  They are 1 state away.  They wouldn't sell me a replacement takedown lever.  The same day I ordered a takedown lever from Lone Wolf in Oregon.  I got it on saturday and still haven't received the spring yet.  My Glock is useless at the moment.



All this to replace a broken plastic guiderod.  They wouldn't sell me a replacement takedown lever either.



WTF?  Never had an issues with Sig, Springfield, or S&W.  


I called them not that long ago, waited 2 minutes and spoke to someone who was very helpful.



Strange.





 
Link Posted: 6/7/2011 8:13:11 AM EST
[#3]
That stinks.

My own Glock 19 is old enough to be way behind in "updated" parts. After having several old parts replaced at a GSSF match, I decided to update the rest of the springs,etc.
Glock folks at the factory seem to be very busy and I got the impression that Glock wants only current armorer trained folks to replace parts. My armorer certification is expired, but I still know what goes where :)

Anyways, I got the hard to find correct slide stop replaced, even though I only really needed the fresh spring, by shopping elsewhere.

YMMV
Link Posted: 6/7/2011 8:24:08 AM EST
[#4]



Quoted:





Quoted:

Took 4 days of holding 30 minutes at a time to get through to somebody.  Left messages with none returned (2 messages).  Tried to reach a supervisor only to be stuck on hold.  They have supposedly sent the part already.  They are 1 state away.  They wouldn't sell me a replacement takedown lever.  The same day I ordered a takedown lever from Lone Wolf in Oregon.  I got it on saturday and still haven't received the spring yet.  My Glock is useless at the moment.



All this to replace a broken plastic guiderod.  They wouldn't sell me a replacement takedown lever either.



WTF?  Never had an issues with Sig, Springfield, or S&W.  


I called them not that long ago, waited 2 minutes and spoke to someone who was very helpful.



Strange.



 


That was always my past experience.



 
Link Posted: 6/7/2011 8:28:11 AM EST
[#5]
I experienced the same thing.

It took three weeks for my 0-4 recoil spring to show up.

The people that i spoke to on the phone WERE very courteous and i certainly dont hold it against them although they mentioned that i needed to shoot my departments Duty ammo "not that weak commercial stuff" about 300 times.

Despite my telling them im not an LEO they kept rehashing the same old line.  I thought it was funnier than anything so i just let it go.

Give them a little slack, they're beyond busy right now trying to fix the Gen 4 debacle.
Link Posted: 6/7/2011 8:45:07 AM EST
[#6]





Quoted:



I experienced the same thing.





It took three weeks for my 0-4 recoil spring to show up.





The people that i spoke to on the phone WERE very courteous and i certainly dont hold it against them although they mentioned that i needed to shoot my departments Duty ammo "not that weak commercial stuff" about 300 times.





Despite my telling them im not an LEO they kept rehashing the same old line.  I thought it was funnier than anything so i just let it go.





Give them a little slack, they're beyond busy right now trying to fix the Gen 4 debacle.



I'm trying to be except without it I don't have a usable full size pistol.  I just ordered a steel guide rod and set of wolff springs.  now i'm sure everything will show up tomorrow.





 
Link Posted: 6/7/2011 12:13:00 PM EST
[#7]
I called once just to get some information and they were very helpful and courteous.
Link Posted: 6/7/2011 2:17:13 PM EST
[#8]
Last time I called to see about an update to my gun, they said it wasn't due, but sent me some pens, patches, stickers and a stress ball.
Link Posted: 6/7/2011 2:25:51 PM EST
[#9]
I talked to someone from Glock a few months ago about a broken guide rod on my G22.
They sent me another one but, acted like they didn't want to.
Link Posted: 6/7/2011 3:34:37 PM EST
[#10]
Quoted:
I called them not that long ago, waited 2 minutes and spoke to someone who was very helpful.

Strange.

 


This was my experience, as well.
Link Posted: 6/7/2011 4:52:55 PM EST
[#11]
Send a pistol in for service, and they took off my Mepro night sights and sent it back with the stock plastic sights.

Gotta love Glock.
Link Posted: 6/7/2011 5:38:26 PM EST
[#12]



Quoted:


Send a pistol in for service, and they took off my Mepro night sights and sent it back with the stock plastic sights.



Gotta love Glock.


I would have been Piiiiisssssed!



did they make it right?



 
Link Posted: 6/7/2011 5:40:02 PM EST
[#13]



Quoted:


I called once just to get some information and they were very helpful and courteous.


prior to this, that had always been my experience.



 
Link Posted: 6/7/2011 6:52:47 PM EST
[#14]
Quoted:

Quoted:
Send a pistol in for service, and they took off my Mepro night sights and sent it back with the stock plastic sights.

Gotta love Glock.

I would have been Piiiiisssssed!

did they make it right?
 


No, but they tried too.  They said they would send prepaid shipping back, and put on night sights.  I asked if I would get the same type I had, and they would not answer.  I did not receive the prepaid shipping slip till many months later.  By then I had already given up on Glock making things right.

Link Posted: 6/7/2011 7:09:07 PM EST
[#15]



Quoted:



Quoted:




Quoted:

Send a pistol in for service, and they took off my Mepro night sights and sent it back with the stock plastic sights.



Gotta love Glock.


I would have been Piiiiisssssed!



did they make it right?

 




No, but they tried too.  They said they would send prepaid shipping back, and put on night sights.  I asked if I would get the same type I had, and they would not answer.  I did not receive the prepaid shipping slip till many months later.  By then I had already given up on Glock making things right.





i would have bugged the shit out of them every single day.



 
Link Posted: 6/7/2011 7:10:01 PM EST
[#16]



Quoted:





Quoted:


Quoted:




Quoted:

Send a pistol in for service, and they took off my Mepro night sights and sent it back with the stock plastic sights.



Gotta love Glock.


I would have been Piiiiisssssed!



did they make it right?

 




No, but they tried too.  They said they would send prepaid shipping back, and put on night sights.  I asked if I would get the same type I had, and they would not answer.  I did not receive the prepaid shipping slip till many months later.  By then I had already given up on Glock making things right.





i would have bugged the shit out of them every single day.

 


Yea no shit. They would have sent me a set of the exact night sights I had or I would have tied up their fucking phones for days.





 
Link Posted: 6/7/2011 7:40:31 PM EST
[#17]




Quoted:

I've never had an issue. They always answer the phone, and get me squared away quickly.





Sorry you had a bad experience man, I hope this isn't a sign of whats to come.






Same here!!



I talked to them last week. I was on hold maybe for 1-2 minutes. Got the part today...
Link Posted: 6/7/2011 10:09:15 PM EST
[#18]
The problems with the Gen4 9mm is likely keeping them busy.
Link Posted: 6/8/2011 1:55:54 AM EST
[#19]



Quoted:




The problems with the Gen4 9mm is likely keeping them busy.


I'm sure all the GEN4 .40's Oakland PD just sent back isn't helping either.



 
Link Posted: 6/8/2011 6:32:50 AM EST
[#20]
I got right through today.  Had a huffy guy tell me that the part is backordered with no idea when they will come in from Austria.  I am pissed.  Glad I bought a stainless guide rod and wolff spring.  Like they couldn't tell me it was backordered?
Link Posted: 6/8/2011 10:23:16 AM EST
[#21]
If you were willing to accept a guide rod from Glock, why would you order a steel replacement?
Link Posted: 6/8/2011 3:22:04 PM EST
[#22]



Quoted:


If you were willing to accept a guide rod from Glock, why would you order a steel replacement?


Because of that whole part about not being able to have a working handgun.  Would it be worth $20 for you to be able to be armed when you may be disarmed for weeks?



 
Link Posted: 6/8/2011 4:44:10 PM EST
[#23]
I have several of each small part of a Glock on hand for situations like this.  The question is why not just buy a couple OEM guide rods, if Glock won't send you one, instead of buying a steel replacement?
Link Posted: 6/8/2011 5:13:12 PM EST
[#24]
Quoted:
I got right through today.  Had a huffy guy tell me that the part is backordered with no idea when they will come in from Austria.  I am pissed.  Glad I bought a stainless guide rod and wolff spring.  Like they couldn't tell me it was backordered?


I understand the logic here.  Easier and less hassle to just fix it yourself.  I have a couple questions for you...

1.  Do you have a gen 4 G19 with a crazy ejection pattern and stovepipe issues?

2.  If you have had these issues did the aftermarket guide rod and spring fix it?

Link Posted: 6/8/2011 5:41:54 PM EST
[#25]



Quoted:



Quoted:

I got right through today.  Had a huffy guy tell me that the part is backordered with no idea when they will come in from Austria.  I am pissed.  Glad I bought a stainless guide rod and wolff spring.  Like they couldn't tell me it was backordered?




I understand the logic here.  Easier and less hassle to just fix it yourself.  I have a couple questions for you...



1.  Do you have a gen 4 G19 with a crazy ejection pattern and stovepipe issues?



2.  If you have had these issues did the aftermarket guide rod and spring fix it?





Wish I could help you.  I refuse to buy a gen 4.   I like the Gen 2 G19 best but even then, i hate the half moon cutout.  I like full sized and compact glocks because of the way they do the finger grooves relative to my hand size.



 
Link Posted: 6/8/2011 5:42:35 PM EST
[#26]



Quoted:


I have several of each small part of a Glock on hand for situations like this.  The question is why not just buy a couple OEM guide rods, if Glock won't send you one, instead of buying a steel replacement?


Steel replacement only cost about $6 more than the Glock OEM.  I still have the Glock OEM coming so I'll have a spare.



 
Link Posted: 6/8/2011 5:56:47 PM EST
[#27]
A Glock OEM rod is $8.95.  So, the steel rod and spring were $15?
Link Posted: 6/8/2011 6:04:12 PM EST
[#28]







Quoted:




A Glock OEM rod is $8.95.  So, the steel rod and spring were $15?




i get dealer price at brownells.  it was like $11.06 for the guide rod and like $5.45 for the 22lb wolff spring kit (5.5lb firing pin spring).  i added a 6lb firing pin spring direct from wolff for $8.  shipping was the same price regardless of guide rod and no extra shipping so i added a vickers slide stop for $15.  
 
Link Posted: 6/9/2011 11:29:40 AM EST
[#29]
Brownells is fast.  Got my guide rod and spring already.
Link Posted: 6/12/2011 3:17:15 PM EST
[#30]
What exactly made your recoil assembly, and the gun, unserviceable?

And if you got dealer pricing on the stainless one, couldn't you have gotten the Glock one for like 99 cents?
Link Posted: 6/12/2011 3:20:54 PM EST
[#31]



Quoted:


What exactly made your recoil assembly, and the gun, unserviceable?



And if you got dealer pricing on the stainless one, couldn't you have gotten the Glock one for like 99 cents?


Selling the lasermax it came with made it unusable as i didn't have one.  dealer pricing on the glock recoil spring assembly was $9 from brownells



 
Link Posted: 6/12/2011 5:48:40 PM EST
[#32]
Quoted:

Quoted:
What exactly made your recoil assembly, and the gun, unserviceable?

And if you got dealer pricing on the stainless one, couldn't you have gotten the Glock one for like 99 cents?

Selling the lasermax it came with made it unusable as i didn't have one.  dealer pricing on the glock recoil spring assembly was $9 from brownells
 


It was the only serviceable gun you had and you sold the Lasermax without making sure you had a proper recoil spring before hand?  That sounds like piss poor planning to begin with.  I bet that caused you to have a shitty attitude when you called for a replacement.  In either case, Glock has almost never sent anything other than magazine parts, recoil assemblies, and sights to anyone other than their armorers.  Why you would expect special treatment is beyond me.

To top itl off.  I own SA and S&W guns, and I know for a fact that they very rarely send parts out either.  That was one of the main complaints people have had for the longest time when it comes to their M&Ps or XDs that broke simple trigger springs or other minor parts.  Not only did they have to send the gun back, they didn't have any kind of other avenues to turn to because nobody carried those parts apart from their respective manufacturers.  Even aftermarket stuff was pretty limited.  In this case, at least you had several options for getting the lever you wanted, and the recoil spring for cheaper than just about anybody else here.
Link Posted: 6/12/2011 7:30:49 PM EST
[#33]
yea, bottom line is that I've been running glocks for a million years. I've had umpteen thousands of rounds through some of them, and even then, glock sent me to a LOCAL smith, and had it rebuilt for free.



I'm blown away that OP some bad service, but I honestly believe that if he had given it half a chance, glock would have made it right.



There is a reason I have a dozen of them, and I won't strap anything else on my hip.



Now, if the OP has a LEGIT complaint. I'm ready to listen, but his experience seems to be vice the norm.


Link Posted: 6/12/2011 10:25:31 PM EST
[#34]
I love GLOCKs. I have a bunch of them [nine now, more later] and have replaced parts on my own dime as issues arose. I guess I always thought that when I had issues they were my own to address, but in reality it should really be GLOCK's issue. They have flooded the market with relatively cheap parts, and as a result, the average consumer is fine with replacing any known issues. While I applaud the availability of parts I would not expect this from the average manufacturer. Most companies expect you to send in your firearm for parts replacement. Honestly, how many times does GLOCK say "send it in" vs others?

That said, they have a totally outdated Web site. Hell, they didn't even have a Web site with current models for several years. But you would have to think they'd do a better job of reaching out to the shooting community. At least offer up a liaison to address parts issues. Unfortunately, those options don't exist. It would be a huge "coup" if they'd at least comment on GLOCK availability options for the benefit of their consumers. One can dream, I suppose.

Much luck!
Link Posted: 6/13/2011 1:51:17 PM EST
[#35]
Its always a crap-shoot when I call.

1/2 the time I get someone that doesn't really know what they are talking about, and the other 1/2 the time I get someone that is super helpful that sends parts out ASAP.

The only company that I've always had pleasant dealings with is Beretta, but you will wait quite some time to talk to someone.
Link Posted: 6/13/2011 4:23:18 PM EST
[#36]



Quoted:



Quoted:




Quoted:

What exactly made your recoil assembly, and the gun, unserviceable?



And if you got dealer pricing on the stainless one, couldn't you have gotten the Glock one for like 99 cents?


Selling the lasermax it came with made it unusable as i didn't have one.  dealer pricing on the glock recoil spring assembly was $9 from brownells

 




It was the only serviceable gun you had and you sold the Lasermax without making sure you had a proper recoil spring before hand?  That sounds like piss poor planning to begin with.  I bet that caused you to have a shitty attitude when you called for a replacement.  In either case, Glock has almost never sent anything other than magazine parts, recoil assemblies, and sights to anyone other than their armorers.  Why you would expect special treatment is beyond me.



To top itl off.  I own SA and S&W guns, and I know for a fact that they very rarely send parts out either.  That was one of the main complaints people have had for the longest time when it comes to their M&Ps or XDs that broke simple trigger springs or other minor parts.  Not only did they have to send the gun back, they didn't have any kind of other avenues to turn to because nobody carried those parts apart from their respective manufacturers.  Even aftermarket stuff was pretty limited.  In this case, at least you had several options for getting the lever you wanted, and the recoil spring for cheaper than just about anybody else here.


Special?  Guess 8 plus years of owning Glocks receiving great treatment was an anomaly.   You made an ass out of yourself by assuming anything about my attitude or the time frame in which I ordered it.  I have made almost a dozen part orders in the past with Glock (willing to pay for what I need but have always been told not to worry).  Maybe I assumed I'd get seamless service.



I don't give a fuck what S&W and Springfield do.  I don't own S&W and Springfield anymore (never had issues getting parts from S&W).  Glock has been outstanding for years with their parts availability.  I was upset that nobody in customer service told me it was out of stock and that there was no ETA.  This was after explaining to them that my weapon was unusable.  They wouldn't sell me the take down and I ordered is somewhere else promptly with no issues or hard feeling. I was upset for having to spend an extreme amount of time on hold (see OP).  I have always had my parts within a day or two of ordering.



I have 11 years of sales and customer service experience and 6 years of LE experience.  I know that sugar gets you farther than vinegar.  I also choose Glock because I can order parts and work on it myself.  I have many friends who are armorers but didn't have the part I needed that I contacted first.  



 
Link Posted: 6/13/2011 4:26:48 PM EST
[#37]



Quoted:


yea, bottom line is that I've been running glocks for a million years. I've had umpteen thousands of rounds through some of them, and even then, glock sent me to a LOCAL smith, and had it rebuilt for free.



I'm blown away that OP some bad service, but I honestly believe that if he had given it half a chance, glock would have made it right.



There is a reason I have a dozen of them, and I won't strap anything else on my hip.



Now, if the OP has a LEGIT complaint. I'm ready to listen, but his experience seems to be vice the norm.



How did I not give them a chance?  I called.  They said they'd send it.  Never informed me it was on back order so after 5 days or so of not having the part, I called and was told it was on idefinate back order.  Did I screw that up?  Did I not give them a chance?  How long am I supposed to leave my weapon unusable if I can buy aftermarket parts and the factory one is out of stock?



 
Link Posted: 6/13/2011 4:28:05 PM EST
[#38]



Quoted:


I love GLOCKs. I have a bunch of them [nine now, more later] and have replaced parts on my own dime as issues arose. I guess I always thought that when I had issues they were my own to address, but in reality it should really be GLOCK's issue. They have flooded the market with relatively cheap parts, and as a result, the average consumer is fine with replacing any known issues. While I applaud the availability of parts I would not expect this from the average manufacturer. Most companies expect you to send in your firearm for parts replacement. Honestly, how many times does GLOCK say "send it in" vs others?



That said, they have a totally outdated Web site. Hell, they didn't even have a Web site with current models for several years. But you would have to think they'd do a better job of reaching out to the shooting community. At least offer up a liaison to address parts issues. Unfortunately, those options don't exist. It would be a huge "coup" if they'd at least comment on GLOCK availability options for the benefit of their consumers. One can dream, I suppose.



Much luck!


What company makes you send in a weapon to replace a recoil spring and guide rod?



 
Link Posted: 6/21/2011 6:45:57 PM EST
[#39]
I got the part yesterday.  Very happy.   Still happy I bought the stainless guide rod.  
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