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Posted: 11/4/2009 12:53:10 PM EST
my laptop with the dreaded vista windows has symantic anti virus installed on it, well recently the live update has stopped working, I have uninstalled it and tried reinstalling it, I have taken the advice from the IT guys at my work, and installed and run ccleaner, and installed and run malwarebytes, even ran these in safe mode based on his suggestion, well anyway live update still will not work, any advice?
thanks in advance
Link Posted: 11/4/2009 12:54:37 PM EST
does internet work otherwise? what version?
Link Posted: 11/4/2009 12:55:41 PM EST
[Last Edit: 11/4/2009 12:55:56 PM EST by wicketsurplus]
Originally Posted By Cleatus:
does internet work otherwise? what version?


version 10.2
and yes the internet works fine
Link Posted: 11/4/2009 12:56:15 PM EST
uninstall Symantec and install Avast or AVG
Link Posted: 11/4/2009 12:57:05 PM EST
That happened with my AVG antivirus software, but it turned up a corruption notice. I looked it up online and found a tutorial to fix it. Are you getting any kind of message? Can you manually run update?
Link Posted: 11/4/2009 12:57:55 PM EST
What happens when you press the "Live Update" button?
Link Posted: 11/4/2009 1:05:07 PM EST
Originally Posted By Chaingun:
What happens when you press the "Live Update" button?


I get the message lu1803 live update failed while getting your updates. your symantec programs were not updated. You should try getting your updates at a later time. If live updates fails again with this error, you should re-install Live Update.

and I have uninstalled and reinstalled it, that doesn't work.
Link Posted: 11/4/2009 1:05:27 PM EST
I'm not trying to be snarky, but I would encourage you to get almost any other anti virus solution.

Your computer will run faster (in some cases very noticably), and you will likely be better protected.
Link Posted: 11/4/2009 1:07:42 PM EST
Originally Posted By ZeroZero:
I'm not trying to be snarky, but I would encourage you to get almost any other anti virus solution.

Your computer will run faster (in some cases very noticably), and you will likely be better protected.


any suggestions on what one to use? Preferably free
Link Posted: 11/4/2009 1:12:18 PM EST
Originally Posted By Chokey:
uninstall Symantec and install Avast or AVG


which one is better?
Link Posted: 11/4/2009 1:21:10 PM EST
[Last Edit: 11/4/2009 1:21:25 PM EST by Chaingun]
Originally Posted By wicketsurplus:
Originally Posted By Chaingun:
What happens when you press the "Live Update" button?


I get the message lu1803 live update failed while getting your updates. your symantec programs were not updated. You should try getting your updates at a later time. If live updates fails again with this error, you should re-install Live Update.

and I have uninstalled and reinstalled it, that doesn't work.


Download the .exe update from Symantec and see if that works.

Contact Symantec about the error code lu1803
Link Posted: 11/4/2009 1:24:29 PM EST
Also, is your Symantec account current?

They usually come with a temp demo account for 30 days (or whatever) which you must then pay for if you wish to continue using it.

Just a thought.
Link Posted: 11/4/2009 1:27:26 PM EST
A Symantec product not working? Tell me it's not so!

Worst POS security software on the market since the AOL Safety and Security Center went defunct, and it even gave that a run for it's money.

Get it off your computer and install something, ANYTHING, else. AVG, Anti Vir, Bit Defender, Avast, etc, etc. ANYTHING other than Symantec.
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