Member's name is P47CAS (close air support).
If I understood him correctly he created the account at work then tried to access at home but couldn't remember the password so he signed in using a different email address.
Long/short, he can access at work where his password is archived but not from home.
He's actually a very intelligent guy but I know this sounds stupid so I must not be understanding him fully.
Can someone contact him and clear it up?