Hey guys, I try not to do this but I've got to vent. [-!-] CELLULAR ONE IS A POS COMPANY!!!!![-!-] I've been pulling my hair out for three weeks trying to get them to fix my phone. I bought a phone with the hands-free kit and the 3-watt booster for my car from those A-HOLES about four years ago. The set up cost me almost $1000, and because of the expense of the booster($600-$700), the sales person advised me to carry their Cellular-Guard insurance. Well, I've been paying them ever sense; I even had the system repaired under insurance about 2-years ago. Well, now my phone and associated hardware has died, and when I go to make a claim on the insurance they try to screw me. I have dealt with their insurance company (MERRIMAC) and Cellular One and have gotten the run around from everybody; of the 4-5 agents @ the insurance company NOBODY knew what their policy was. I was sent a replacement phone(it was a refurbished with an aftermarket battery that didn't work straight out of the box) and two hands-free kits. I shipped the whole pile of crap back to them and told them I would let Cellular One handle the claim. The last person I talked to was the customer service rep. @ Cellular One who assured me that they would get in touch with the insurance company and straighten things out, but when I finally got in touch with her(she dodged me for two days), she said that the insurance company had decided that my phone was obsolete and refused to pay. I don't recall them sending me my money back, telling me my phone was no longer covered and terminating my policy!!! I'm off from work tomorrow and I'm going down there and one way or another I am going to get some satisfaction. END OF RANT-[pissed]
Thanks Guys