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Posted: 9/6/2004 3:07:02 PM EST
I recently acquired this SIR on a trade, today !. It looks as if the forward portion of the top rail that folds forward for installation has an "Upward Bow" in it. As if someone over-extended it while it was opened ???

( I know the pic isn't the greatest but I hope it shows what I'm talking about )

Should I just let the Gentleman I traded with that I'm not satisfied....

OR.....

Will A.R.M.S. check out / repair (if necessary) my SIR under warranty ??






Anyone have any experience with A.R.M.S. Customer Service ????



Thank's for the input everyone....



Link Posted: 9/6/2004 3:14:18 PM EST
From the ARMS website

www.armsmounts.com/policies.html

"A.R.M.S.®, Inc. has an unconditional warranty on all workmanship of its products for a period of two years. This warranty does not apply to defects caused by anything that is deemed abnormal, abusive, or improper".

Sounds/looks like the original owner FUBARed the thing.
Link Posted: 9/6/2004 3:14:18 PM EST
Dick Swan is a great guy to deal with. Call 'em and get an RA#.
Link Posted: 9/6/2004 3:20:24 PM EST
Tag. I'm gonna love seeing this one play out.
Link Posted: 9/6/2004 3:27:56 PM EST
I'd think that such a great product line would like to remain unmarred in rep, so they'd take the hit to make you happy. Like a previous poster wrote, "Call up and get an RMA," they'll stand up and do the right thing.
Link Posted: 9/6/2004 3:32:48 PM EST
Maybe it's just the picture.

But it looks like your delta ring is cocked back at a angle, like it is making contact with the SIR rail.

Do you think that may be causing your problem?
Link Posted: 9/6/2004 3:38:50 PM EST
How many forums are you gonna post this in?
Link Posted: 9/6/2004 3:45:00 PM EST
I have the SIR in my hands, the pic is from when it was mounted on the previous owners upper.

I agree that the ring is cocked back, but the design of this doesn't allow that to interfere.

It just looks a little bent.... (kinda' like BigD.... STFU )



Anyway..... I'll call ARMS and see what they have to say.
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