UPS' problems come right down to the asshole who's the manager for a particular area. The Oklahoma City area used to enjoy good service, but over the last two years, things have been in the dumper. What pisses me off even further about UPS, is that after you've tried to resolve things in good faith with their moron manager and he's more or less told you to pick a spot and kiss his ass, there's not much redress to be had at their national level. I've been told by UPS' corporate offices that local managers are free to run their center as they wish as long as it doesn't violate company policy. This sure as hell doesn't answer why parcels that I'm due to receive get lost or misdelivered (yeah, they're addressed correctly in big bold letters and numbers). It doesn't explain why the auto parts that I ordered had been opened and pilfered. It doesn't explain why the local center takes a dim view of firearms and firearm related parcels. They don't deserve my money. So many of the manufacturers try to rope you into using those assholes even after they've proven themselves anti-gun (to wit, Mossberg recently issued a recall for Model 695 shotguns, but will only pay the owner for UPS shipping). I have noticed that if you have a legitimate complaint with the postal service, they will listen.