Hello Gents,
I am sorry about any orders which may be outstanding.
The issue is simply this: I was overwhelmed. I still am, but am filling orders faster while filling backorders at the same time. It's getting much better.
You see, I didn't use capitalism properly. When demand increased, I should have increased price right away.
I felt guilty doing so. A lot of my customers are those who cannot afford what I sell if I raised prices. I recall being a college kid once, and I was unable to buy what I wanted.
I therefore resisted raising prices. I've since done so, but I still feel bad about it. I had to, though, in order to deal with demand and with prices of raw materials, which have almost doubled since 2011, when I started.
Things are stabilizing.
When you contact me, I encourage you to use my contact page on my website, here: http://www.smith-sights.com/contact-smith-sights.php
On this page, I do outline that I answer emails on Tuesdays and Thursdays. My volume of email is such that I have to do it like this. My emails are not only ones from customers but from many, many folks who just have tech questions.
To the OP, we've talked, as you said. All will be well.
For those who stood up for me, thank you. I assure you that I'm still out here and have been in business since 2011. I do not have time to get on here as much as I once did -- filling orders, you see! This keeps me very busy.
Regards,
Josh