Anyone else here dealt with Sears' ludicrous repair service system?
Initially called for repair services on my washer and dryer (under extended warranty) in mid September.
They came in late November and said they fixed the washer and dryer.
It is now late December and they are ordering more parts to try to fix the washer.
Their repair service system is:
- not user friendly
- they don't show up when they say they will and don't call you.
- if you cancel an appt they never seem to cancel it with their technician and they call you asking you why your not home.
- They ship the parts directly to you and you have to call to let them know you received them so they can now come fix your appliance.
- if they hit a wrong button on their computer during the setting up of an appt you have to call back because they can't reaccess your account.
In my case they shipped an extra part for my dryer. The guy told me to keep it because he will just have to throw it away. They don't have any place to ship the parts back to.
I think it is time to write a letter to Sears to let them know what I think of their Repair Service system.
Frustrated beyond Belief!
Anyone else have similiar experience?