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Posted: 6/17/2003 12:05:54 AM EDT
[#1]
Im a Splicer for SBC and we were dispatched on the DSL's when it was a new deal, we would remove extra wire, change to a new pair "do what ever it takes" was what we were told. Now that things have setted down the "knock" waits for you to call and if things dont work because of distance or bunk cable they will cap you. I had to fix my own pair and then call them back to take the cap off. The standard speed nis 1.5 down and 3 somthin up, which is what you will get if you live within the 16k feet from the C.O. and your pair is good to go. SBC has added fiber pairs to some areas so in that case the distance isnt an issue. If youd like a better "outside tech helper" IM me.
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Posted: 6/17/2003 12:14:19 AM EDT
[#2]
Uh, knock, cap, pairs?
Does it require an additional phone line or something? |
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Posted: 6/17/2003 4:04:17 AM EDT
[#3]
I have SBC DSL and I love it.
Speeds depend on which package you choose and how close to the CO(wire center) you are. Package deals are not the same in all regions. In St.Louis, for the lower price, your speed will be 384-1.536. This is the speed between your DSL modem and the DSLAM equipment in the CO, not the speed between you and ar15.com. I think it's good stuff. You'll never go below 384, if that happens, you'll loose sync, so it's going to be at least 384. Mine is 1.536 and is wonderful. It's on all the time, and it doesn't busy your phone line. F*ck the cable company ! |
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Posted: 6/17/2003 4:18:32 AM EDT
[#4]
NO!!!!!!!!
Cable wouldnt be unavailable for about 6 months. So I did DSL First night I had it...couldnt get the shit to work. They had me on the help line for more than 4 hours trying to figure shit out. And of course they tried to blame my PC...format and clean install... Bullshit. THEY SUCK!!! I went off being I was in the networking business and they felt stupid. anyway A buddy who is a telecommunications guru got on the phone with the super and told him to shove it up his ass..and will never promote the product to anyone....be it as it may.. Went back to 56K and got Roadrunner cable when it cam to my AO....go cable..no issues..no problems..no hassle.... [size=6][red]DSL SUX!![/size=6][/red] |
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Posted: 6/17/2003 6:05:19 AM EDT
[#5]
Quoted: And of course they tried to blame my PC...format and clean install... Bullshit. I think the reason they are always trying this is by the time one has the PC formatted and everything back up and installed it's the next shift's problem. Any time they are trying this crap with me, it goes like this: "OK, Sir, I need you to yank out all your cables, format your PC and re-install your operating system." - 1.5 seconds later: "OK, done." - "You're shitting me!" - "Yes, I thought we reached that phase, didn't we?" Going back on topic: sounds like a good deal, I believe that's a on-going promo. Go for it, and make sure you're getting the external DSL "modem" that plugs into a network card in your computer. |
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Posted: 6/17/2003 6:15:09 AM EDT
[#6]
Recon, DSL doesn't suck, SBC does. The people that take the orders and their "tech support" are indifferent and untrained. I've dealt with many telcos and ISPs, from multiple T1s, frame-relay to DSL, SBC sucks on all levels, in my 7 years, there's maybe one time when they got everything as ordered.
Derek, I've heard of very few providers that would give me a CIR (commited information rate, the guaranteed minimum speed), other than a few SDSL providers nobody is willing or able to do it. If you ask an SBC rep for it, they won't know what you're talking about [ROFL] |
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Posted: 6/17/2003 9:50:56 AM EDT
[#7]
Quoted: Uh, knock, cap, pairs? Does it require an additional phone line or something? The pairs are the 2 wires that go from the c.o. to your home, the dsl runs on a different freq than your voice so it shares your pair so to speak. If the pair isnt in good shape or is to long the bandwith of the pair might not be able to handle the 1.5up,384down speeds and the folks in the office(knock) will slow to a speed(cap your speed) that your pair can handle wtihout loosing sync. As far as cable goes it is also a hit and miss, the same thing applies to the coax and your share the bandwith with all your neighbors, so if a guy up the street runs a server out of his house he can rob you of speed. Both choices are great and you could do some research by going to places on the net and some of them will tell you how far away you are from the C.O. which will tell you alot about what to expect. I can test lines from my p.c. but would need permission, or you might be able to call SBC repair and ask them to do it for you. |
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Posted: 6/17/2003 9:58:51 AM EDT
[#8]
I have DSL with Bellsouth. I had to run a "Home run" line from the NIT to my modem to get it to work. The phone wiring in my house is old & there is probably a short in there. I couldn't get sync. Off to Radio Shack for 50ft of cat5. No problems after that. The goofs at the help line couldn't figure it out. They wanted to send a tech at $80 for the first half hour. Screw that.
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Posted: 6/17/2003 10:05:59 AM EDT
[#9]
I had Earthlink DSL for a while. It worked OK in the beginning then one day it didn't. I got tech involved and they said they could detect downstream packets but my PC was not receiving. Anyway they offered no fix. They let me out of the service contract eventually mostly because I contacted the right office and wrote a good letter. There were stories that they were holding people to these contracts even though they were not delivering because they claimed no guarantees that it would work. It was crazy.
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Posted: 6/17/2003 11:38:26 AM EDT
[#10]
FWIW, "Knock" is NOC, network operations center. I've had dsl for years, the last time my footage was something like 21.5k'. I'd go for it and if it has issues, come here and we'll help.
You know times have changed when people are asking, is it a deal? instead of jumping up and down "it's here, it's here"! |
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Posted: 6/17/2003 12:01:11 PM EDT
[#11]
Be sure to read the fine print. The deal sounds good since it's $20/month less than Roadrunner.
However, the ads states that this is a "first" year deal. What will it be next year? Is there a contract (one year)? What is the installation cost? Do they fix "their" problems? RR does cost more right now. But it's fast and it works and I'm happy. Enough said. [hail] |
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Posted: 6/17/2003 12:11:55 PM EDT
[#12]
I had 6 clients in the mid-SF peninsula who wanted dsl, via SBC specifically. Quickeds installation was 2 months aro, last was 3 and 2 of the clients gave up. Mass ignorance & confusion at the SBC order office in San Antonio, coupled with even more confusion with Covad, from whom SBC apparently leased the lines.
I used speakeasy.net for all 6 lines, shortest installation was 2 business days, longest was 6 days. No comparison. I would avoid SBC dsl if at all possible. -hanko |
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Posted: 6/17/2003 12:37:18 PM EDT
[#13]
DSL relies too heavily on the quality of the infrastructure and the distance of your home to the DSLAM (Digital Subscriber Line Access Multiplexer). The further you are from the DSLAM, the slower your connection. NOTHING can be done about that for your typical residential DSL service.
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Posted: 6/17/2003 3:03:41 PM EDT
[#14]
SBC has their head firmly planted up their ass and take forever to do anything. Other than that, I love my my dsl :D
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Posted: 6/17/2003 4:46:40 PM EDT
[#15]
Mines been great since day 1. The only hassle was were when they switched to Yahoo from the last content provider. All the mail and bookmaarks didn't transfer seemlessly but nothin a little effort didn't fix.
It even worked fine before I put the router in and networked up the kids machine, The PPoE was awkward but with a router that goes away. |
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Posted: 6/17/2003 5:22:07 PM EDT
[#16]
I know many people who have cable internet and DSL internet. I have yet to hear a horror story about a cable install, but I've heard MANY with DSL.
Example: about a year and a half ago, this girl I was dating wanted high-speed internet, but lived in an apartment and didn't have a cable outlet in the room she was in, and didn't want a cable strung through the house. She DID have a phone outlet, and insisted on DSL. So, she calls PacBell (now SBC) and schedules an appointment. The installer comes out at 9am, and proceeds to spend the next 13 hours trying to get the thing working. The morons at the home office had mis-configured things at least twice, and each time he had to get on his cell phone and call a support number, which required him to wait 2-3 hours on hold before he could get someone. HELLO! This is the frickin PHONE company, and they don't even have proper phone support for their INTERNAL employees! Anyway, they finally got it working, but due to the distance to the DSLAM, speeds were slower. A couple months later, it started flaking out, and she calls again. They're having problems with some of their equipment, and aren't sure when they're going to have it fixed, but it should be "soon." Two weeks go by, and the connection is still spotty. Keep in mind this apartment was only about 10 years old, so it wasn't like the wiring was ancient in the area. So, she tries to cancel, and after waiting on hold for over an hour, is finally told that she signed a contract and that they're going to bill her for the rest of the year, but they MAY be able to pro-rate her bill due to the problems. After another hour of escalating, a supervisor finally agrees to terminate the service and the contract. She called the cable company. They came out 3 days later, ran a new line where she wanted it (no charge; covered by the installation), and had her set up and online in 15 minutes. Speeds were faster and no outages. Obviously, some companies can get good DSL service to their customers. Clearly, PacBell/SBC is NOT one of them. I've had my cable modem since '97, and in that time, have only had about 6-10 outages, the longest one being 4 days when @home went out of business and folks were switched over to AT&T's network. All other outages were only minutes to a few hours long. If you have cable in your area, I recommend it over DSL everytime. -Troy |
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