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Posted: 1/29/2011 12:49:17 PM EDT
I'm running into more situations where I need something like Logme In Rescue, but I just can't justify the $1,100/year cost. Does anybody know of an open source solution that allows for a tech to remotely control the computer of somebody that isn't a technical person?
Link Posted: 1/29/2011 7:36:55 PM EDT
Link Posted: 1/29/2011 8:12:55 PM EDT
For free..... no.
Link Posted: 1/29/2011 10:02:52 PM EDT
Will Real VNC or Window's built-in Remote Desktop Viewer do what you need?
Link Posted: 1/30/2011 8:18:21 AM EDT
net meeting is part of windows. you just have to turn it on.
BUT you need an ip, so if you are behind a router you will need to get some sort of direct ip, not a 192 address.
use that all the time at work.
Link Posted: 1/30/2011 9:14:58 AM EDT
So far I'm looking at Fog Creek CoPilot. The monthly fee seems much more reasonable and still has the website init that I like.
Link Posted: 1/30/2011 3:56:41 PM EDT

I use this: Radmin, it's secure, cheap, easy, and reliable. Not free, but not a lot of cash either.
Link Posted: 1/30/2011 7:27:31 PM EDT
Originally Posted By cruze5:

Teamviewer is the best free option that is easy to use. The end user doesn't even need to install it, they can just run the app for a one time use.

I know of some big hardware vendors that use Teamviewer because it works well and is easy to use.

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