OK This may be a lenghty one.
I am at my first service call today when the customer's phone rings. She picks it up and I hear "Yes, he is right here... want to talk to him?" and she hands me the phone. It's my oldest daughter and she says "Dad, Mom's side is hurting real bad and she wants to know if you can come home and take her to the hospital"
(Now if you know my wife, she would work through ANY pain... if her arm fell off she would just say tape it on until 5:00, THEN I will go to the doctor... she is pretty tough)
So I jam on home and take her to the hospital. As they are running tests and what not, I call the rest of my customers to say that I wont be able to make it because I had to take my bride to the hospital.
THREE of my customers said "Geez man, go be with her... dont worry about me, we can reschedule NO PROBLEM
ONE was whining "Awww man I was really looking forward to having my dishwasher fixed but I guess I dont have a choice" (NO... You dont have a choice... ass!)
THEN comes the WINNER....
"You know I understand that there are somethings that you dont plan on but we were waiting for this service call for two weeks and we dont have a dishwasher to use"
The I said "Sir, Maybe you didnt hear me, I said i was in the hospit..."
"Yes I heard you but I am sad that you cannot make it today.. can you come later or tomorrow?"
Now I'm getting irritated "Sir, I dont know... as soon as I know I will let YOU know"
FAST FORWARD... get back from the hospital and retrieve my voice mail messages. Apparantly the asshat thought I was just the worker bee and not the owner so he is WHINING on the company voicemail wondering what time can I get there tonight or tomorrow.
i called EVERY OTHER customer that I cancelled for today to give them a choice of what day they can have. I gave this asshat NEXT week to get him to go somewhere else and he whines and says "Well I guess I have to wait until Thursday but I want to be FIRST CALL"
Told him "Nope.. not available"
HE then says "I at least want a morning call"
Told him "Nope... also not available" I gave him last call of the day...
JUST FOR BEING A DICK!
(Sidenote: If he wasnt a repeat customer... was at his house fixing his dishwasher for another problem... I would have told him to fuck off. But in cases like that they can get other service companies to blame me for his "NOW" problem and come after me)