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Posted: 4/22/2019 6:52:23 PM EDT
4/24/19 Contacted customer service and they sent me a Fedex label to send it back

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Talk about bad luck with orders recently first the brace is missing a roll pin and now my new barrel has a very rough chamber this build is not starting off well...

How is Faxon customer service?

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Link Posted: 4/22/2019 6:52:52 PM EDT
Can't see shit.

ETA: Fixed, good job OP.

I'd send that back probably. I first said I'd shoot it but that's pretty rough.
Link Posted: 4/22/2019 6:53:51 PM EDT
Looks like it never got finished. A chamber hone might fix that if it doesn't change the dimensions.
Link Posted: 4/22/2019 7:07:12 PM EDT
Quoted:
Talk about bad luck with orders recently first the brace is missing a roll pin and now my new barrel has a very rough chamber this build is not starting off well...

How is Faxon customer service?

https://www.AR15.Com/media/mediaFiles/63506/DSC_0042_jpg-921630.JPG

https://www.AR15.Com/media/mediaFiles/63506/IMG_20190422_172128130_HDR_jpg-921633.JPG
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Faxon is a Industry Partner, sould post in their forum, before going GD

I HAVE NO FAXON STUFF, BUTTHEAD SHOULD AXE THE FORUM FIRST, B45 GD IT
Link Posted: 4/22/2019 7:14:17 PM EDT
I thought this was going to be a silly complaint, but I don’t think that barrel saw every step of the finishing process. I’m sure they’ll take care of you, they are active here and hold themselves to a high standard.
Link Posted: 4/25/2019 12:30:55 AM EDT
Any updates on this? I need some cheap barrels and Faxon and Ballistic Advantage are contenders. This thread worries me a bit, though.
Link Posted: 4/25/2019 12:38:49 AM EDT
Discussion ForumsJump to Quoted PostQuote History
Quoted:
Any updates on this? I need some cheap barrels and Faxon and Ballistic Advantage are contenders. This thread worries me a bit, though.
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I bought a 14.5 gunner...bout three weeks ago. No problems here. Only shot her within 50 yards so far though, new scope comes tommorow so havent really stretched it out yet.
Link Posted: 4/25/2019 12:46:54 AM EDT
I have the ARAK-21, and my dealings with their customer service has been stellar. Nathan was very helpful.
Link Posted: 4/25/2019 12:55:29 AM EDT
Does Faxon send unfinished AR barrels with the instructions to get them headspaced by a gunsmith?
Link Posted: 5/8/2019 8:11:11 AM EDT
Link Posted: 5/8/2019 8:22:59 AM EDT
Good to see Faxon working to make it right.
Link Posted: 5/8/2019 8:24:22 AM EDT
Discussion ForumsJump to Quoted PostQuote History
Quoted:
Commando- we are very sorry to see the issue with your chamber! Send an email over to [email protected] and Martin will get you taken care of!
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Discussion ForumsJump to Quoted PostQuote History
Quoted:
Quoted:
4/24/19 Contacted customer service and they sent me a Fedex label to send it back

--------------------------------------------------------------------------------------------

Talk about bad luck with orders recently first the brace is missing a roll pin and now my new barrel has a very rough chamber this build is not starting off well...

How is Faxon customer service?

https://www.AR15.Com/media/mediaFiles/63506/DSC_0042_jpg-921630.JPG

https://www.AR15.Com/media/mediaFiles/63506/IMG_20190422_172128130_HDR_jpg-921633.JPG
Commando- we are very sorry to see the issue with your chamber! Send an email over to [email protected] and Martin will get you taken care of!
It's really this easy.  Good job, Faxon.
Link Posted: 5/8/2019 8:32:59 AM EDT
I love my Faxon 18” gunner.

I just put together a 16”, but haven’t shot it yet.
Link Posted: 5/8/2019 8:46:25 AM EDT
Faxon is a solid company.

I'm local to them and they've done some non-gun related work for me. Always been happy with price, quality and turnaround.
Link Posted: 5/8/2019 8:49:24 AM EDT
Discussion ForumsJump to Quoted PostQuote History
Quoted:
Faxon is a solid company.
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I see Pat already showed up and got you squared away.
Link Posted: 5/8/2019 9:41:08 AM EDT
I have an 18" Gunner that is absolutely a great shooter.  Incredibly consistent accuracy with a broad range range f bullet weights from 50 to 77 grain.  The chamber is smooth, looks nothing like that picture.  Glad to see Faxon making it right.
Link Posted: 5/8/2019 10:21:25 AM EDT
When I have a product that needs attention from the companies warranty dept, I just contact them directly.  Easier for me and them.
Link Posted: 5/8/2019 11:50:09 AM EDT
TLDR: OP sez Bwaaaaaaaaaaaaahahahaha to your industry threads.
Link Posted: 5/8/2019 12:53:37 PM EDT
Faxon's Customer Service is top-notch. Martin in their CS Dept took care of my issue with more than satisfactory results. It's a company that stands behind their products and customers.
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