If you can get it to work keep it as it is very good at checking all the mail you send as also all the mail you get! when i first click on my mail envelope it has stopped my incoming mail right in the middle of someone trying to send me spam and yellow screened me that a virus is trying to load and isolates it then asks me what do i want to do with it. i allways look to see what it is and from whom then i choose to nuke it!! Its saved my ass many times! and some of the infected posts were from ar/15 members that didn't know they hade cooties on their cpu! It may very well be as simple as someone else posted that it can't access your ISP , or being just installed there are no new updates to be had at this very time! I'll keep track now and try to see how many times it udates in say a week or two! sorry couldn't be of much help, but norton seams to be the best for me, I had mcafee on mine once and damn near had to dump my whole hard drive to get rid of that POS. bob cole