Warning

 

Close

Confirm Action

Are you sure you wish to do this?

Confirm Cancel
BCM
User Panel

Arrow Left Previous Page
Page / 2
Posted: 12/30/2006 2:38:45 PM EDT
Please help.  Out of the complete blue sky my wife's computer is causing problems.  

See pictures of the screens here

The black one comes up first when we turn the computer on.  The up and down arrows will move the highlighted selection (safe mode, normal start, etc.) but when you hit return or enter, no matter what the choice, it freezes up and nothing more happens.

After 30 seconds it will time out and go to the blue screen you see in the second picture.

There is no new hardware or anything that could have caused this.  Please help if you can!
Link Posted: 12/30/2006 2:46:25 PM EDT
[#1]
[nelson]HA HA!!![/nelson]

Any changes made as of late? Time to format.

Could be many things..
Link Posted: 12/30/2006 2:51:40 PM EDT
[#2]
Did you add any new devices or install any new hardware?

If so then either remove the hardware or uninstall the software.

Select safe mode. Once it comes up in safe mode uninstall the software, shut it down and power it back on. That works frequently.

If that fails then select Last Known Good Configuration and see if it comes up.

Link Posted: 12/30/2006 2:54:27 PM EDT
[#3]
That.....is the blue screen of death
Link Posted: 12/30/2006 2:56:29 PM EDT
[#4]

Quoted:
That.....is the blue screen of death


Seriously?
Link Posted: 12/30/2006 2:57:50 PM EDT
[#5]

Quoted:

Quoted:
That.....is the blue screen of death


Seriously?


forseriously.... Have you made any changes?
Link Posted: 12/30/2006 3:00:07 PM EDT
[#6]

Quoted:
Did you add any new devices or install any new hardware?



+1.

If not, then maybe existing hardware has gone bad.
Link Posted: 12/30/2006 3:00:09 PM EDT
[#7]

Quoted:

Quoted:
That.....is the blue screen of death


Seriously?



Yep.

Saw it just last week on a computer up at work. Ended up needing a new HD. Hopefully yours isn't that serious though. It's definitely not good.
Link Posted: 12/30/2006 3:03:48 PM EDT
[#8]
Absolutely NO changes whatsoever.  That's why it's so crazy.  I can't think of any reason this should have happened.
Link Posted: 12/30/2006 3:05:04 PM EDT
[#9]
If you dont have any valuable info on it, reinstall windows and be done with it...If it continues its hardware issues....Being that it does that even in safe mode, sounds like a software issue...
Link Posted: 12/30/2006 3:05:51 PM EDT
[#10]

Quoted:
I can't think of any reason this should have happened.


Welcome to the world of Windows, where there doesnt have to be any reason at all to fuck your world....
Link Posted: 12/30/2006 3:08:51 PM EDT
[#11]
It's FALARAK.

FAL


AR


AK



FALARAK.


NOT FARALAK.
Link Posted: 12/30/2006 3:11:28 PM EDT
[#12]
damn, tweeter... at least I know where FARALAK got his name from now!  Call me stupid but I never put it together that way.
Link Posted: 12/30/2006 3:11:33 PM EDT
[#13]
Link Posted: 12/30/2006 3:14:55 PM EDT
[#14]

Quoted:

Quoted:
I can't think of any reason this should have happened.


Welcome to the world of Windows, where there doesnt have to be any reason at all to fuck your world....



BS

Windows XP is a very stable OS if you are getting blue screens all of a sudden when no changes have been made there is a reason and it is very likely failed or failing hardware.


maddog_enigma try booting to “Last Good Configuration” if that does not work download the hard drive manufactures testing tools on another computer and test that computers hard drive with them.
Link Posted: 12/30/2006 3:21:09 PM EDT
[#15]
Right now I'm reloading (I think that's what's happening) Windows off of the disk that came with the computer.  I'll get back to you in a few minutes with the results.

At least it's doing something more than it did before.  It found the disk in the drive.
Link Posted: 12/30/2006 3:34:08 PM EDT
[#16]
Update:

It's saying 30 more minutes to install windows.  Hope this works!

Then all I have to do is reload the software for the wireless and get the email up and running.

Thank God there is NOTHING on that computer as it's used only for surfing the internet and my wife's emails.
Link Posted: 12/30/2006 3:46:40 PM EDT
[#17]

Quoted:
damn, tweeter... at least I know where FARALAK got his name from now!  Call me stupid but I never put it together that way.



Link Posted: 12/30/2006 3:48:03 PM EDT
[#18]

Quoted:
Update:

It's saying 30 more minutes to install windows.  Hope this works!

Then all I have to do is reload the software for the wireless and get the email up and running.

Thank God there is NOTHING on that computer as it's used only for surfing the internet and my wife's emails.


If is the hard disk it may finish the install and later still have problems, download the hard drive manufactures testing tools and test the drive to make sure.
Link Posted: 12/30/2006 3:58:29 PM EDT
[#19]

Quoted:
If is the hard disk it may finish the install and later still have problems, download the hard drive manufactures testing tools and test the drive to make sure.


Do what?  From where, the thing won't get online!

But here's a shitty update... 13 minutes to go with the windows reinstall and I get this message box pop up:

"The procedure image point GETIUMS could not be found in the dynamic link library MSDART.DLL"  
I try to click "OK" but it immediately pops up again.

I don't want to drop $$ on another computer... DAMNIT.
Link Posted: 12/30/2006 3:59:07 PM EDT
[#20]

Quoted:

BS

Windows XP is a very stable OS if you are getting blue screens all of a sudden when no changes have been made there is a reason and it is very likely failed or failing hardware.



You're the first person I've ever come across to put Windows and stable in the same sentence.  XP is more stable than any of it's predecessors, but I still wouldn't call it stable.


Perhaps you could tell me why both my laptop and my desktop BSOD when removing a USB device?  Both systems worked fine until I "updated" them with SP2.

Link Posted: 12/30/2006 4:03:34 PM EDT
[#21]
Well it's phucked.

Froze up on windows reinstall and I'm giving up.

Gotta dump $700+ on a laptop tomorrow I guess.
Link Posted: 12/30/2006 4:04:43 PM EDT
[#22]
I chuckle as I post this on Mac OS-X
Link Posted: 12/30/2006 4:08:19 PM EDT
[#23]

Quoted:
I chuckle as I post this on Mac OS-X


Schadenfreude.  Thanks, I appreciate it.  Just what I need now.
Link Posted: 12/30/2006 4:11:33 PM EDT
[#24]
Link Posted: 12/30/2006 4:12:16 PM EDT
[#25]

Quoted:
Well it's phucked.

Froze up on windows reinstall and I'm giving up.

Gotta dump $700+ on a laptop tomorrow I guess.



why not just buy a new harddrive
Link Posted: 12/30/2006 4:12:23 PM EDT
[#26]

Quoted:
Well it's phucked.

Froze up on windows reinstall and I'm giving up.

Gotta dump $700+ on a laptop tomorrow I guess.


No it's not yet. This is a common issue and if there is no hardware issues can be fixed easily.


1. Put in your windows XP disk have the system boot to the disk and have it start the process. Don't worry you won't lose any data. When the disk finishes loading you will have the option to press R for the recovery console.

2 When you get to the recovery console type in chkdsk -r this will run and atempt to repair the file system. This usually takes awhile but in most cases it will fix your issue. If it runs for more than a couple hours your drive is bad.

3. If it works you should make sure your OS is up to date and you have  service pack 2 installed and all other updates.

It's also possible that you have bad memory and the drive itself is good. I would download memtest x86 and check to make sure your RAM isn't bad.

I hope this works for you.
Link Posted: 12/30/2006 4:45:30 PM EDT
[#27]

Quoted:

Quoted:
If is the hard disk it may finish the install and later still have problems, download the hard drive manufactures testing tools and test the drive to make sure.


Do what?  From where, the thing won't get online!

But here's a shitty update... 13 minutes to go with the windows reinstall and I get this message box pop up:

"The procedure image point GETIUMS could not be found in the dynamic link library MSDART.DLL"  
I try to click "OK" but it immediately pops up again.

I don't want to drop $$ on another computer... DAMNIT.


You are online now use that computer and go to the hard drive makers web site download their HD utilities… the download can be used to make a bootable floppy or CD that will allow you to test the HD.
Link Posted: 12/30/2006 4:52:00 PM EDT
[#28]

Quoted:

Quoted:

BS

Windows XP is a very stable OS if you are getting blue screens all of a sudden when no changes have been made there is a reason and it is very likely failed or failing hardware.



You're the first person I've ever come across to put Windows and stable in the same sentence.  XP is more stable than any of it's predecessors, but I still wouldn't call it stable.


Perhaps you could tell me why both my laptop and my desktop BSOD when removing a USB device?  Both systems worked fine until I "updated" them with SP2.



If both your laptop and desktop are doing it then the culprit is could a bad driver or can likely be found by looking in the closet mirror.

Yes Windows XP is a very stable operating system I have 2 computers that have not had a single blue screen in five years of using XP. I doubt I have had blue screens more that 3 times total on any of my 6 personal machines.

When customers start getting blue screens they usually did something to cause them.
Link Posted: 12/30/2006 4:56:12 PM EDT
[#29]
I did exactly what you said in 1 + 2 already.  See my post above, it froze up while I was doing this.  Now all I get when I turn it on is a BLACK screen.  NOTHING HAPPENS AT ALL.

The computer is 4.5 years old, which I guess is pretty damn old for a computer.  

Thanks everyone for your help but I think I'll just get a cheapy computer so my wife can surf the web and my daughter can play Dora Games online.  Found one at wallyworld for $500.  Looks to be good enough for their use.


Quoted:

No it's not yet. This is a common issue and if there is no hardware issues can be fixed easily.


1. Put in your windows XP disk have the system boot to the disk and have it start the process. Don't worry you won't lose any data. When the disk finishes loading you will have the option to press R for the recovery console.

2 When you get to the recovery console type in chkdsk -r this will run and atempt to repair the file system. This usually takes awhile but in most cases it will fix your issue. If it runs for more than a couple hours your drive is bad.

3. If it works you should make sure your OS is up to date and you have  service pack 2 installed and all other updates.

It's also possible that you have bad memory and the drive itself is good. I would download memtest x86 and check to make sure your RAM isn't bad.

I hope this works for you.
Link Posted: 12/30/2006 5:01:54 PM EDT
[#30]
i call dibs on the "dead" computer.  since it only booting to a black screen I'll take it off your hands.
Link Posted: 12/30/2006 5:21:36 PM EDT
[#31]

Quoted:
i call dibs on the "dead" computer.  since it only booting to a black screen I'll take it off your hands.


Sure.  She's free to a good home, just give me $350 for shipping and she's all yours.  Comes with 15" monitor, keyboard, mouse, and speakers (including subwoofer).

For anyone who is serious, here's the specs: Pentuim 4, 2.0 Mhz, 1 mb RAM.  DVD Burner plus seperate CD-Rom player.  If anyone really does want it, I'm going to take the Hard Drive out because I don't remember what personal info may have been in there.  But some of you are speculating that the HD might be the problem anyway.

IM me if you would really want it.  I'm waiting till the crowds die down and I'll hit Super Walmart at around midnight for the new one.

ETA:  Dude, I forgot to say "It's a Dell"

Seriously, if anyone can use it please IM me and we maybe can work something out.  
Link Posted: 12/30/2006 5:33:37 PM EDT
[#32]
WAIT WAIT WAIT!

First try a few more things.

1. Open the case and CLEAN THE INSIDE! Computer cases are like little "shop vacs" in that they suck up a lot of dirt and dust! Clean it out really well. Then...

2. Remove and reset all the PCI cards (network cards, sound cards (possible) video cards (PCI or AGP slot) maybe a fire wire card, possible the modem are all used in PCI slots. Heat and time cause them to pop loose and cause BSOD.

3. Check all the cables going to the power supply and to the hard drives and any CD/DVD drives etc.

4. Check all the connectors on the outside of the computer like video cables, USB devices (printers/scanners/web cams etc). Unhook all the USB devices and just have a moniter, mouse and keyboard hooked up when you try the last thing.

5. Boot up off the Windows CD again and try to reinstall. If you still get errors, let if cool down for a couple of hours then try again. If it still fails, try getting a new hard drive and reinstalling windows from your CD.


Link Posted: 12/30/2006 5:42:12 PM EDT
[#33]
Ok mandingo...I'll try again.  

I already took the old one down to the basement to make room for a new one upstairs.  I'll work on it there... standby.
Link Posted: 12/30/2006 5:44:36 PM EDT
[#34]
My Compaq lap top did the same thing.

It was 4 years old so I took it out, turned it on and proceded to destroy the blue screen of death.

Link Posted: 12/30/2006 6:06:15 PM EDT
[#35]
ok, damn, it's working.  I booted it from the Windows CD and trying to reinstal.  Now it's asking me about these 2 partitions that are there.  It wants to know if I want to delete them or what-have-you.

one of them is "FAT" the other is "C:NTFS"

What do I do next?   Somebody?
Link Posted: 12/30/2006 6:18:16 PM EDT
[#36]
Did you try to repair the NTFS partition before you reinstall, might save you from having to a complete reinstall?
Link Posted: 12/30/2006 6:19:07 PM EDT
[#37]
I have no idea what that even is!  I'm not too good with computers but I follow directions well!  HELP!
Link Posted: 12/30/2006 6:26:55 PM EDT
[#38]
Try this! The directions for the repair install are about 2/3 down on the page.

XP repair install
Link Posted: 12/30/2006 6:34:07 PM EDT
[#39]
Ok here's the deal.  It's telling me there are a bunch of files that will not copy, and it is hinting at the possibility that it might be the disk with Windows on it?  I find that very unlikely because the disk was brand new and I opened it tonight to try to fix the computer.

Does this mean the HD is shot?
Link Posted: 12/30/2006 6:38:59 PM EDT
[#40]
You mentioned that you had a DVD and CD drive for that unit, swap em and try it again.
Link Posted: 12/30/2006 6:53:04 PM EDT
[#41]

Quoted:
You mentioned that you had a DVD and CD drive for that unit, swap em and try it again.


Ok did that.

As hard as it is to believe, I'm starting to think something is wrong with the boot disk.  It says now "Windows cannot be started a file is missing windows root system 32" or something to that effect.

Maybe I'll try the disk that came with my other computer?
Link Posted: 12/30/2006 6:59:48 PM EDT
[#42]
Try running Memtest86 and make sure your RAM is ok.
Link Posted: 12/30/2006 7:00:11 PM EDT
[#43]
Other disk (from my newer computer) seems to be working...
Link Posted: 12/30/2006 7:04:22 PM EDT
[#44]

Quoted:
WAIT WAIT WAIT!
2. Remove and reset all the PCI cards (network cards, sound cards (possible) video cards (PCI or AGP slot) maybe a fire wire card, possible the modem are all used in PCI slots. Heat and time cause them to pop loose and cause BSOD.


Also switch them around! Like if you have a network card in slot one and a graphics card in slot two, put the graphics card in slot 3 and the network card in slot 4.

The BSoD said something about IRQ's which indicates a piece of hardware.
Link Posted: 12/30/2006 7:05:13 PM EDT
[#45]
NOPE.  Same shit.  Files that can't be copied.

SO.....

Is the hard drive done?  Will a new one work for sure?  And what do I need to know to buy one?  IDE?  Serial?  (don't even know what that stuff means)!  But I know I can put it in if I get the right one...I've put memory and DVD Burners in before.
Link Posted: 12/30/2006 7:06:46 PM EDT
[#46]
The factory Dell disk didn't work? Wasn't a burned one right? I've had the same problem with burned install Discs.
Missing files etc.  Which one are you using now? Still Dell but different model? Weird!

List the specs on the computer that needs a HD, model etc.
Link Posted: 12/30/2006 7:10:15 PM EDT
[#47]

Quoted:
The factory Dell disk didn't work? Wasn't a burned one right? I've had the same problem with burned install Discs.
Missing files etc.  Which one are you using now? Still Dell but different model? Weird!

List the specs on the computer that needs a HD, model etc.


Yes, 2 Dell factory fresh disks (opened both of them tonight.)  Old, brokedown computer is a Dimension 4500.  The New one is an XPS400.

The busted one that (might?  Nobody said for sure yet) needs a hard drive specs are as follows:

Dell Dimension 4500, Pentium 4, 2.0Ghz, 1 MB Ram... what else would you need to know?
Link Posted: 12/30/2006 7:17:53 PM EDT
[#48]
What size HD do you want GB wise?

lol its 1 gb of ram, or maybe thats your problem.
Link Posted: 12/30/2006 7:20:41 PM EDT
[#49]
Honestly sounds like a bad harddrive with the files missing ect.

edit
I do the IT work on the Dells at work. Bad harddrives usually start with an ocasional blue screen and get them more as time goes on. Then nothing. Sometimes it is a couple of weeks other times it is only an hour or two.
Link Posted: 12/30/2006 7:22:15 PM EDT
[#50]

Quoted:
What size HD do you want GB wise?

lol its 1 gb of ram, or maybe thats your problem.


I don't care...the old one was only like 40 or 60 GB HD.  Anything bigger than that is more than adequate... I see 80's for like 50 bucks.

About the RAM.  Is 1GB too little?  My new computer only has 1 and it seems fine to me.  I don't game, I don't video edit, or anything fancy.  I do my taxes, surf the web, use MS Office, etc.
Arrow Left Previous Page
Page / 2
Close Join Our Mail List to Stay Up To Date! Win a FREE Membership!

Sign up for the ARFCOM weekly newsletter and be entered to win a free ARFCOM membership. One new winner* is announced every week!

You will receive an email every Friday morning featuring the latest chatter from the hottest topics, breaking news surrounding legislation, as well as exclusive deals only available to ARFCOM email subscribers.


By signing up you agree to our User Agreement. *Must have a registered ARFCOM account to win.
Top Top