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Posted: 9/19/2005 4:51:22 AM EDT
shipment was shipped 2nd Day Air Last wednesday...
wont be here til tomorrow..  |
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Posted: 9/19/2005 4:57:02 AM EDT
[#1]
And they wonder why so many people have written them off as a shipper.
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Posted: 9/19/2005 5:01:28 AM EDT
[#2]
I agree, I did not choose this carrier for this particular shipment, I have called back to customer service 3 times this morning asking them what they can do to rectify this and all they say is they can give a credit to my sender. Does it make it worse that it is a shipment of AR parts? And that I had saturday all set away to install them, didn't arrive then, and then I had today set away to install them and they are still not there 
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Posted: 9/19/2005 5:03:28 AM EDT
[#3]
Sounds like the same service that I got from Sears this weekend.
Later, Badredfish 
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Posted: 9/19/2005 5:08:41 AM EDT
[#4]
DHL is terrible but people continue to use them because they are cheap. I wouldn't recommend anyone to use their service and would request a different method of shipping from the seller in the future or I'd buy from someone else.
Yes, they are that bad..... |
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Posted: 9/19/2005 5:10:44 AM EDT
[#5]
I've 'heard' they are good for international letters, and thats about it, anything over a pound and the IQ drops.. |
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Posted: 9/19/2005 5:46:37 AM EDT
[#6]
Haven't used their international but I know that their domestic business sucks. I've both sent some packages and received some through them and so far they have a 50% correct and on time delivery rate. They fucked up the other 50% somehow. I refuse to use them now. |
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Posted: 9/19/2005 5:54:57 AM EDT
[#7]
They are great for shipments coming here.
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Posted: 9/19/2005 5:55:41 AM EDT
[#8]
Years ago, I used DHL exclusively for overseas shipping, because they had excellent local delivery contracts in Egypt, Phillippines, various Central American shitholes and other garden spots. Anymore, though, FedEx is generally quicker, cheaper and has much better tracking. I don't do much business overseas anymore, but if I did, I'd use FedEx.
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Posted: 9/19/2005 6:00:03 AM EDT
[#9]
That was also the stink of it, I asked them where my package was and all they could say was that it was in transit. Their tracking system couldn't even say 'where' it was in transit.
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Posted: 9/19/2005 6:04:00 AM EDT
[#10]
When I was working for a shipping software company back in the 90's, many of our customers use DHL only for international letters and non-dutiable goods. For dutiable goods, they often only used FedEx. No one used DHL for domestic parcels. The tightwads used Airborne (part of DHL now). UPS and the post office were #1 for domestic.
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Posted: 9/19/2005 6:20:02 AM EDT
[#11]
DHL = Dewy, Hewy & Lewy.
 
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Posted: 9/19/2005 6:39:17 AM EDT
[#12]
FWIW DHL is owned and operated by the German post office. They do real well overseas because they have an inside international track over FedEx and UPS.
They are cheap, but they really suck here in the states. Their overnight service is almost non-existant and they hire the lowest common denominator for drivers. I have seen several customers go to DHL and switch back after only a few weeks. |
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Posted: 9/19/2005 6:48:00 AM EDT
[#13]
Worst experience with a shipper, ever. I saw their new commercial last night touting their great customer service and began laughing out loud, really DHL, great customer service
 
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Posted: 9/20/2005 5:59:24 AM EDT
[#14]
the package yesterday was delayed and supposed to be delivered today.
AND as of NOW, DHL doesn't know where it is...$1500 package.. too furious... |
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Posted: 9/20/2005 6:08:44 AM EDT
[#15]
DHL the official shipper of ANUS Laptops!
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Posted: 9/20/2005 10:22:07 AM EDT
[#16]
Inside story, let me explain what is happening...
DHL merged with Airborne Express about a year and a half ago. Last weekend, DHL did the big consolidation of it'd CVG hub in Kentucky to the old Airborne ILN hub in Wilmington, Ohio. As they (ahem) we did this, they decided it would also be a good idea to change half the routing codes for domestic shipments. Big Fucking Mistake. Packages are being rerouted by hand at the main hub. Let me suffice to say that right now is not a good time to ship DHL. No idea when this clusterfuck will get straightened out, but when the system is working, it works. We deliver ground shipments from California to bumfuck Illinois next day, usually before 10:30. The missort rate is typically around .5%, but as I said, right now everything is FUBAR and will take at least a week or 2 to get straightened out. BTW, my crew are contractors. so aim your vitriol here www.dhl.com |
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Posted: 9/20/2005 10:22:51 AM EDT
[#17]
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Posted: 9/20/2005 10:26:29 AM EDT
[#18]
I've had nothing but good experiences with DHL shipping from Argentina to the US and viceversa. (knocking on wood)
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Posted: 9/20/2005 10:28:44 AM EDT
[#19]
Hey bud, I appreciate the honest info. I just got off the hone with DHl, by far the nicest girl I have talked to somewhat echoed what you had to say about combining sorting facilities, which makes sense but still is not acceptable for a 2day air shipment. She said she is pretty confident that its at the wilmington sort hub, but with all the freight coming and and other flights things are that backed up that things that should have been delivered the 9th are NOW just being delivered. Sounds like someone in the higher ranks of DHL didn't plan the logistics very well |
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Posted: 9/20/2005 10:33:38 AM EDT
[#20]
DHL: And you thought the USPS sucked.
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Posted: 9/20/2005 10:37:10 AM EDT
[#21]
Reat assured it is at the Wilming ton hub, and that is where the holdup is. When it gets to the inbound station, it gets delivered. Someone came into our station last nite PO'ed & looking for their computer. Most recent scan indicated it was at ILN (Wilmington). Hang in there, you'll get your stuff. But right now, air and groud shipments will be fucked up for a while. If the shippers are using the updated routing codes, stuff should go through OK. If not, well, pull up a chair, cause it could be awhile. |
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Posted: 9/20/2005 10:38:55 AM EDT
[#22]
Is that in CONUS? Or just shipments coming into the midwest/tri-state area? |
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Posted: 9/20/2005 10:40:38 AM EDT
[#23]
If I were you, I would expect free shipping. 2nd day air my black ass.
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Posted: 9/20/2005 10:43:47 AM EDT
[#24]
I get stuff sent to me in NY from CA every week for work via DHL. I am sure my Co. uses them because they are cheap. I think an overnight by noon is like $5.00. Believe it or not they get here before the time FedEx used to. When I send stuff back to CA it gets their on time. Might be because its going from NYC Metro Area to Palo Alto. Maybe outside of major urban areas they get suck. If I remember correctly I think they use independent contractors in the smaller markets. That may explain things. Could be the guys that had too many DUIs to get a job at UPS or FedEx.
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Posted: 9/20/2005 10:50:31 AM EDT
[#25]
UPS is teh suck FEDEX is teh suck USPS is teh suck DHL is the only company we use for overnight, and some ground shipping of packages. UPS, our account number was stolen and charged well over $5000 in shipping charges. UPS told us tough cookies, pay the bill. Several attorney's calls later they finally dropped the charges. FedEX stole several thousand dollars in COD monies and wouldn't pay up. We had to sue them to get them to release the money. FedEX contended it wasn't their problem after the packages were dropped off and they picked up the check. USPS is just too damn expensive to send anything heavy or bulky through. DHL is on time, distribution center is next door, and we get stuff in and out in a matter of hours. |
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Posted: 9/20/2005 11:31:32 AM EDT
[#27]
WOW. Straight up lost? Thats not making me feel warm anymore |
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Posted: 9/20/2005 11:43:14 AM EDT
[#28]
I used to work for DHL. I rather enjoyed this thread
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Posted: 9/20/2005 11:46:30 AM EDT
[#29]
I hope your just enjoying the DHL bashing and not enjoying me not knowing where my $1500+ package is... |
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Posted: 9/20/2005 11:49:56 AM EDT
[#30]
Same crap happened to me with an order of crickets for my Bearded Dragons. They were shipped from LA on Mon 12 Sept SUPPOSED to be overnight, I get them that Fri, 16th in the afternoon!!!!!!
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Posted: 9/20/2005 11:50:46 AM EDT
[#31]
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Posted: 9/20/2005 11:56:44 AM EDT
[#32]
Those crickets must have smelled ripe! Especially in LA.
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Posted: 9/20/2005 11:58:54 AM EDT
[#33]
Because the last I checked, they do not allow ANY firearm shipments. That's enough to not get any business from me, however one of the guys shipping me something sent it by this freaky DHL shipment method with is teh uuber suxx0rz - DHL slowly delivers it from the shipper to the local post office, then the post office has an extra 1 - 2 days to deliver it to my door. Freaking stupid (and I'm STILL waiting for the package!) One thing I love about their tracking - they are never late. Or rather, they don't ever give an EAT, so how could they ever possibly be late? |
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Posted: 9/20/2005 12:02:00 PM EDT
[#34]
Out of an order of 250 about 80+ were dead. |
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Posted: 9/20/2005 12:11:06 PM EDT
[#35]
We are contract pilots for UPS and DHL.............say what you want about UPS, but they are head and shoulders above DHL.
JAHFP (just a humble freight pilot) vmax84 |
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Posted: 9/20/2005 12:16:14 PM EDT
[#36]
I've never had a problem with Fed-Ex, but that's just me. And b/c I use my corporate account even for my personal shipping (which I pay for, not the company), I get incredible rates (like overnight letters across the US for $6). I'd use them even if I had to pay more money though.
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Posted: 9/20/2005 12:21:19 PM EDT
[#37]
DHL= Delivery Hours Late!!! Worked on the ramp at CVG for 2 years. Most dreaded sound,the yell,"THE LA DC-8s DOWN! THE TWO 727s WONT BE HERE UNTIL 0500" SHIT!!!!! And with a reduced crew too to unld/reld,DAMN!!!!
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Posted: 9/20/2005 12:32:04 PM EDT
[#38]
DHLs sure gonna do a number on CVG,if Delta goes belly up or shuts the hub down(like they did at DFW) that airport's gonna be a ghostown.
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Posted: 9/20/2005 2:52:21 PM EDT
[#39]
Just imagine if you sent it ground? When would it arrive then? WOW! I used to joke that they had gliders instead of actual planes because anytime we had weather besides clear-no wind, they would be days late. We used them for payroll. Active check payroll. There was lots of talk about lynchings by co-workers..... |
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Posted: 9/20/2005 2:52:28 PM EDT
[#40]
That would be DHL@home, don't even get me started on that shit....  chromeluv, as for AR parts, it makes no difference. As long as it doesn't say 'machine guns" real big on the pkg, no one will even notice. FWIW, a local car dealer sends disassembled shotguns with us all the time. |
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Posted: 9/20/2005 7:42:42 PM EDT
[#41]
Well its not lost, which is the main worry gone. But its not even in my state as of 9pm tonight, it hasn't even it the clusterfuck in Ohio yet
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Posted: 9/20/2005 7:45:02 PM EDT
[#42]
Im glad I dont have to ship anything big. I love the USPS $7.77 flat rate box. Holds all I need for now anyway, and you can cram ANYTHING in there. The post office guy said he had one that was something like 45lbs and all it was was $7.77 (yes I trust him since I know him)
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Posted: 9/20/2005 10:27:49 PM EDT
[#43]
Guys, words cannot begin to describe the goatfuck thats going on right now with DHL. Imagine FedEx or UPS moving their hubs from Memphis and Louisville. The logistics involved are stagering. This is whats happening with DHL right now. Some people screwed the pooch and said that they were ready for the move and weren't. On top of that you have some very disgruntled ABX employees loading and sorting their competitors aircraft. Some heads have already rolled because of this mistake. It's gonna be a little while before it's cleared up but cleared up it will be. <-- works for Astar, a contractor for DHL. |
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