One of our company's employees just came back to tell me that he took a call from a customer who was "extreemly upset" over recieving one of our catalogs in the mail. The reason why this upset them?

Because this person is a self described "tree hugger" and they find it very offensive that we use so much paper in our catalog and kill so many trees to send these out.

I told the employee he should tell them to do the earth a favor and stop breathing to help reduce the amount of carbon dioxide they are putting into the air.

Send them an apology in the form of another catalog.

Quoted: Send them an apology in the form of another catalog.

Perfect!

Quoted:

Jackass!

Post the customers address.  I will send them a very lengthy letter of appology.    In triplicate.  Twice.   Sent person to person, signature required.  I want to be sure there is a paper trail, so I know they got it.