I've always heard Clark Howard talk about "Customer-No-Service"...
I have a lot of music purchaced on ITunes and recently, I can't burn any of it because I keep getting an error saying, "Disc Burner Software Not Found"...
That's BULLSHIT!
Every single one of my drivers is up to date and I'm running a
GOOD gaming PC with dual DVD burners among other things.
DRU-800A
DW-Q28A
Since a few weeks ago, neither of them will burn with ITunes.
They'll work with everything else!
I paid good money to get all of these songs but, now they're useless because I can't play them anywhere else due to ITunes not being compatible with
ANYTHING else!
They go to great lengths to
HIDE their customer service numbers and even after I find them, I end up getting this:
1-800-676-2775. Choose menu option 1 for English, then menu option 2, and then menu option 1, and then menu option 3.
But wait! Here's what I got after I'd done all that:
If you're calling about a question relating to an iTunes music store purchase or gift certificate, please visit us on the Web at www.apple.com/support/iTunes and select the iTunes music store customer service link.
(Click! Dial tone.)
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The fucking website
DOES NOT HELP MY PROBLEM!
I'm not good at going ballistic over the phone and demanding service!
Does anyone know what number I can call to get proper service and, can help me fix my problem?
As soon as I get this problem fixed, I'm dropping ITunes but - that still does not help the money I have tied up in the music I bought from them...
Here's something I tracked down on Google...
Two years ago, my sister Patsy e-mailed me in distress because she couldn't locate a customer service number for Amazon.com. With a little sleuthing, I was able to discover that the number is 1-800-201-7575. To this day, publishing Amazon.com's customer service number (not once, but twice; I'll probably do it again when the Christmas shopping season rolls around) is my most profound contribution to the commonweal. When I die, I expect my tombstone to read: "He published Amazon's customer service number. Those bastards tried to keep it a secret, but he found it, bless him, and he splashed it all over the Web."
Patsy e-mailed me again today, in distress once again because she'd been charged $3.96 for four songs she'd never purchased on iTunes. Once again, she could find no customer service number. Once again, I found it for her. This one was a lot easier to find—so much so that I wondered why Patsy couldn't track it down herself via Google. The number was:
1-800-676-2775. Choose menu option 1 for English, then menu option 2, and then menu option 1, and then menu option 3.
But wait! Here's what I got after I'd done all that:
If you're calling about a question relating to an iTunes music store purchase or gift certificate, please visit us on the Web at www.apple.com/support/iTunes and select the iTunes music store customer service link.
(Click! Dial tone.)
A classic bait-and-switch.
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