Short version of a very frustrating story.
Home Warranty of America(provided with purchase of my house)
A/C broke(in August) on a Friday, filed claim, tech arrived Monday(paid $75 deductible)
Said Compressor was shot, and they’ll begin the process for HWA to purchase a new one for us.
Took HWA 5 business days to order the replacement.
Tech arrived 2 weeks after it first broke, with the new replacement.
They waited 2 weeks for my “special” compressor, which was the wrong one. I had to explain to the A/C Tech that I had a 410 system, and not a R22 system.
If I hadn’t been watching the work, they would have installed it.
Another week later, they had the right one installed, and refunded my out of pocket, minus the Freon.
I must have chewed every single persons ass with HWA, half the time doing their job for them just to speed up the process.
I will not be renewing.
TDLR: Home warranty saved me $1,299 on a new A/C compressor, I only ended up having to pay for the Freon. BUT, my family and I went 3 summer weeks in LA without A/C