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Posted: 1/31/2011 12:15:25 PM EDT
I have a local Fun Store I've been calling to try to setup a ~$1500 purchase (item is rather uncommon, so will be withheld because this is teh interweb - but it's available elsewhere for transfers anyway).   I know that $1500 is not Big Money in the gun world, but I am ready to go with cash in hand and I'm pretty sure I am perceived this way, as I know exactly what I want and I am very specific in saying so.   My experience has been thus:



<Saturday, 12:30pm>  "Hi, I'd like to purchase _______.   I've purchased something similar through your store a few years ago, and I'd like to get a price quote and availability estimate."

"Uh...  to be honest, we're really busy right now and the person who deals with that is talking to someone.  Can you call us back - maybe closer to 5pm?"

"No problem - thanks for your time."



<Saturday, 4:30pm>   "Hi, I called earlier about purchasing ________.   I've used your store for a similar purchase in the past and would like to know approximately how much this will co-"

"I can't find out until Monday.   They're not open, so I can't call until then.   Give me a call back on Monday, okay?.   Thanks."

<"specialist" hangs up before I can say thank you>



<Monday, 4:00pm>     I call.   No answer.

<Monday, 4:10pm>     I call again - voicemail picks up:

"Hi, if you get this then we're with a customer or closed.   Our normal business hours are Tuesday through Friday, 10am-6pm.   Please call back again!"



I've had less than stellar customer service with this store in the past - but it's a small family business and the only other game in town is a big volume place with even worse service, and the classic 27 year old Xbox "Operators" behind the counter to boot!    I don't understand - is business just that good these days where all the old rules of...  I don't know...  asking my name, taking my number and giving me a call back instead of encouraging me to basically go somewhere else?

I am amused that the store manager (the Specialist) is apparently confused on what days they are open.  
Link Posted: 1/31/2011 12:17:46 PM EDT
[#1]
Quoted:
I am amused that the store manager (the Specialist) is apparently confused on what days they are open.  

Or was just blowing you off.....

Yeah, must be nice to be able to just blow off a sure sale like that.....
Link Posted: 1/31/2011 12:20:37 PM EDT
[#2]
They might have been employees trying to avoid work until quiting time and not the owner.

ETA - whenever I call someplace I try to have a specific contact to ask to speak to.  I hate cold calling anyplace and trying to explain what I'm trying to do to the first person who answers the phone.  You usually get the runaround that way.
Link Posted: 1/31/2011 12:21:59 PM EDT
[#3]
well I can tell you the gunsmithing has been crazy latley. Ive had to come back and work part time to keep the old man caught up.
Link Posted: 1/31/2011 12:22:49 PM EDT
[#4]
My FFL I have known for over 20 years is doing very well right now, just spent 10K plus modifying an street rod and buys tons of high priced model railroad gear. He has really been in clover since Obama has come into office. And this guy has the cheapest prices in the region so I would imagine the other locals are doing even better.

His worst issues aren't turning inventory but keeping inventory on hand.

He especially loves doing transfers where the guns in his own case are cheaper than the firearms coming in.
Link Posted: 1/31/2011 12:26:55 PM EDT
[#5]
Quoted:
well I can tell you the gunsmithing has been crazy latley. Ive had to come back and work part time to keep the old man caught up.


There is some truth in that! It's like waiting for a ATF tax stamp to get anything more complicated than a shotgun bead installed around here.

As to the OP's issue lots of shops don't like to quote prices over the phone.

Link Posted: 1/31/2011 12:48:01 PM EDT
[#6]
Sounds like just that shops problem. If I'm really busy, I'll at least get the name, number, and item the person on the phone is looking for, and will find the answer, and give them a call back when I'm done with who ever I was busy helping when you called.
Link Posted: 1/31/2011 2:06:31 PM EDT
[#7]
Quoted:
They might have been employees trying to avoid work until quiting time and not the owner.

ETA - whenever I call someplace I try to have a specific contact to ask to speak to.  I hate cold calling anyplace and trying to explain what I'm trying to do to the first person who answers the phone.  You usually get the runaround that way.



To clarify some - this is NFA related so my discussion above is with the "Top Dog" in the store.   Unfortunately the Top Dog has a grating, irritatingly confrontational personality that seems to be encouraged by others (see: nervous laughter by friends when Brutus jokes about 'running things one day' in the company of Ceasar).    The Top Dog is related to the owner, and thus is the de facto manager and decision maker while the Owner remains generally behind the scenes in the back.

It has been this way for a few years now...  and I really hate taking my business away from a family joint like that - but jesus the Top Dog is a major fucking prick.   I don't expect people to bow when I walk in the front door, but a little respect and common courtesy would go a LONG way.


Link Posted: 1/31/2011 2:14:09 PM EDT
[#8]
There are 3 gun shops I go to.  They are all 3 very professional, very courteous, and will help you get what it is you want, and if you have questions, they will take the time to find out what it is you're after/need.



I have seen them all deal with the XBox operator that come into the store, and they are always very kind and go out of their way to be nice.




The one thing that they have in common is that they ALL understand customer service, and if they cannot help you, or for some reason you give them cause NOT to help you, they are nothing but polite and courteous.




I do not understand why some gunshops (and there is one I will not frequent) are run by guys that are condescending jerks that seem to talk down to people.




The last time I went to a shop like that, i was looking for some 5.56 ammunition with 77 gr. SMK's in it, and was told not only did I not need it, that my rifle "couldn't handle it", despite the fact that this guy had no idea what I was shooting.




I feel your pain.  That being said, unless it's too inconvenient, I'd either go talk to the man face to face, OR I'd find another dealer.




CVN
Link Posted: 1/31/2011 2:18:00 PM EDT
[#9]



Quoted:


Sounds like just that shops problem. If I'm really busy, I'll at least get the name, number, and item the person on the phone is looking for, and will find the answer, and give them a call back when I'm done with who ever I was busy helping when you called.






 
Link Posted: 1/31/2011 2:19:15 PM EDT
[#10]
Quoted:
My FFL I have known for over 20 years is doing very well right now, just spent 10K plus modifying an street rod and buys tons of high priced model railroad gear. He has really been in clover since Obama has come into office. And this guy has the cheapest prices in the region so I would imagine the other locals are doing even better.

His worst issues aren't turning inventory but keeping inventory on hand.

He especially loves doing transfers where the guns in his own case are cheaper than the firearms coming in.


I build street rods.  $10K will get you a nice bicycle and a watch.
Link Posted: 1/31/2011 2:21:00 PM EDT
[#11]
Well I think they are doing pretty good. I talked to a mid sized dealer at a recent show and he said they have sold over 21k firearms since 2010 elections. This dealer is a pretty upscale one, so I just gotta believe the bigger ones are doing rather well.
Link Posted: 1/31/2011 2:30:03 PM EDT
[#12]
Quoted:
Quoted:
My FFL I have known for over 20 years is doing very well right now, just spent 10K plus modifying an street rod and buys tons of high priced model railroad gear. He has really been in clover since Obama has come into office. And this guy has the cheapest prices in the region so I would imagine the other locals are doing even better.

His worst issues aren't turning inventory but keeping inventory on hand.

He especially loves doing transfers where the guns in his own case are cheaper than the firearms coming in.


I build street rods.  $10K will get you a nice bicycle and a watch.
You might not be able to buy/build a car for 10 grand, but you can make some nice modifications to it

Link Posted: 1/31/2011 2:31:52 PM EDT
[#13]
Not many people in the gun world who own/work in shops have what you might call, "the social skills."
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