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9/22/2017 12:11:25 AM
Posted: 11/17/2003 12:22:19 PM EDT
Link Posted: 11/17/2003 12:28:52 PM EDT
It recently took me 6 months to get an M4 upper after ordering it through a gun shop I had credit with...

Link Posted: 11/17/2003 12:31:58 PM EDT

I am three months behind scedule on building my second AR15.

The RRA has been on the two weeks cycle from my dealer for three months.

I am patient though, as I know they make a great product. Well, actually I got jumpy and placed a MAC-11 clone on lawaway to compensate for the long wait on the lower.

I just got the call, its comming tomorrow! Doh!
Oh well, 2 guns are better than 1.
Link Posted: 11/17/2003 12:32:21 PM EDT
Link Posted: 11/17/2003 12:33:46 PM EDT
I too had a round with them, over the repair of an upper of mine.

They are not the only AR Company I have had poor service from.

Link Posted: 11/17/2003 12:34:08 PM EDT
Check your e-mail
Link Posted: 11/17/2003 12:43:19 PM EDT
Link Posted: 11/17/2003 12:49:53 PM EDT

Originally Posted By SteyrAUG:
I'm only out $12 now. Coulda been worse.

So much for your margin, huh?
Link Posted: 11/17/2003 12:50:44 PM EDT
[Last Edit: 11/17/2003 12:51:03 PM EDT by M4_Aiming_at_U]
Thats the sad thing about it. Service like this forces the customer to buy from another company selling RRA parts/rifles instead of going to RRA directly. Unless its something only the RRA plant has.

Customer service even for the good guys is not what it used to be
Link Posted: 11/17/2003 1:02:24 PM EDT
Couldn't you have just switched out the Hogue for an A2, ship the rifle, and sell the Hogue on the EE ? A little more work, but a little more profit.
Link Posted: 11/17/2003 1:04:26 PM EDT
Link Posted: 11/17/2003 1:06:01 PM EDT
Link Posted: 11/17/2003 1:13:17 PM EDT

Originally Posted By SteyrAUG:
Sad cause they are really great rifles.


And I can't order from the RRA "parts guys" because they charge me the same price you guys pay. Who in their right mind is gonna pay more?

Time to switch to DPMS. They only mess up the order 1/3 of the time. But, hey they have the best prices on parts for dealers.
Link Posted: 11/17/2003 1:15:57 PM EDT
Link Posted: 11/17/2003 1:17:28 PM EDT
Similar experiences here. I wish I had the time to dig up all the part supplier information that RRA, & others use. I'd start my own AR company and run it the right friggin way.
Link Posted: 11/17/2003 1:18:20 PM EDT
Link Posted: 11/17/2003 1:20:39 PM EDT
[Last Edit: 11/17/2003 1:21:21 PM EDT by SteyrAUG]
Link Posted: 11/17/2003 1:22:53 PM EDT
I went one round with them on my 9mm Ar.
Thats the last time I have and the last time I will.
There are other AR's out there to buy.
Link Posted: 11/17/2003 1:26:34 PM EDT
Link Posted: 11/17/2003 2:14:53 PM EDT
I once ordered an upper from Bushmaster. No big deal, just a Dissy upper in pre-ban configuration, with a few add-ons. It took them almost 10 months to get it to me. I ordered it in July, and didn't get it until the following April. I kept getting..."It'll be ready in the next two weeks." routine. Well, I'd had enough of it, and I had called them one particular day to cancel the order, and have my CC refunded. Well, nobody bothered to answer the phone that day. Magically, the thing turned up on doorstep two days later.
Link Posted: 11/17/2003 2:21:38 PM EDT

Originally Posted By SteyrAUG:

Originally Posted By notack:
Couldn't you have just switched out the Hogue for an A2, ship the rifle, and sell the Hogue on the EE ? A little more work, but a little more profit.

Yes, If I happened to have a A2.

I seem to have everything except what I need at the moment.

Can't you take one off YOUR guns? Just a thought...
Link Posted: 11/17/2003 2:22:54 PM EDT
I have a worse story about Olympic Arms and an AR repair. I don't have time to list the details, but suffice it to say "They SUCK".
Link Posted: 11/17/2003 3:19:14 PM EDT
Link Posted: 11/17/2003 3:51:41 PM EDT
Trying to get my RRA through the dealer was a hassle as well. Total time, start to finish: 3 months for a 20 inch HBAR A2. Nothing special. The string of delays was so long that I started to feel sorry for the poor gun shop guy that I was calling every week or so to get an update.
RRA: Great quality. Horrific delays.
Link Posted: 11/17/2003 4:03:00 PM EDT
I have a JAC AK47 conversion kit (22LR in a 7.62x39 AK) that has been 'in for service' for 2mos now...

It had a nasty habit of slamfiring on me, and not wanting to be in posession of an unregistered MG (esentially what this was, since it would 'stick' and fire off the rest of the mag every so often...) I sent it back for warranty service...

He still has it...
Link Posted: 11/17/2003 4:10:30 PM EDT
Establishing an inventory might prevent such problems.
Link Posted: 11/17/2003 4:20:33 PM EDT
This is why I prefer to buy stuff aat Gunshows, even if I have to pay a little more for the item. I know its there and there is never any shipping cost.

And whats really odd is the major makers always seem to have stuff in stock for Gunshows.

Link Posted: 11/17/2003 4:30:07 PM EDT
Don't do business with them anymore and maybe they will learn.

Steyr, I've experienced similar from a dealer, only in the sense that I was the actual customer.

There are two FFLs in my town. One charges more but the service is great. The other is just the opposite. In 2002 I bought a handgun from the one with cheaper prices. I paid cash up front and went to pick it up after the three-day waiting period. When I got there the salesman hadn't called in my background check, so I had to wait another three days. No big deal, everyone makes a mistake.

Exactly one year later I ordered the same model handgun from them (gave the old model to my dad). I paid up front and told him I would be back in one week; we agreed on the date. I expressly stated that I would be leaving on that day for a training seminar in Missouri and needed the gun for it. He said it would arrive in plenty of time for my trip. I showed up on the date and the same salesman said "the gun arrived two days ago but I forgot to call in the background check, so you'll have to wait three days." I told him I wanted a refund, got my money back and flew to Missouri without the gun. I've never gone back to his store since.
Link Posted: 11/17/2003 4:35:29 PM EDT
I can tell you from personal experience that even stocking dealers have the same issues.

We were ordering as many as 35+ at a time, and they could all be ordered with the same exact features, and they would mess up all of them. And it was typical for 6-8+ weeks for delivery, and 2-3 months for some.

That said, they do make a great product, and I cannot remember sending one back because it didn't work, or a failure of any kind.

Link Posted: 11/17/2003 4:41:51 PM EDT
Next time, try Bushmaster just to see what happens.

I'll bet you a dozen donuts that you'll get the sort of service you WANT and EXPECT from them.

No company is perfect, but Bushmaster seems to screw up less often than most of their competitors. You'll get your rifles on time and as ordered.

Link Posted: 11/17/2003 4:42:21 PM EDT
I have wanted one of their 1911s for years. Evidently the wait, until recently, for one of their 1911s was up to 2 years. I assumed that they were concentrating on the more lucrative AR market, but I guess I was wrong.
Since I have never heard a bad thing about anything to do with their 1911s (other than the wait time which is now rumored to be down to 6-8 months) I am guessing they must have two seperate divisions. Can you imagine ordering a $1500+ 1911 and waiting a year only to receive it with the wrong features?
Link Posted: 11/17/2003 4:48:50 PM EDT
Link Posted: 11/17/2003 5:09:18 PM EDT
Link Posted: 11/17/2003 5:18:24 PM EDT
I was going to suggest Olympic Arms, I have gotten good service and high quality products from them for years. The last upper I ordered did take a total of two months to get right.
One month after order it arrived with no flash hider and no bayonet lug. I sent it back they paid shipping and I got it a month later. It took a while but I am very happy. All my other experiences with that company have been fantastic! I see Q3131 had a problem with them, but I think they are worth a try and make a great product.
Link Posted: 11/17/2003 5:47:51 PM EDT
Best way to deal with RRA is to avoid Nancy. I just ordered a custom config rifle and they passed my onto Steve since I was ordering a non std. catalog rifle. He gave me a price and I ordered, I like the fact that with RRA will let me pull or add any part and they build up the rifle as I ask for it rather than getting off the shelf stock. Of course someone dealing in more than 1nsies and 2sies might like faster order shipping rather than each being a custom build. They no longer charge a fee for taking credit card orders and they hit the card once the item ships.

Order and wait, don't call and check is the best way with thier company. Avoid Nancy at all cost. I think she uses post it notes as compared to a computer ordering system.
Link Posted: 11/17/2003 7:27:02 PM EDT
Building up a stock is a good way to go broke. I'm learning that now. I do some nice work, looking for the right amount of whatever to get to keep the customers happy. Then someone comes along wanting me to order the exact same thing I have in stock, if I refuse I lose the customer, if I do it I lose my profit. Sorry guys, making $10 on a transfer is not going to keep me afloat. Ordering as you go works well, no overhead, no storage problems.

Bushmaster is better for service, but as said their "toys" are few and far between. I have not actually ordered anything from RRA but I will be in the next few weeks, right after the damn lowers I ordered from JoeKen come in, I've been waiting for them for well over a month.

Complain about FFLs all you want, we're the ones feeding your black rifle addiction at little or no profit.
Link Posted: 11/17/2003 7:39:36 PM EDT

Originally Posted By AZ-K9:
Establishing an inventory might prevent such problems.


Link Posted: 11/17/2003 7:59:13 PM EDT
IM me your address and I'll send you one free,I took mine off my bushy I like the trap door ones better!

Plus that ridge in the middle just doesn't fit my hands!

Link Posted: 11/17/2003 8:21:32 PM EDT
Link Posted: 11/17/2003 8:39:22 PM EDT
I feel your pain. Vendors who don't do what they are supposed to do are making me old before my time. Ride 'em, and ride 'em hard.
Link Posted: 11/18/2003 8:15:29 AM EDT
I love my RRA rifle but these guys really do need to take some time to work on their customer service and business practices skills.
Link Posted: 11/18/2003 8:36:02 AM EDT
link forwarded to RRA
Link Posted: 11/18/2003 1:19:24 PM EDT
I hate dealing with these dealer's/mfg that dont give a shit about customer service.....including the local gun shops...
I would say get in touch with some of the parts vendors.....Tommy at GPSS,Pete at LT,or Tony at Del-ton...all are east coast.....when you need parts get em quick....I talked one of the local dealers into stocking lower's....then just getting on the horn and ordering the upper that he needs....that way he doesen,t have to stock a2/a3......20's and 16,s...JMO
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