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Durkin Tactical Franklin Armory
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Posted: 1/26/2009 8:55:22 AM EDT
So my Frankford Arsenal tumbler died for a second time in less than a year about Thanksgiving. So I email them for the warranty info and they give me the address. The chick also says they've got a known issue with motors burning-up that they're trying to solve. Fair enough. So I send it back on December 3rd. Haven't heard from them since. No tumbler has arrived. I tried to contact her and she hasn't returned emails. I finally got tired of waiting and went and bought a Lyman 1200 tumbler last weekend. Love it so far! Guess I got what I paid for with the Frankford Arsenal.


***UPDATE***

I was just going to send them another email and decided to have someone see if our Barracuda spam firewall had held-up their responses to the emails I sent. It had. They said they would be sending me a new one when they had more in-stock. Their tumbler motor may not be top notch, but it seems that their customer service is!
Link Posted: 1/26/2009 9:34:56 AM EDT
[#1]
Frankford Arsenal= Midway USA's manufacturing wing,run as a seperate family business. Try calling Midway about it.
Link Posted: 1/26/2009 9:55:09 AM EDT
[#2]
Quoted:
Frankford Arsenal= Midway USA's manufacturing wing,run as a seperate family business. Try calling Midway about it.


Wow... that's news to me! I've been a faithful Midway customer for years. Will definitely give them a call. Thanks!

Link Posted: 1/26/2009 10:06:21 AM EDT
[#3]
Link Posted: 1/26/2009 10:12:35 AM EDT
[#4]
Wow I burned up a couple as well, I returned them to midway and got a replacement.
Link Posted: 1/26/2009 10:16:24 AM EDT
[#5]
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