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Posted: 6/11/2002 4:06:53 AM EDT
I am working on a possible response to CruiseAmerica's form letter regarding CavArms.

Dear Victoria A. Valencia,

I have taken the personal effort to bring to your attention serious deficits in your company's customer service. Therefore, I am disappointed to receive such a curt form letter. Am I to conclude my opinion and business are of small concern?

As brief as your reply was it contained a glaring error. This error may manifest the low priority you seem to place on this issue. Your customer's name was Cavalry Arms. Whereas Calvary is a place known in Hebrew as Golgotha.

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