FedEx and their wonderful people lost two Remington 540XR target rifles somewhere in Houston Texas. They were shipped to me to handle a transfer for a friend that bought them off of Gun Broker. They were slightly damaged in transit so FedEx picked them up to inspect them. They were supposed to return them to me and handle the damage claim at my end, but the person running the hub here in Montana apparently doesn't understand simple English and sent them back to Houston. I called the FedEx tracing dept. to have the shipment stopped and they delivered it anyway. I called them the morning I saw the tracking number had been scanned for delivery and they said they were unable to contact the Houston hub because the power was down and they were loading trucks in the dark. I asked how they were able to scan it on the loading dock if they had no power and their customer service rep told me the scanners were battery operated. I asked him what battery operated device FedEx had that was connected to their website which allowed me to see that it had been scanned that morning and his reply was something along the lines of "Duh, good question." They scanned the package onto the delivery truck three days in a row, because they apparently didn't get it delivered and everyday i called and asked why they hadn't stopped the shipment. After literally a dozen phone calls one of the management people at FedEx finally told me they delivered them to the wrong address. They have been back to the wrong address (only two houses away from the person that shipped them) and they deny knowing anything about any guns. The electronic record on FedEx's website says they were delivered to the shippers address but no signature was recorded. I have now made well over a dozen phone calls, have been told 5 different times someone would call me back and only one person has called back. Unfortunatelty that was after the guns were lost, but in her defense she has done everything she can to find out what happened and she has called me several additonal times to see if anything has turned up. The kicker is, Friday I got a letter from FedEx saying they were denying the damage claim because the rifles weren't properly packaged. I called them back to file a loss claim, and of course no one has called me back.
If you are ever at a gun show or pawn shop in Houston and see them please call the Great Falls PD Sgt. Cameron (406)771-1180. The serial numbers are 1238491 & 1238691.
Thanks, Steve "Buster" Baumbach