Kendra and Chris have given me some of the best customer service I've ever experienced. I just went to their website and found this:
--------------------------------------------
Eagle Firearms will be closed for our annual shutdown
from Thursday, 9/30 thru Sunday, 10/10.
FREE UPS Ground shipping on all U.S. orders placed during this time.
All internet orders for our U.S. customers placed from 9/30-10/10 will be shipped FREE via UPS ground. This includes orders for items that are currently out of stock, which will be shipped when product becomes available. International orders will receive an $8 credit toward their shipping cost.
Eagle Firearms will be closed for our annual shutdown from Thursday, 9/30 thru Sunday, 10/10. Internet orders placed during this time will be processed starting Monday, 10/11. We expect to have all orders shipped by Wednesday, 10/13.
All pending orders with payment and/or FFL copy on file by Wednesday, 9/29 will be shipped out by Thursday, 9/30. If we receive your payment and/or FFL copy after Wednesday, 9/29, your order will not be shipped until Monday, 10/11. If this delay is not acceptable and you need to cancel your order, please let us know ASAP.
During this shutdown, we will have limited staff on hand and they will be concentrating on planned upgrades. We will not be able to answer phones/emails.
Upgrades we will making during this time are to include additional telephone lines, adding additional items to our shopping cart, updates to our "FFL on file" list to include expiration date as well as many other small changes that will allow us to provide our customers with even better service.
--------------------------------------------
Sounds like they will be making some improvements due to company growth.