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Posted: 12/14/2013 3:45:17 PM EST
[Last Edit: 12/14/2013 4:06:05 PM EST by ltcdwb]
We own a gun shop in a small town here in central Texas. We carry a wide variety of firearms, ammunition, reloading supplies, hunter's gear and tactical gear. We have run our store front about four years now. We aren't getting rich, but the shop pays its own way and we have been rolling everything back into the shop adding inventory. We make a real effort to ensure our customers understand what they are buying and try to fit the product to their intended purpose. Our town is small, population around 1400.

One customer came in this afternoon and attempted to return a Surefire 500 Lumen Fury flashlight. He stated it didn't focus the light beam and would not work for him. The flashlight worked as designed with no defect. The package was destroyed. Our employee tried to explain we would not be able to sell the flashlight since the packaging was destroyed.

He began talking extremely loud saying things like, "This is a small town and it will cost you more than the price of the flashlight if you don't give me a refund."

I stepped over to try and resolve the problem. I told the customer we had a return policy that called for a 20% restocking fee and that was to allow us to discount the product and be able to sell it. He told me he would keep the flashlight and that this is a really small town and it would cost me more than 20% in the long run.

At that point I was close enough to smell the alcohol on his breath. I suggested he return on our next business day and we would see how we could work things out. He became rally belligerent and repeated," I have had my say and you will see, this is a small town."

Ok he got under my skin at that point and I repeated myself that he should come back another time. He asked why and I told him it would be easier for him to understand when he wasn't drinking. He called me an ass and left. I am pissed.

Bottom line, don't try to return products when you have been drinking.

Ok rant over.
Link Posted: 12/14/2013 3:47:55 PM EST

Other people in the town probably think he's a drunk asshole too.
Link Posted: 12/14/2013 3:48:32 PM EST
Pics of wife?
Link Posted: 12/14/2013 3:49:40 PM EST


Holy Wall Of Text!!

Link Posted: 12/14/2013 3:49:52 PM EST
Wonder if he was carrying too. If so, that could have went really bad for him if you had called the cops
Link Posted: 12/14/2013 3:49:53 PM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By Thoughtcrime:
Pics of wife?
View Quote


Not sure he has a wife.
Link Posted: 12/14/2013 3:50:08 PM EST
I agree with you about not returning products when drunk and that the original package should accompany the product. And you are right! However, so is he. In a small town like this a belligerent customer spewing lies or half truths about your shop could hurt your business. I hope it all works out well for you
Link Posted: 12/14/2013 3:50:16 PM EST
In for pics of building fire
Link Posted: 12/14/2013 3:51:25 PM EST
Sounds like you were dealing with a coworker if mine. He's a real dumb shit like that but we are in north east Texas.

If he returns it I will buy it at at discount though
Link Posted: 12/14/2013 3:51:32 PM EST
I'll give you ten bucks for the flashlight.
Link Posted: 12/14/2013 3:52:27 PM EST
"Enter" is your friend
Link Posted: 12/14/2013 3:53:49 PM EST
No easy way to deal with a drunk. Drunk women are worse.
Link Posted: 12/14/2013 3:54:00 PM EST
I'm not sure I'd allow someone who smells like alcohol to darken the door of my gunshop, if I owned one.
Link Posted: 12/14/2013 4:03:08 PM EST
Sounds like he needed more $$$ for booze and figured that flashlight was going to pay for the rest of his bender.
Link Posted: 12/14/2013 4:07:49 PM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By hauslp:

Other people in the town probably think he's a drunk asshole too.
View Quote


FPNI.

If its that small of a town, he probably already has a reputation...or will soon.
Link Posted: 12/14/2013 4:12:06 PM EST
Did he drive off? Would he have gotten a DWI if stopped?
Link Posted: 12/14/2013 4:13:09 PM EST
did he walk or drive home?
Link Posted: 12/14/2013 4:20:48 PM EST
TL;DR
Link Posted: 12/14/2013 4:24:05 PM EST
Should have given him a swift kick as he left.

Link Posted: 12/14/2013 4:27:24 PM EST
I prefer to return products the same way I purchase them, thank you very much.
Link Posted: 12/14/2013 5:00:04 PM EST
What part of Texas?
Link Posted: 12/14/2013 5:02:33 PM EST
drunk in a gun shop is a bad idea. you might just get your ass shot...
Link Posted: 12/14/2013 5:04:05 PM EST
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By ltcdwb:


Not sure he has a wife.
View Quote View All Quotes
View All Quotes
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By ltcdwb:
Originally Posted By Thoughtcrime:
Pics of wife?


Not sure he has a wife.



No Silly, your wife.
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