If the one you're dealing with is classicarms.org, then it is near Charlotte, NC. I've been in their store four times, and the phone rang non-stop. The poor woman taking orders was working very hard without any help. I don't think I could be a polite employee under those circumstances. About their inventory, they don't remove ammo they sell inside their store from their mail order system until the end of the day. The last time I went, it looked like they had about (wild guess) 20K of ammo upfront. So if they sold that, or if someone showed-up in the store that asked for something they had in the back, they could end-up short. I'm sure it's a great convenience for them to be able to share the inventory between the brick and mortar store and the mail order store, but problems like this can happen. Short of them being simply dishonest, that's my guess as to what could have happened.
My problem with them is that I drove a friend two hours (with traffic) each way to go to their store to buy an Egyptian AK, a Turk Mauser, and 1K of 7.62x39. Over the phone, they quoted $170 for the AK, $30 for the Mauser, and $70 for the ammo. The AK was new and the Mauser was in bad condition, except with a good bore. My friend filled-out the paperwork, and then when he went to pay, they wouldn't sell the ammo for $70. They wanted $125 for it. The guy behind the counter (Richard?) said that we got such a good deal on the two rifles, he couldn't give us the ammo for such a cheap price. So, my friend offered him $90 for the ammo (so he wouldn't have to go to the hassle of ordering it and waiting on it), and they still turned it down. So, when we got home, my friend called them on the phone and ordered the ammo for $70 + shipping. What a hassle.
After we got the AK home, we noticed that we couldn't insert a magazine. The AK was a MAADI-10, which uses only single stack magazines. The had crudely filed-out the bottom of the receiver. They didn't file-out the bottom receiver rail. I should have noticed this problem, but I was busy trying to choose between a dozen Mausers. So, I ended-up spending several hours filing hardened steel. I don't know if I'm more annoyed by the fact that they would try this in the first place, or by the fact that they didn't even test their work by trying to insert a mag after they finished! Apparently, I'm more tolerant of dishonesty than I am stupidity. After I finished, it works perfectly now, but I don't know if the rifle is legal according to 922(r). It contains no US made parts. It was imported as a single-stack with a thumbhole stock so that it wouldn't have to. Now that it will work with double-stack mags, it might be illegal.
I'd buy from them again, but only because there isn't anywhere else I know of within a two hour drive where I can look at a large selection of C&R guns. I'm was a little annoyed that they reneged on the ammo price. Also, I'd look over any rifle I was considering very carefully. BTW, here is another thread about them [url]www.ar15.com/forums/topic.html?id=40224[/url].z