Back in November I bought a Beretta 9000S. I really liked it, a small polymer 9mm with a cocked and locked capability and frame mounted safety. It shot really well and I started using it for my backup since it uses the same mags as my 92F. Almost weightless compared to the alloy framed Smith 5906 I was carrying before.
Fast forward to Quarterly Qualifications and I experienced three failures to extract out of 100 rounds with Gold Dots. (Our issued ammo) Upon dissasembly I couldn't find anything wrong, except for a suspicious spot in the chamber that didn't seem to be as polished as the rest. Since I've never had ANY Beretta malfunction not tied to faulty ammo, I shipped it back to Beretta. I was resigned to the usual 4-8 week wait and a couple of phone calls at least, possibly a bill in the bargain.
Mailed it off by UPS on the 16th. It showed back up at the house about 2 hours ago with a new barrel and extractor, no charge. They even test fired it.
Counting travel time they had that gun for about a 3 day turnaround
Definitely writing a "Thank You" note to these guys.