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9/19/2017 7:27:10 PM
Posted: 4/8/2006 7:38:54 AM EDT
Why is it that when I go to a customer's home they always have the same speech down?

"You know I cant believe that I paid $XXXX.XX for this appliance and it is the biggest piece of crap I own and if I knew I was gonna have this many problems I would have NEVER gotten rid of my old appliance. I should get compensated for this inconvenience!"

Doesn't matter the make or the model of the appliance... its the same story day in and day out.



I dont mean to sound cold here but why bitch to me? What did I do? It is the same gripe.

GRANTED some people have LEGITIMATE gripes but this seems to be the norm nowadays. Like a broken record.
Link Posted: 4/8/2006 7:44:20 AM EDT
You are probably hearing the same thing that they have been telling everyone else for days. It's their only common interest with you. Did you think they were going to talk about Aunt sallys gallbladder surgery?

Either that or they think you're the guy that owns the company that made the defective product.

Make up some cards that say. 'I'm deaf. Please write down everything you need to tell me'.
Link Posted: 4/8/2006 7:46:21 AM EDT
Simple solution ........

Charge extra to the customers who are a pain in the ass to deal with.

I know I would.
Link Posted: 4/8/2006 7:49:10 AM EDT

Originally Posted By Pangea:


Make up some cards that say. 'I'm deaf. Please write down everything you need to tell me'.



One problem though... the "In" thing nowadays around here is kids taking up sign language. I can see it now...

"Oh you're deaf?... hold on a sec... 'JUNIOR!!! COME DOWN HERE AND USE YOUR SIGN LANGUAGE TO TELL THE TECHNICIAN: "You know I cant believe that I paid $XXXX.XX for this appliance and it is the biggest piece of crap I own and if I knew I was gonna have this many problems I would have NEVER gotten rid of my old appliance. I should get compensated for this inconvenience!"
Link Posted: 4/8/2006 7:50:40 AM EDT

Originally Posted By StrkAliteN:
Simple solution ........

Charge extra to the customers who are a pain in the ass to deal with.

I know I would.



Yes... we have a "Bitch Charge" that I need to start charging these people. I havent charged that in ages ... guess I need to start again huh?
Link Posted: 4/8/2006 9:51:20 AM EDT

Originally Posted By DrFrige:

Originally Posted By Pangea:


Make up some cards that say. 'I'm deaf. Please write down everything you need to tell me'.



One problem though... the "In" thing nowadays around here is kids taking up sign language. I can see it now...

"Oh you're deaf?... hold on a sec... 'JUNIOR!!! COME DOWN HERE AND USE YOUR SIGN LANGUAGE TO TELL THE TECHNICIAN: "You know I cant believe that I paid $XXXX.XX for this appliance and it is the biggest piece of crap I own and if I knew I was gonna have this many problems I would have NEVER gotten rid of my old appliance. I should get compensated for this inconvenience!"



You're missing an opportunity here.

When the kid starts signing to you, start looking really pissed. When the parent can't figure out why you're pissed, write down on a piece of paper that junior is swearing at you in sign language and you don't like it one bit!
Link Posted: 4/8/2006 9:53:12 AM EDT
That's why I don't like people!
Link Posted: 4/8/2006 9:57:18 AM EDT
I have found that there is a good number of people who feel they HAVE to bitch in order to get something done. Instead of waiting for the right point to escalate to bitch mode, they come out guns blazing. Those are the customers I despise the most yet some how I manage to not reach across the counter and bitch slap them.
Link Posted: 4/8/2006 10:00:26 AM EDT

Originally Posted By DrFrige:

Originally Posted By StrkAliteN:
Simple solution ........

Charge extra to the customers who are a pain in the ass to deal with.

I know I would.



Yes... we have a "Bitch Charge" that I need to start charging these people. I havent charged that in ages ... guess I need to start again huh?




Might as well, I charge more if the lease I am on is muddy, compensation for a poor working environment
Link Posted: 4/8/2006 10:06:04 AM EDT
[Last Edit: 4/8/2006 10:07:06 AM EDT by fxntime]
They want you to feel sorry for their troubles and charge them less. However, if I have to hear them bitch for an hour they are not going to get a break on anything.

You're lucky, I have to listen to some morons bitch about the cost of heating his house when he has an 85 year old coal octopus furnace converted to fuel oil then converted to natural gas. When I tell him he can save multiple hundreds a month by buying a new efficient one they say it's to expensive. OK dumbass, keep spending $ 500 or $600 a month on gas alone, you'll save SO MUCH over 20 years..............Sigh. Whatever.

Just tell him "Jones" his neighbor pays more then he does without a problem and he tips well also.
Link Posted: 4/8/2006 10:28:36 AM EDT

Originally Posted By DrFrige:
Why is it that when I go to a customer's home they always have the same speech down?

"You know I cant believe that I paid $XXXX.XX for this appliance and it is the biggest piece of crap I own and if I knew I was gonna have this many problems I would have NEVER gotten rid of my old appliance. I should get compensated for this inconvenience!"

Doesn't matter the make or the model of the appliance... its the same story day in and day out.



I dont mean to sound cold here but why bitch to me? What did I do? It is the same gripe.

GRANTED some people have LEGITIMATE gripes but this seems to be the norm nowadays. Like a broken record.



The answer is very simple; people are stupid.


Link Posted: 4/8/2006 10:29:58 AM EDT
Tell them to kiss your ass
Link Posted: 4/8/2006 8:24:24 PM EDT

Originally Posted By 3rdStreet:
Tell them to kiss your ass



I Like you... You are gonna do very well here...
Link Posted: 4/8/2006 8:25:31 PM EDT
IBTOSP

In Before The Obligatory Spider Pictures
Link Posted: 4/8/2006 8:32:17 PM EDT
some ppl just bitch... its their way of dealing with stuff...

thats why i got out of retail computer repair... i got sick of customers comming back the next day yelling at me that they have spyware, viri, and other malware. then after being berated, i look up where their problems came from, and guess what... dirty nasty kinky animal porn or some other FUBAR porn... they tend to shut the fuck up when u tell them to stop looking at animal porn, loudly.
Link Posted: 4/8/2006 8:41:01 PM EDT
[Last Edit: 4/8/2006 8:41:33 PM EDT by sling_blade]


Just draw down on em.





­

<­BR>



Link Posted: 4/8/2006 8:44:26 PM EDT

Originally Posted By bastiat:

Originally Posted By DrFrige:

Originally Posted By Pangea:


Make up some cards that say. 'I'm deaf. Please write down everything you need to tell me'.



One problem though... the "In" thing nowadays around here is kids taking up sign language. I can see it now...

"Oh you're deaf?... hold on a sec... 'JUNIOR!!! COME DOWN HERE AND USE YOUR SIGN LANGUAGE TO TELL THE TECHNICIAN: "You know I cant believe that I paid $XXXX.XX for this appliance and it is the biggest piece of crap I own and if I knew I was gonna have this many problems I would have NEVER gotten rid of my old appliance. I should get compensated for this inconvenience!"



You're missing an opportunity here.

When the kid starts signing to you, start looking really pissed. When the parent can't figure out why you're pissed, write down on a piece of paper that junior is swearing at you in sign language and you don't like it one bit!



But mommy, I wasn't saying bad things to the nice man!
Link Posted: 4/8/2006 8:50:20 PM EDT
Chuckle and say "I cannot believe you bought this model either."

You might as well have fun with it...
Link Posted: 4/8/2006 9:00:01 PM EDT

Originally Posted By Burkey:

Originally Posted By bastiat:

Originally Posted By DrFrige:

Originally Posted By Pangea:


Make up some cards that say. 'I'm deaf. Please write down everything you need to tell me'.



One problem though... the "In" thing nowadays around here is kids taking up sign language. I can see it now...

"Oh you're deaf?... hold on a sec... 'JUNIOR!!! COME DOWN HERE AND USE YOUR SIGN LANGUAGE TO TELL THE TECHNICIAN: "You know I cant believe that I paid $XXXX.XX for this appliance and it is the biggest piece of crap I own and if I knew I was gonna have this many problems I would have NEVER gotten rid of my old appliance. I should get compensated for this inconvenience!"



You're missing an opportunity here.

When the kid starts signing to you, start looking really pissed. When the parent can't figure out why you're pissed, write down on a piece of paper that junior is swearing at you in sign language and you don't like it one bit!



But mommy, I wasn't saying bad things to the nice man!



No no when the kid signs to you start to look pissed and then with the appropriate speech impediment for a deaf person shoot him the finger and say "YEAH well _____ YOU! TOO" and storm out ! Problem solved.
Link Posted: 4/8/2006 9:05:55 PM EDT
It's the same in any repair business. I work on cars and hear it all the time. At one dealership I worked at we a had a really good service advisor (no, really). But when one of "those" people would come in he would hold up his hand in the "stop" sign, and tell them "We didn't build it, we didn't break it, we're just here to fix it."
Link Posted: 4/8/2006 9:39:03 PM EDT
why are people dumbasses because they bitch about an appliance that you are there to fix? and when did applaince repair become rocket science?

like someone else said, they are making conversation with you because the problem at hand is most likely the only thing you have in common. they're not bitching at you, they're just bitching---what are you expecting? "i paid $8500 for this sub zero and here it is only 6 months later and it doesn't work--oh well. fuck it, who wants pie?"
Link Posted: 4/9/2006 8:00:51 AM EDT

Originally Posted By NotoriousSEG:
why are people dumbasses because they bitch about an appliance that you are there to fix? and when did applaince repair become rocket science?

like someone else said, they are making conversation with you because the problem at hand is most likely the only thing you have in common. they're not bitching at you, they're just bitching---what are you expecting? "i paid $8500 for this sub zero and here it is only 6 months later and it doesn't work--oh well. fuck it, who wants pie?"



You havent worked on some of the new appliances I see as some of them are pretty darn complicated and a PITA to work on. The fun really starts when there are multiple problems or the customer "forgets" to tell you stuff that is really important [like a lightning strike] which can really help. Bitching will not get it fixed any faster.
Link Posted: 4/9/2006 8:26:12 AM EDT
Tell them this is why you cook over an open fire,use an ice box, hand wash your clothes and hang them to dry.
Link Posted: 4/9/2006 9:30:16 AM EDT

Originally Posted By NotoriousSEG:
why are people dumbasses because they bitch about an appliance that you are there to fix? and when did applaince repair become rocket science?

like someone else said, they are making conversation with you because the problem at hand is most likely the only thing you have in common. they're not bitching at you, they're just bitching---what are you expecting? "i paid $8500 for this sub zero and here it is only 6 months later and it doesn't work--oh well. fuck it, who wants pie?"



When they started putting control PC boards in appliances as insignificant as WARMING DRAWERS!! can you believe it?? Warmind drawers now have control boards in them... ice machines have computer boards in them... even simple GAS cooktops have a spark module (PC Board) that sense the flame...should the flame blow out by a breeze from an open window, the spark module kicks in and relights the flame for you.


THAT is when it became rocket science. One of the dishwashers I work on has NINE... yes NINE PC boards on it.

UGH.
Link Posted: 4/9/2006 10:14:41 AM EDT

Originally Posted By UH_SALT_RIFLE:
I have found that there is a good number of people who feel they HAVE to bitch in order to get something done. Instead of waiting for the right point to escalate to bitch mode, they come out guns blazing. Those are the customers I despise the most yet some how I manage to not reach across the counter and bitch slap them.



My dad fit that description to a "T" in the last 10-15 years of his life. He'd cop an attitude the instant something would go wrong. If it didn't get fixed on the first go-round, his next response would be to turn into a total ass, calling and firing off letters to the company CEO.

Used to embarrass the hell out of mom and I when he'd pull this shit in public.

I remember once that he ordered something through the mail that came in wrong/defective. Instead of using the published return policy he sent the item directly back to the head of the company and then started bitching when weeks went by with no action. I told him that by not at least attempting to follow procedure that he'd made himself out to be an asshole to anyone in that company and would probably get nowhere.

What's funny is that he was a 30 year Navy man, but simply couldn't/wouldn't understand procedures and "chain of command" in civilian life.
Link Posted: 4/9/2006 10:17:09 AM EDT

Originally Posted By DrFrige:
Why is it that when I go to a customer's home they always have the same speech down?

"You know I cant believe that I paid $XXXX.XX for this appliance and it is the biggest piece of crap I own and if I knew I was gonna have this many problems I would have NEVER gotten rid of my old appliance. I should get compensated for this inconvenience!"

Doesn't matter the make or the model of the appliance... its the same story day in and day out.



I dont mean to sound cold here but why bitch to me? What did I do? It is the same gripe.

GRANTED some people have LEGITIMATE gripes but this seems to be the norm nowadays. Like a broken record.



It's because when you do go to a customer's house, their stuff is broken, right? You don't make house calls for people that have no problems just to BS and say "Yep, everything's great!"

Same reason some cops think everybody is a bad guy, because that's all they deal with.
Link Posted: 4/9/2006 10:52:02 AM EDT
Add "psychotherapy" to your bill to the tune of about 200 bucks.
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