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Posted: 5/17/2012 6:53:00 PM EDT
I was wondering if someone could explain to me what I need to sign up for to get IOS updates for Cisco switches, and routers?

I assume I need to either pay for support, or pay for support per switch?

Link Posted: 5/17/2012 6:55:43 PM EDT
[Last Edit: 5/17/2012 6:56:08 PM EDT by DigDug]
Smartnet contract covering the device you need to update.  Cisco has gotten really picky about making sure equipment has coverage in place.  The web site now restricts what you can download and what you can't depending on the contracts associated with your account.

Depending on the device, the contracts can be fairly inexpensive though.
Link Posted: 5/17/2012 6:55:58 PM EDT
[Last Edit: 5/17/2012 6:56:22 PM EDT by learath]
Originally Posted By TigerHawk:
I was wondering if someone could explain to me what I need to sign up for to get IOS updates for Cisco switches, and routers?

I assume I need to either pay for support, or pay for support per switch?



Legally, you need to pay support per switch/router to get new IOS, and you need to pay for the image type you use.
In practice, I've never seen cisco check license vs what you download.

ETA: it appears I'm now wrong.  It's been a while.
Link Posted: 5/17/2012 6:58:42 PM EDT
Originally Posted By learath:
Originally Posted By TigerHawk:
I was wondering if someone could explain to me what I need to sign up for to get IOS updates for Cisco switches, and routers?

I assume I need to either pay for support, or pay for support per switch?



Legally, you need to pay support per switch/router to get new IOS, and you need to pay for the image type you use.
In practice, I've never seen cisco check license vs what you download.

ETA: it appears I'm now wrong.  It's been a while.


Haven't worked with IOS version 15, have you...  
Link Posted: 5/17/2012 6:59:44 PM EDT
[Last Edit: 5/17/2012 7:04:07 PM EDT by learath]
Originally Posted By DigDug:
Originally Posted By learath:
Originally Posted By TigerHawk:
I was wondering if someone could explain to me what I need to sign up for to get IOS updates for Cisco switches, and routers?

I assume I need to either pay for support, or pay for support per switch?



Legally, you need to pay support per switch/router to get new IOS, and you need to pay for the image type you use.
In practice, I've never seen cisco check license vs what you download.

ETA: it appears I'm now wrong.  It's been a while.


Haven't worked with IOS version 15, have you...  


12 is more my speed
ETA: Got any of the Nexus gear?  I'm on the unix team so I don't get to play with it :(
Link Posted: 5/17/2012 7:04:09 PM EDT
The older, more basic hardware is fairly easy to deal with. Some of the newer and more 'interesting' hardware had feature unlocks / IOS loads customized to your device. (as best I recall it from a few years ago)



What hardware and IOS versions do you have?
Link Posted: 5/17/2012 7:06:52 PM EDT
Originally Posted By learath:
Originally Posted By DigDug:
Originally Posted By learath:
Originally Posted By TigerHawk:
I was wondering if someone could explain to me what I need to sign up for to get IOS updates for Cisco switches, and routers?

I assume I need to either pay for support, or pay for support per switch?



Legally, you need to pay support per switch/router to get new IOS, and you need to pay for the image type you use.
In practice, I've never seen cisco check license vs what you download.

ETA: it appears I'm now wrong.  It's been a while.


Haven't worked with IOS version 15, have you...  


12 is more my speed
ETA: Got any of the Nexus gear?  I'm on the unix team so I don't get to play with it :(


I work for a reseller.  Yes, I have put in Nexus stuff really great but if you are using them for LAN and storage, get two of them for reduandancy.  The ASR stuff is really cool too.
Link Posted: 5/17/2012 7:18:15 PM EDT
[Last Edit: 5/17/2012 7:18:28 PM EDT by TigerHawk]
Thanks for the replies.

The hardware in question is:

WS-C3750G-12S-S
2960-24TC-L

What is the easiest way to enroll these in SMARTnet coverage if I wanted to go that route?

I will have to look up the Honeywell approved IOS revisions tomorrow to know what rev. I need.
Link Posted: 5/17/2012 7:39:06 PM EDT
[Last Edit: 5/17/2012 7:39:21 PM EDT by DigDug]
Originally Posted By TigerHawk:
Thanks for the replies.

The hardware in question is:

WS-C3750G-12S-S
2960-24TC-L

What is the easiest way to enroll these in SMARTnet coverage if I wanted to go that route?

I will have to look up the Honeywell approved IOS revisions tomorrow to know what rev. I need.


Go to the cisco web site and look for a local reseller.  They can quote out some smartnet contracts for you.

If you need to change feature sets for the devices, you will have to pay for them in addition to the smartnet.  EG:  Going from IP Base to IP Advanced Services...
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