Cabelas Rant Thread: No Warranty or Exchange on a lifetime guarantee item without receipt UPDATE PG2

[ARCHIVED THREAD] - Cabelas Rant Thread: No Warranty or Exchange on a lifetime guarantee item without receipt UPDATE PG2 (Page 1 of 2)

Posted: 10/25/2010 10:29:53 AM EDT

So I bought a Cabelas Alaskan Guide 4x16 scope a year or two ago to put on a rifle. It never wound up getting mounted at all but has been in a box. I finally mounted it on a .243 for my boy to shoot this fall and took it hunting.

it rained on us while we were hunting, and the scope fogged up like a fat guy's glasses in a marathon.

You can't even see through it. So I call cabelas customer service to see how to exchange it for one that works to see what the best way to do the exchange is.

they are telling me I have to have a receipt for it or they won't exchange it, warranty it, look at it nothing. This is a scope I bought a year or two ago and has been sitting in a box. I also BUY from Cabelas, specifically BECAUSE of their no hassle, no BS warranty.

well this is both BS, and a Hassle. No I'm not out a bunch of money, and I'll recover from the aggravation in short order, but having spent a CRAPLOAD of money at cabelas in the last 5 years, I am pissed they are giving me a run around about it. Even the cust service rep who was looking through the charges was saying "wow you spend a lot of money with us".

so you think she'd say "well we'll help you this time" or "in the future you need to keep all your receipts" etc. nope, just "sorry, can't help you".

so this is a warning, of the two "Cabelas Alaskan Guide Premium" items I've bought, both failed. that's a 100% failure rate for me, and two: Cabelas is no longer a no BS, no hassle warranty shop, even on "lifetime guarantee" items. So buyer beware.

if I can keep one person from making the same mistake and spending money on the Cabelas Alaskan Guide brand or thinking Cabelas will support them if they have a product failure, then mission accomplished.

I don't expect Cabelas to hand me cahs without a receipt, I don't even expect a new scope, but to refuse warranty service on a "lifetime Guarantee " item?

BS. plain and simple.

Posted: 10/25/2010 10:37:16 AM EDT

[#1]

I think it would be fair to buy another just like it (but hopefully working), then use that receipt to return for cash.

In the case of those rebranded Chinese scopes, the warranty is more of a marketing ploy that a pledge of quality.

I usually staple the receipt into the manual, then file the manual...

Posted: 10/25/2010 10:37:42 AM EDT

[#2]

Yeah they are screwing you. Since you are the kind of guy who keeps his boxes, in the future just put the receipt in the box.

Posted: 10/25/2010 10:38:10 AM EDT

[#3]

If they knew you spent a lot with them then they knew when you bought the scope.
Recently, I tried to return a pair of Lacrosse boots that split on the sides without the receipt, and even though they told me they had a record of me buying them from Cabelas, they would not take them back and told me to call Lacrosse.
Thankfully Lacrosse replaced them, but I am out about ten dollars for the shipping.

ETA: I also spent a lot of money with them over the years; their stuff is usually good quality but overpriced except when on clearance.

Posted: 10/25/2010 10:39:17 AM EDT

[#4]

the reviews said this one was a Japanese built model but who knows. I will look a lot closer to see, it's probably chinese.

my mistake. I told the customer service lady I wasn't mad, there is always Sportsman's warehouse and Leupold to buy scopes from!

I bought a 1950 Winchester M70 with a Leupold on top that has some gunk inside it. I called them they said send it back and we'll fix it.

Posted: 10/25/2010 10:39:46 AM EDT

[#5]

Quoted:
If they knew you spent a lot with them then they knew when you bought the scope.
Recently, I tried to return a pair of Lacrosse boots that split on the sides without the receipt, and even though they told me they had a record of me buying them from Cabelas, they would not take them back and told me to call Lacrosse.
Thankfully Lacrosse replaced them, but I am out about ten dollars for the shipping.

well fuck I guess not more fucking Cabelas for me

Posted: 10/25/2010 10:47:50 AM EDT

[#6]

I *may* have the receipt, I tend to keep those things, and I still have all the box and wrap and cloth sock they put it in but on things I know I'm keeping and will never resell or return, and that have a lifetime warranty, I tend not to track them or keep them.

I just assumed that because it was cabelas, and their "premium" line, and had a "lifetime guarantee" that I wouldn't have to worry about it.

like the previous poster said, not a huge amount of skin off my nose, but a HUGELY short sighted move on their part. I think last year I spent just shy of 4 K with them.

and I have to drive further to do it. but if they are going to be asses, I will just shop somewhere else.

Posted: 10/25/2010 10:52:47 AM EDT

[#7]

Quoted:
If they knew you spent a lot with them then they knew when you bought the scope.
Recently, I tried to return a pair of Lacrosse boots that split on the sides without the receipt, and even though they told me they had a record of me buying them from Cabelas, they would not take them back and told me to call Lacrosse.
Thankfully Lacrosse replaced them, but I am out about ten dollars for the shipping.

ETA: I also spent a lot of money with them over the years; their stuff is usually good quality but overpriced except when on clearance.

This. I've been to Cabela's and had sales people tell me while ringing me up "OH- I see you bought some .223 about a year ago- if you need more we are having a sale on that caliber right now". Somewhere in that digital data that they use to direct market you is every fooking purchase you ever made so they can easily see if you had ever purchased such an item.

I would also suggest sending your pissed off e-mail to the CEO- cut out any middlemen and go right to the top.

Posted: 10/25/2010 10:53:20 AM EDT

[#8]

Wow, that sucks donkey balls.

Posted: 10/25/2010 10:54:35 AM EDT

[#9]

Quoted:

if I can keep one person from making the same mistake and spending money on the Cabelas Alaskan Guide brand or thinking Cabelas will support them if they have a product failure, then mission accomplished.

Well... here's one.

If they can't take care of a very good customer on their own brand of shit, they can go piss up a rope.

Posted: 10/25/2010 10:54:40 AM EDT

[#10]

Cabelas and others give lip service to no-hassle, no b.s. return policy, but L.L. Bean is the ONLY one that really does it.

In my experience, L.L. Bean bends over backwards to make the customer happy, even when they shouldn't.

Cabelas fucked me on "price-matching" a Wilson magazine that was on THEIR OWN WEBSITE for less than the store price. The stupid lady at the counter would not give me the discount, and instead of calling a manger over to the register, wanted me to walk half-way across the store to "customer service" to see if they would do the price. I said no thanks, left, and bought the mag at my local fun store for less.

Posted: 10/25/2010 10:54:53 AM EDT

[#11]

Write a letter to the CEO (google it). I betcha your problem gets taken care of.

Posted: 10/25/2010 10:56:37 AM EDT

[#12]

Quoted:

Write a letter to the CEO (google it). I betcha your problem gets taken care of.

Probably would, but it's ridiculous that you'd have to go through the hassle for Cabela's branded "lifetime" trash.

Posted: 10/25/2010 10:56:41 AM EDT

[#13]

Move it up the chain of command. This usually results in rapid course corrections on Cabelas part.

Posted: 10/25/2010 10:58:28 AM EDT

[#14]

Strange, the Cabela's here in Hamburg looks up the price I paid, at the time I bought it, then if they have the item in stock, gives me a "credit" for the old price I paid, then "charges" me that same price.

The net is that I get a new, Cabela's brand optic, at no cost.

The Alaskan Guide series is made in Japan, says so on the box and the scope/bino's.

I know their lower lines are made in China, like every one else.

I do not like Cabela's new clothing exchange, buy the eff'ing extended warranty, crap, though.

I have my thoughts as to why they decided to go this way with their clothing, but w/o actually talking to someone at Cabela's, it is speculation on my part.

Posted: 10/25/2010 10:59:40 AM EDT

[#15]

Quoted:
Cabelas and others give lip service to no-hassle, no b.s. return policy, but L.L. Bean is the ONLY one that really does it.

In my experience, L.L. Bean bends over backwards to make the customer happy, even when they shouldn't.

interesting story: My dad breeds and sells Black labs as a hobby and has gotten quite a reputation for the quality of his dogs and has sold to some surprisingly famous people over the years.

one of them was the President of L.L. Bean. He was over looking at some dogs one time and my dad was commenting about how much he loved the LL bean sleeping bags that he had that they'd gotten as a wedding present when they were first married. (this is 25 years after they got married and those bags were still going strong)

the LL bean guys said that that's why they got out of making the sleeping bags, because very few people ever bought more than one in a lifetime because they never wore out or really went bad, and the cost of producing them and having to get a new customer for every bag they sold was too high

so they stopped selling them.

my dad STILL has those bags and they still are some of the best sleeping bags I've ever seen.

Posted: 10/25/2010 11:00:12 AM EDT

[#16]

Have receipts for anythign else you bought there over the last few years?

If so...road trip. Return everything you can.

TRG

Posted: 10/25/2010 11:01:54 AM EDT

[#17]

Always had pretty good luck with Cabela's. I would simply call back you may get a different answer. They should be able to look up the order in their system. I had to do this with a couple of trail cameras and they gave me a link to the order so I could send the product to the manufacturer.

If they don't tell you what you want to hear ask, " to speak to someone smarter than the person you are talking to since they obviously are not smart enough to solve your problem" and If you say this in a really calm tone it is even more fun.

Posted: 10/25/2010 11:02:13 AM EDT

[#18]

I had the same problem with an alaskan guide scope and they exchanged it for me without a receipt. I traded for a bushnell elite for a muzzleloader. They even gave a discount on the elite.

Posted Via AR15.Com Mobile

Posted: 10/25/2010 11:03:48 AM EDT

[#19]

I could see that if the item only had a 1 year warranty etc, but lifetime means just that

Posted: 10/25/2010 11:15:20 AM EDT

[#20]

Hell, WAL-MART has a better return policy.

Given the premium cabela's charges, I'd be pissed too.

If I was cabela's, I'd also be monitoring the busiest gun forum on the web.

Posted: 10/25/2010 11:27:59 AM EDT

[#21]

I'm done with Cabela's.
The one around here is getting sketchy. You go out on the floor and there are opened boxes everywhere. Some boxes even have that little leaving the store sticker on them. I bought a pair of their waders and within two uses the things started leaking.
On top of that the customer service sucks anymore. I went to buy a shotgun a few months back and asked the guy what he thought about the two pump guns I was looking at, his answer - "they're both pump guns, they do the same thing" and then walked off.

Posted: 10/25/2010 11:30:37 AM EDT

[#22]

I bought a $10 dollar pair of Cabela's brand jeans from a door buster sale two years ago. When one of the seams split, I went in with the jeans (no receipt) and they let me pick out another pair of more expensive jeans no charge. However, the last time I was in there, they tried to sell me an extended warranty on something ( I forget what). Odd as I thought everything sold there already had a lifetime warranty.

Opposite end of the customer service spectrum: My friend bought an Eddie Bauer suitcase with a lifetime warranty. He spent good money on it, but figured he could go to an Eddie Bauer store close to him if there were any problems with it. A few years later, it tore at one of the seams so he brought it back to the same store he bought it at. They told him the lifetime warranty was the "expected lifetime of the item" and that it lasted longer than the expected time frame. He even called customer service and they told him the same thing, though they couldn't quantify how long the lifetime was/supposed to be, but that he already surpassed it.

Posted: 10/25/2010 3:05:26 PM EDT

[#23]

I am going to local store tomorrow with my boxes to argue my case. If that doesn't work, I will email the president. I found his email address and will try that.

Posted: 10/25/2010 3:05:29 PM EDT

[#24]

that is crazy.. its not like you can bought that scope at another store and not from them...

i saw an article in the consumer reports about 'lifetime warranties'.. As mentioned in the post above, these socks had a lifetime warranty was just until the sock wore out then the warranty ended.. thats just wrong..

Brian

Posted: 10/25/2010 3:20:23 PM EDT

[#25]

Quoted:
Cabelas and others give lip service to no-hassle, no b.s. return policy, but L.L. Bean is the ONLY one that really does it.

In my experience, L.L. Bean bends over backwards to make the customer happy, even when they shouldn't.

Cabelas fucked me on "price-matching" a Wilson magazine that was on THEIR OWN WEBSITE for less than the store price. The stupid lady at the counter would not give me the discount, and instead of calling a manger over to the register, wanted me to walk half-way across the store to "customer service" to see if they would do the price. I said no thanks, left, and bought the mag at my local fun store for less.

REI and Dillon are good.

Sears will replace craftsman hand tools without too much argument. I did find out the hard way that a torque wrench is not considered a hand tool

They were nice and replaced in anyways, which is what Cabela's should have done for you.

Posted: 10/25/2010 3:24:26 PM EDT

[#26]

FPW

Posted: 10/25/2010 3:43:34 PM EDT

[#27]

Something isn't right.

If there is a Cabelas in the area, go in person and they will exchange it no questions asked. I've done this with both Cabelas Gear and non-Cabelas gear (Surefire flashlight) at the Scarborough, ME store.

If you don't have a store in the area, I'd call again and politely ask for a manager. Tell them you are a good customer and they will make it right.

I'm a fan of Cabelas b/c they have always helped me out in these sort of situations. Give them a second chance and see what happens, then please report back.

Posted: 10/25/2010 3:56:02 PM EDT

[#28]

Quoted:
Something isn't right.

If there is a Cabelas in the area, go in person and they will exchange it no questions asked. I've done this with both Cabelas Gear and non-Cabelas gear (Surefire flashlight) at the Scarborough, ME store.

If you don't have a store in the area, I'd call again and politely ask for a manager. Tell them you are a good customer and they will make it right.

I'm a fan of Cabelas b/c they have always helped me out in these sort of situations. Give them a second chance and see what happens, then please report back.

I was in the Hamburg, PA store when customer service wouldn't take my defective boots back.

Posted: 10/25/2010 4:04:53 PM EDT

[#29]

Tagged for updates.

Posted: 10/25/2010 4:10:34 PM EDT

[#30]

Sounds like Cabela's is clamping down.

Take a trip back into their bargain cave and you'll understand. Half the crap back there is worn out trash that Cabela's got defrauded on. Boxes of Brand "X" but when you open it up it's a 20 year old, worn out brand "Y" the yokel brought in for exchange.

I've even seen factory Remington synthetic stocks with tags that said they were Boyd's or McMillan. Some folks have no morals.

Posted: 10/25/2010 4:13:54 PM EDT

[#31]

Quoted:
the reviews said this one was a Japanese built model but who knows. I will look a lot closer to see, it's probably chinese.

my mistake. I told the customer service lady I wasn't mad, there is always Sportsman's warehouse and Leupold to buy scopes from!

I bought a 1950 Winchester M70 with a Leupold on top that has some gunk inside it. I called them they said send it back and we'll fix it.

Leupold has one of the best warranties in the business. Hell, you don't even have to be the original owner or have a receipt! Sorry for your troubles with Cabelas. I have never had a problem with them.

Posted: 10/25/2010 8:37:41 PM EDT

[#32]

Quoted:
Sounds like Cabela's is clamping down.

Take a trip back into their bargain cave and you'll understand. Half the crap back there is worn out trash that Cabela's got defrauded on. Boxes of Brand "X" but when you open it up it's a 20 year old, worn out brand "Y" the yokel brought in for exchange.

I've even seen factory Remington synthetic stocks with tags that said they were Boyd's or McMillan. Some folks have no morals.

no I totally get that. it irritates me when I see a pair of boots in the bargain cave that has obviously been worn for a couple years, are all broken down and muddy and well worn that someone returned.

I'm not asking them to take an old, abused scope back and give me cash, just warranty this one. I don't even care if they won't give me a new one, heck I want this one back. just without all the extra water in it.

I found the box and sock etc tonight, no receipt. I'm going to lehi cabelas tomorrow to plead my case, I will start with ignorance, just show up with rifle and case and box and ask them to swap it out.

then we'll go from there......

Posted: 10/25/2010 8:48:25 PM EDT

[#33]

I find it hard to find a deal at Cabelas. Its like a boutique or something. People really buy optics and shit there?

Example: Binoculars for $89 at cabelas were $50 on Ebay or Amazon. Same exact product.

Posted: 10/26/2010 9:38:21 AM EDT

[#34]

Quoted:
I find it hard to find a deal at Cabelas. Its like a boutique or something. People really buy optics and shit there?

Example: Binoculars for $89 at cabelas were $50 on Ebay or Amazon. Same exact product.

To be fair, that's true of a lot stores. Cabela's often does have higher prices if there's not a sale or coupon, but the trade off has always been no hassle customer service (until now?) and supporting a chain brick and mortar than sells all firearms, accessories, etc.

Posted: 10/26/2010 9:45:10 AM EDT

[#35]

Quoted:
I find it hard to find a deal at Cabelas. Its like a boutique or something. People really buy optics and shit there?

Example: Binoculars for $89 at cabelas were $50 on Ebay or Amazon. Same exact product.

Agreed. Good place to get ideas for shit you need ,then go elsewhere to buy.

Posted: 10/26/2010 9:57:14 AM EDT

[#36]

Quoted:

Quoted:
Sounds like Cabela's is clamping down.

Take a trip back into their bargain cave and you'll understand. Half the crap back there is worn out trash that Cabela's got defrauded on. Boxes of Brand "X" but when you open it up it's a 20 year old, worn out brand "Y" the yokel brought in for exchange.

I've even seen factory Remington synthetic stocks with tags that said they were Boyd's or McMillan. Some folks have no morals.

no I totally get that. it irritates me when I see a pair of boots in the bargain cave that has obviously been worn for a couple years, are all broken down and muddy and well worn that someone returned.

I'm not asking them to take an old, abused scope back and give me cash, just warranty this one. I don't even care if they won't give me a new one, heck I want this one back. just without all the extra water in it.

I found the box and sock etc tonight, no receipt. I'm going to lehi cabelas tomorrow to plead my case, I will start with ignorance, just show up with rifle and case and box and ask them to swap it out.

then we'll go from there......

There's a ton of truth there.......once again it's the few that ruin it for the majority! OP certainly has a legit complaint/issue and I hope that Cabela's can sort through this and make it right for one who is obvioulsy a good customer. Will be looking to see how you make out.

RG

Posted: 10/26/2010 10:01:09 AM EDT

[#37]

Quoted:
So I bought a Cabelas Alaskan Guide 4x16 scope a year or two ago to put on a rifle. It never wound up getting mounted at all but has been in a box. I finally mounted it on a .243 for my boy to shoot this fall and took it hunting.

it rained on us while we were hunting, and the scope fogged up like a fat guy's glasses in a marathon.

You can't even see through it. So I call cabelas customer service to see how to exchange it for one that works to see what the best way to do the exchange is.

they are telling me I have to have a receipt for it or they won't exchange it, warranty it, look at it nothing. This is a scope I bought a year or two ago and has been sitting in a box. I also BUY from Cabelas, specifically BECAUSE of their no hassle, no BS warranty.

well this is both BS, and a Hassle. No I'm not out a bunch of money, and I'll recover from the aggravation in short order, but having spent a CRAPLOAD of money at cabelas in the last 5 years, I am pissed they are giving me a run around about it. Even the cust service rep who was looking through the charges was saying "wow you spend a lot of money with us".

so you think she'd say "well we'll help you this time" or "in the future you need to keep all your receipts" etc. nope, just "sorry, can't help you".

so this is a warning, of the two "Cabelas Alaskan Guide Premium" items I've bought, both failed. that's a 100% failure rate for me, and two: Cabelas is no longer a no BS, no hassle warranty shop, even on "lifetime guarantee" items. So buyer beware.

if I can keep one person from making the same mistake and spending money on the Cabelas Alaskan Guide brand or thinking Cabelas will support them if they have a product failure, then mission accomplished.

I don't expect Cabelas to hand me cahs without a receipt, I don't even expect a new scope, but to refuse warranty service on a "lifetime Guarantee " item?

BS. plain and simple.

You are right, it is BS......on YOUR part! There is no way to prove you bought it from them and you STILL expect them to take it back? Sorry, your whining doesn't hold water.

Posted: 10/26/2010 10:10:43 AM EDT

[#38]

Quoted:
You are right, it is BS......on YOUR part! There is no way to prove you bought it from them and you STILL expect them to take it back? Sorry, your whining doesn't hold water.

Posted: 10/26/2010 10:17:00 AM EDT

[#39]

Quoted:
I *may* have the receipt, I tend to keep those things, and I still have all the box and wrap and cloth sock they put it in but on things I know I'm keeping and will never resell or return, and that have a lifetime warranty, I tend not to track them or keep them.

I just assumed that because it was cabelas, and their "premium" line, and had a "lifetime guarantee" that I wouldn't have to worry about it.

like the previous poster said, not a huge amount of skin off my nose, but a HUGELY short sighted move on their part. I think last year I spent just shy of 4 K with them.

and I have to drive further to do it. but if they are going to be asses, I will just shop somewhere else.

Gander Mountain has free shipping, all the time.

Cabela's is a 45 min. drive for me. There is a GM in my city.

I still buy from GM's website sometimes.

Posted: 10/26/2010 10:19:49 AM EDT

[#40]

Quoted:

Quoted:
So I bought a Cabelas Alaskan Guide 4x16 scope a year or two ago to put on a rifle. It never wound up getting mounted at all but has been in a box. I finally mounted it on a .243 for my boy to shoot this fall and took it hunting.

it rained on us while we were hunting, and the scope fogged up like a fat guy's glasses in a marathon.

You can't even see through it. So I call cabelas customer service to see how to exchange it for one that works to see what the best way to do the exchange is.

they are telling me I have to have a receipt for it or they won't exchange it, warranty it, look at it nothing. This is a scope I bought a year or two ago and has been sitting in a box. I also BUY from Cabelas, specifically BECAUSE of their no hassle, no BS warranty.

well this is both BS, and a Hassle. No I'm not out a bunch of money, and I'll recover from the aggravation in short order, but having spent a CRAPLOAD of money at cabelas in the last 5 years, I am pissed they are giving me a run around about it. Even the cust service rep who was looking through the charges was saying "wow you spend a lot of money with us".

so you think she'd say "well we'll help you this time" or "in the future you need to keep all your receipts" etc. nope, just "sorry, can't help you".

so this is a warning, of the two "Cabelas Alaskan Guide Premium" items I've bought, both failed. that's a 100% failure rate for me, and two: Cabelas is no longer a no BS, no hassle warranty shop, even on "lifetime guarantee" items. So buyer beware.

if I can keep one person from making the same mistake and spending money on the Cabelas Alaskan Guide brand or thinking Cabelas will support them if they have a product failure, then mission accomplished.

I don't expect Cabelas to hand me cahs without a receipt, I don't even expect a new scope, but to refuse warranty service on a "lifetime Guarantee " item?

BS. plain and simple.

You are right, it is BS......on YOUR part! There is no way to prove you bought it from them and you STILL expect them to take it back? Sorry, your whining doesn't hold water.

Problem with your statement is. IS THAT IT IS A CABELAS BRAND SCOPE. So it had to be purchased from Cabelas.

Posted: 10/26/2010 10:25:18 AM EDT

[#41]

I don't buy anything but leupold scopes

a scope is either really excellent or it's a POS. no middle ground

a used vx-ii 3-9x is the best value of the scope world

Posted: 10/26/2010 10:28:06 AM EDT

[#42]

make copies of the original receipt, they will fade after a year and will be no good!

Posted: 10/26/2010 10:30:36 AM EDT

[#43]

Quoted:
Cabelas and others give lip service to no-hassle, no b.s. return policy, but L.L. Bean is the ONLY one that really does it.

In my experience, L.L. Bean bends over backwards to make the customer happy, even when they shouldn't.

Cabelas fucked me on "price-matching" a Wilson magazine that was on THEIR OWN WEBSITE for less than the store price. The stupid lady at the counter would not give me the discount, and instead of calling a manger over to the register, wanted me to walk half-way across the store to "customer service" to see if they would do the price. I said no thanks, left, and bought the mag at my local fun store for less.

My dad chucked a Nikon Buckmaster out of a stand about 15-18 feet tall. He mailed it to them with a note that said " think its broke". About ten days later he gets a letter saying they need his OK to do some work on the scope even though the total "cost" for repair was listed as $0.00, the scope was also in the mailbox so he never called

Posted: 10/26/2010 10:32:17 AM EDT

[#44]

Quoted:
Move it up the chain of command. This usually results in rapid course corrections on Cabelas part.

this and it applies to most things. don't leave it in the hands of a customer service rep.

Posted: 10/26/2010 10:35:33 AM EDT

[#45]

Interesting that they won't even look at it. They should have record of the sale, I'm sure they could pull it up, but likely don't want to. Was it bought on a cableas card? That should be really easy to find.

Posted: 10/26/2010 10:38:48 AM EDT

[#46]

That is a big change from the past. I wanted to return some dies that I have never used a few years ago, and I had lost the receipt. I called Cabela's and they told me when I bought it and what the order number was for the exchange.

Posted: 10/26/2010 10:42:21 AM EDT

[#47]

They can look up your purchase using either your name or credit card.

Posted: 10/26/2010 10:46:40 AM EDT

[#48]

Quoted:

Quoted:
So I bought a Cabelas Alaskan Guide 4x16 scope a year or two ago to put on a rifle. It never wound up getting mounted at all but has been in a box. I finally mounted it on a .243 for my boy to shoot this fall and took it hunting.

it rained on us while we were hunting, and the scope fogged up like a fat guy's glasses in a marathon.

You can't even see through it. So I call cabelas customer service to see how to exchange it for one that works to see what the best way to do the exchange is.

they are telling me I have to have a receipt for it or they won't exchange it, warranty it, look at it nothing. This is a scope I bought a year or two ago and has been sitting in a box. I also BUY from Cabelas, specifically BECAUSE of their no hassle, no BS warranty.

well this is both BS, and a Hassle. No I'm not out a bunch of money, and I'll recover from the aggravation in short order, but having spent a CRAPLOAD of money at cabelas in the last 5 years, I am pissed they are giving me a run around about it. Even the cust service rep who was looking through the charges was saying "wow you spend a lot of money with us".

so you think she'd say "well we'll help you this time" or "in the future you need to keep all your receipts" etc. nope, just "sorry, can't help you".

so this is a warning, of the two "Cabelas Alaskan Guide Premium" items I've bought, both failed. that's a 100% failure rate for me, and two: Cabelas is no longer a no BS, no hassle warranty shop, even on "lifetime guarantee" items. So buyer beware.

if I can keep one person from making the same mistake and spending money on the Cabelas Alaskan Guide brand or thinking Cabelas will support them if they have a product failure, then mission accomplished.

I don't expect Cabelas to hand me cahs without a receipt, I don't even expect a new scope, but to refuse warranty service on a "lifetime Guarantee " item?

BS. plain and simple.

You are right, it is BS......on YOUR part! There is no way to prove you bought it from them and you STILL expect them to take it back? Sorry, your whining doesn't hold water.

Problem with your statement is. IS THAT IT IS A CABELAS BRAND SCOPE. So it had to be purchased from Cabelas.

It's irrelevant where it was purchased. If a store offers a lifetime warranty on something but they require proof of purchase to honor it then, it stands to reason, you should retain your proof of purchase if you want it worked on/replaced.

There is absolutely nothing, at all, out of the ordinary for a store to require proof of purchase for customer service issues. It's the standard practice in the retail industry. It's vastly more uncommon for a store not to do so.

Anyone who would get bent about the fact that they neglected to retain the documents necessary for warranty work and the warranty provider refused to service the product because of it has got a real sense of entitlement.

Having worked many moons ago in retail store management I can assure you that Cabela's is not going to be the least bit put out by your refusal to shop there in the future. I was always happier when unreasonable customers told me they'd never come back. Nearly every, single one was lying when they said that though so, I didn't make out as well as I'd wanted. They always came back.

It's not Cabela's that is being unreasonable here. IMHO

Posted: 10/26/2010 10:46:53 AM EDT

[#49]

Quoted:
They can look up your purchase using either your name or credit card.

Exactly, and, if you get a thermal receipt, you need to make a copy, because the thermal receipt will fade.

TXL

Posted: 10/26/2010 10:49:53 AM EDT

[#50]

Have someone else handle it for you. They can tell Cabela's it was a gift and that's why they don't have the receipt.

[ARCHIVED THREAD] - Cabelas Rant Thread: No Warranty or Exchange on a lifetime guarantee item without receipt UPDATE PG2 (Page 1 of 2)

General » General Discussion

Warning

Confirm Action

About AR15.COM

Stay Connected

Newsletter

Contact Us