Posted: 9/11/2013 9:04:43 AM EDT
Brownells doesn't have an industry forum, so just a hat's off to their customer service.
I ordered some Manganese Parkerizing Solution from them last February, put it on the shelf for a future project.
A week ago I noticed that the container failed, and it was leaking through the unopened box.
Gave them a call today to ask what to do, and the nice lady said " we'll send you one right out UPS"
All she did was verify my address, look up and verify my order, and ship me a new one.
No copy of the invoice, no photos, NADA.
Gotta love those people.
And they're site sponsers.
They actually do have an industry forum here!
That being said, they have always been good to go in my book too.
I like Brownells a lot. Every time I would order something from them, I would get a thick magazine with everything I could dream of.