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1/25/2018 7:38:29 AM
Posted: 7/10/2002 8:50:35 PM EST
AT&T is no help. While I commend the young lady for trying, she couldnt find my computer if I shoved it....in her trash can. Reading is fundamental.... I have never had much trouble, but today something weird started...10 minutes online and the connection goes dead. Like clockwork. They also said I had low speeds. It doesnt seem slow, but the difference between 80 & 100 mph is hard to see I guess. Any clue as to where I need to look. No new software changes...I usually am online constant, but this is bumming me out....10 minutes coming fast, Ill be back......[b]THANKS![/b]
Link Posted: 7/10/2002 8:53:23 PM EST
Did the lady check the network status on their end?
Link Posted: 7/10/2002 8:54:06 PM EST
What kind o cable modem do you have? Single 'puter or on a network?
Link Posted: 7/10/2002 9:14:14 PM EST
Sea- I dont know what she did or didnt do. Half our conversation was in Spanish, and I am from Ohio, my Spanglish sux!. jt- RCA, single PC..... It just started suddenly. Is there a logoff virus???? Thanks fellas.
Link Posted: 7/10/2002 9:34:59 PM EST
Should've asked for someone else when they couldn't help you and when you couldn't understand the person.
Link Posted: 7/10/2002 10:58:18 PM EST
Link Posted: 7/11/2002 2:56:21 AM EST
reboot your computer while doing the above, push the reset button on the back of the RCA modem (small recessed hole) for about 5 seconds. (I'm sure they've already asked you to do this.) If that doesnt resolve anything, check the coaxial connectors, EVERYWHERE that the cable runs. You should also NOT have any cable NOT hooked up to something. An 'open' connector is not good for system performance, let alone interference problems. all that being done and you still have a problem, call AT&T. Have them send someone out to check the condition of the signal at your modem.
Link Posted: 7/11/2002 3:46:29 AM EST
I will call 'em back 2nite....... Thanks!
Link Posted: 7/11/2002 4:56:26 AM EST
You check email now.
Link Posted: 7/11/2002 4:59:15 AM EST
I've also had problems in the past. Sometimes even the tech was baffled. He blamed it on an outdated infrastructure. Can you eliminate your household cabling as a potential source of the problem? I tried that by running a cable directly from my modem to the splitter outside the house. If it still doesn't work, this will prevent the techs from erroneously blaming your in-house cabling.
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