I bought a new digital camera in December and accidentally damaged it cosmetically, but functioned as new. Brought it back with original receipt, and they offered me a refund w/ restocking fee (about $50) since it was open boxed and used. Again, nothing wrong with the camera.
I paid $369 for it, minus about $50 in restocking fee leaves me with about $20. So my final refund is actually about $315. This is where it gets good. I can buy the same camera back from them ONLINE for $284. Add to that a 4 yr Ext Warranty Plan and I'm still making money on this deal. I had no intentions of doing anyone wrong. They just handed it over to me. So in essence, I end up spending about $25 less than before, getting a brand new undamaged camera, + a 4 year warranty. Not a bad deal. Now THAT'S Customer service. The only hitch was that they didn't have my camera in stock, but I'll receive it by mail before the end of the week.
Unless I've done my numbers wrong, I think I'm actually ahead on this deal, but I'll be happy even if it cost me a little more. It's not like I was out to screw anyone over. I just wanted a new camera.