Hello!
I sent a USP Tactical for service about 2 years ago. It took HKUSA over a month to even log that they had received it. That was the first firearm I have ever shipped and I was freaked.
I imagined the box out in the rain and being used to hold the shipping/receiving door open.
I imagined the pistol being used in a murder spree after being stolen.
I finally posted my first time on rec.guns titled "Should I complain to the BATF?" That was the only way to get their attention.
Weeks after my complaint I received the weapon back along with a $5 HK-logoed Timex and a foam beer chiller. Work order stated no problems.
Weapon still wouldn't fire in single action. I (being no armorer or gunsmith) finally deduced that the trigger stop would unscrew enough to interfere with the single action break but not the double action. Who puts a trigger stop on a gun they market as "Tactical?"
Sold it immediately and retreived all of my money because, at the time, everyone thought H&Ks with threaded barrels were cool (I found it was the cheapest H&K with adjustable sights).
Will never buy a H&K again.
James
P.S. After over 15,000 rounds, my Sig P229 bent/crimped the recoil spring while firing. Still worked intermittently but was shreading the plastic guide rod. I called SigArms...
Me: Hi, I have a 229 .40 and I bent my recoil spring. Now it is shreading the guide rod and causing the gun to jam.
SigArms: What is your address?
Me: (gave my address)
SigArms: Will send you a new spring and metal guide rod right away.
Me: Do you need my serial number?
SigArms: No.
Me: Oh, okay. Uhh...Thanks!
SigArms: No problem, Thanks for calling. Bye
Me: Bye.
Two days later via USPS first class mail came a spring and metal guide rod. Bought two more Sigs and *will* buy again.