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9/23/2020 3:47:02 PM
Posted: 4/28/2015 11:08:53 PM EDT
I got a question.
Say a 2013 F-150 comes into the shop with 41,000 miles and a seized engine.  Still under warranty.

Does Ford just toss a new engine in, or does the old one get torn down and inspected first?

The reason I ask.

There is an old fleabag around town that came in to the shop asking for a few gallons of used engine oil.

Turns out he never checks his oil and ran it dry and ruined the motor, and he wanted to dump some used oil in it so they wouldn't know it got ran dry.

This guy is tighter than bark on a tree and I imagine the truck has only seen one or two oil changes in 41,000 miles.
Link Posted: 4/28/2015 11:16:13 PM EDT
No car or truck should run dry in only 41K miles.
Link Posted: 4/28/2015 11:19:17 PM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By FrankSymptoms:
No car or truck should run dry in only 41K miles.
View Quote


He never changes the oil.  For all I know the it took 37,000 miles to empty it out.
This guy is a complete moron, he won't fix anything until it won't move anymore.
Link Posted: 4/29/2015 6:26:33 AM EDT
[Last Edit: 4/29/2015 6:28:38 AM EDT by peligro113]
Originally Posted By paul463:
I got a question.
Say a 2013 F-150 comes into the shop with 41,000 miles and a seized engine.  Still under warranty.

Does Ford just toss a new engine in, or does the old one get torn down and inspected first?

The reason I ask.

There is an old fleabag around town that came in to the shop asking for a few gallons of used engine oil.

Turns out he never checks his oil and ran it dry and ruined the motor, and he wanted to dump some used oil in it so they wouldn't know it got ran dry.

This guy is tighter than bark on a tree and I imagine the truck has only seen one or two oil changes in 41,000 miles.
View Quote


Former tech here, the engine will be torn down to find the cause of the failure, if the dealer doesn't do it they risk getting the engine charged back from Ford.

Most of the times the dealer will just replace the block, known as a short block, if the engine is really fucked, they'll replace the whole engine, known as a long block.


ETA: they'll probably ask for maintenance records
Link Posted: 4/29/2015 11:53:03 AM EDT
[Last Edit: 4/29/2015 11:54:07 AM EDT by dhawkins]
I currently work at a ford dealer as parts and service director.  It will be torn down and inspected.  If it is a lack of maintenance issue the warranty will not be honored.
Link Posted: 4/29/2015 2:20:44 PM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By dhawkins:
I currently work at a ford dealer as parts and service director.  It will be torn down and inspected.  If it is a lack of maintenance issue the warranty will not be honored.
View Quote



That's what I was hoping.  Lol, he deserves it.
Link Posted: 4/30/2015 9:13:58 AM EDT
thats embarrassing

you won't change the oil in a truck? for 41,000 miles? That's ridiculous. He deserves to have the dealership fuck him on this one.

I had a friend that, in his words, refused to pay someone to change the oil on his charger R/T, but couldn't get a jack low enough to get under and get it off the ground so he could do it himself.

Didn't change the oil for ~25-30K miles (he doesn't remember how many) and pop went the engine.

I have never to this day let him forget it.
Link Posted: 4/30/2015 9:29:50 AM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By paul463:



That's what I was hoping.  Lol, he deserves it.
View Quote View All Quotes
View All Quotes
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By paul463:
Originally Posted By dhawkins:
I currently work at a ford dealer as parts and service director.  It will be torn down and inspected.  If it is a lack of maintenance issue the warranty will not be honored.



That's what I was hoping.  Lol, he deserves it.



Even with old oil in it it will be obvious to the techs there if it was ran dry. They will ask for proof he had his oil changed regularly (another benefit of only using a dealership for work)

Then again you could call the dealers around you and give them a heads up.
Link Posted: 4/30/2015 9:31:08 AM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By Sev89:
thats embarrassing

you won't change the oil in a truck? for 41,000 miles? That's ridiculous. He deserves to have the dealership fuck him on this one.

View Quote


And how exactly are they "fucking him"

He did it to himself
Link Posted: 4/30/2015 9:32:09 AM EDT
[Last Edit: 4/30/2015 9:32:34 AM EDT by Synyster06Gates]
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By peligro113:


Former tech here, the engine will be torn down to find the cause of the failure, if the dealer doesn't do it they risk getting the engine charged back from Ford.

Most of the times the dealer will just replace the block, known as a short block, if the engine is really fucked, they'll replace the whole engine, known as a long block.


ETA: they'll probably ask for maintenance records
View Quote View All Quotes
View All Quotes
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By peligro113:
Originally Posted By paul463:
I got a question.
Say a 2013 F-150 comes into the shop with 41,000 miles and a seized engine.  Still under warranty.

Does Ford just toss a new engine in, or does the old one get torn down and inspected first?

The reason I ask.

There is an old fleabag around town that came in to the shop asking for a few gallons of used engine oil.

Turns out he never checks his oil and ran it dry and ruined the motor, and he wanted to dump some used oil in it so they wouldn't know it got ran dry.

This guy is tighter than bark on a tree and I imagine the truck has only seen one or two oil changes in 41,000 miles.


Former tech here, the engine will be torn down to find the cause of the failure, if the dealer doesn't do it they risk getting the engine charged back from Ford.

Most of the times the dealer will just replace the block, known as a short block, if the engine is really fucked, they'll replace the whole engine, known as a long block.


ETA: they'll probably ask for maintenance records


How does that work if you do maintenance yourself? I change my own oil but never keep the receipts. I've got a log of when I change the oil, but that would only be worth the paper it was written on. If my engine went kaboom under warranty I'd be fucking furious if they denied the claim because I couldn't "prove" I changed the oil.
Link Posted: 4/30/2015 9:41:28 AM EDT
Discussion ForumsJump to Quoted PostQuote History
Originally Posted By Synyster06Gates:


How does that work if you do maintenance yourself? I change my own oil but never keep the receipts. I've got a log of when I change the oil, but that would only be worth the paper it was written on. If my engine went kaboom under warranty I'd be fucking furious if they denied the claim because I couldn't "prove" I changed the oil.
View Quote View All Quotes
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Discussion ForumsJump to Quoted PostQuote History
Originally Posted By Synyster06Gates:
Originally Posted By peligro113:
Originally Posted By paul463:
I got a question.
Say a 2013 F-150 comes into the shop with 41,000 miles and a seized engine.  Still under warranty.

Does Ford just toss a new engine in, or does the old one get torn down and inspected first?

The reason I ask.

There is an old fleabag around town that came in to the shop asking for a few gallons of used engine oil.

Turns out he never checks his oil and ran it dry and ruined the motor, and he wanted to dump some used oil in it so they wouldn't know it got ran dry.

This guy is tighter than bark on a tree and I imagine the truck has only seen one or two oil changes in 41,000 miles.


Former tech here, the engine will be torn down to find the cause of the failure, if the dealer doesn't do it they risk getting the engine charged back from Ford.

Most of the times the dealer will just replace the block, known as a short block, if the engine is really fucked, they'll replace the whole engine, known as a long block.


ETA: they'll probably ask for maintenance records


How does that work if you do maintenance yourself? I change my own oil but never keep the receipts. I've got a log of when I change the oil, but that would only be worth the paper it was written on. If my engine went kaboom under warranty I'd be fucking furious if they denied the claim because I couldn't "prove" I changed the oil.


Keep better records then. If it appears the engine has not been taken care of they will ask for it. "Usually" engines that have been regularly serviced are clean on the inside.

Put yourself in the dealers shoes, if someone came in with a bad engine and you asked them for proof they changed the oil and they had none, would you do the repair anyway risking the manufacture may not pay the claim to the dealership and it will effect how much you get paid? No you wouldn't. Why would you expect someone else to?

Another reason to use the dealership for service work. They have all the proof you would need and in most cases they will "go to bat" for you with the manufacture reps if there ever is a problem because you "are a good repeat customer of the service department" not just sales if you bought it there.
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