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9/19/2017 7:27:10 PM
Posted: 11/1/2005 3:24:47 PM EDT
[Last Edit: 1/10/2006 4:14:12 PM EDT by bigdb1]
I'm going insane. My daughter's Adobe Photoshop and Illustrator stopped working. An hour on the phone with what Adobe calls tech support and the answer is remove the program and reinstall. Cannot install without uninstalling first. OK, fine. I go to Windows add/remove programs and there is no remove or change button available. I put in the CD and there is no uninstall option on the CD's installation routine.

WTF? I am logged into XP as an administrator. Can anyone tell me how to make the remove button appear in control panel or where the hidden uninstall routine is?

I have tried moving and renaming the Adobe program folders to trick the installer into thinking the program wasn't installed. No dice.


Fork me! 2 months and it does it again. I am in a new dimension of pissed off.
Link Posted: 11/1/2005 3:27:08 PM EDT
I take it there's no uninstall link in the program's folder in the start menu?
Link Posted: 11/1/2005 3:29:44 PM EDT
Nope. In fact Illustrator and Photoshop don't install program groups. Just individual program icons on the start menu. Thanks for the try...
Link Posted: 11/1/2005 3:29:49 PM EDT
Click start button, click on control panel, 3rd from left at the top is "add/remove" . Hope that helps
Link Posted: 11/1/2005 3:31:38 PM EDT

Originally Posted By VT4meGunCtrlisAntiUS:
Click start button, click on control panel, 3rd from left at the top is "add/remove" . Hope that helps



Problem is when I open that and highlight the program, there is no remove or change button to click. Thanks for the try...
Link Posted: 11/1/2005 3:31:43 PM EDT
What buttons are available under Add/Remove Programs for Photoshop and Illustrator?
Link Posted: 11/1/2005 3:35:10 PM EDT
Hey, at least you have the right to call Adobe for tech support...





Link Posted: 11/1/2005 3:37:49 PM EDT

Originally Posted By mcantu:
What buttons are available under Add/Remove Programs for Photoshop and Illustrator?



None. There is only text that says I use the program "frequently".
Link Posted: 11/1/2005 3:40:38 PM EDT

Originally Posted By SubnetMask:
Hey, at least you have the right to call Adobe for tech support...








I take it you've used their "tech support" before?
Link Posted: 11/1/2005 3:43:07 PM EDT
For some reason your computer has lost the uninstall files, so Windows can't give you that option.

Try this, just plug the CD's back in and install. Then go to Add/Remove, and see if you can now uninstall.

If so, uninstall. Reboot. Reinstall the programs.
Link Posted: 11/1/2005 3:44:07 PM EDT
This may be obvious, but have you tried rebooting and then checking the "add/remove programs" menu?
Link Posted: 11/1/2005 3:44:16 PM EDT
Glad the question was raised.
I tried to uninstall mine last week.
Am facing the exact same dilemma.
Link Posted: 11/1/2005 3:44:31 PM EDT

Originally Posted By bigdb1:

Originally Posted By SubnetMask:
Hey, at least you have the right to call Adobe for tech support...








I take it you've used their "tech support" before?



Nope. It just wouldn't seem right, considering...
Link Posted: 11/1/2005 3:44:32 PM EDT

Originally Posted By SubnetMask:
Hey, at least you have the right to call Adobe for tech support...










Silly kids...get us all in trouble!
Link Posted: 11/1/2005 3:45:49 PM EDT

Originally Posted By bigdb1:

Originally Posted By VT4meGunCtrlisAntiUS:
Click start button, click on control panel, 3rd from left at the top is "add/remove" . Hope that helps



Problem is when I open that and highlight the program, there is no remove or change button to click. Thanks for the try...


Every program must have at least "remove" under there. Check some of the other applications in Add/Remove programs to see if you have a change/remove button. I know you said you were logged in as administrator, but no buttons under add/remove usually means you have no local admin rights.
Link Posted: 11/1/2005 3:46:04 PM EDT

Originally Posted By A_Free_Man:
For some reason your computer has lost the uninstall files, so Windows can't give you that option.

Try this, just plug the CD's back in and install. Then go to Add/Remove, and see if you can now uninstall.

If so, uninstall. Reboot. Reinstall the programs.



The install programs won't run until the programs are uninstalled. The uninstall programs won't run until the programs are installed. It's a do loop!
Link Posted: 11/1/2005 3:48:36 PM EDT
[Last Edit: 11/1/2005 3:50:44 PM EDT by VT4meGunCtrlisAntiUS]

Originally Posted By bigdb1:

Originally Posted By VT4meGunCtrlisAntiUS:
Click start button, click on control panel, 3rd from left at the top is "add/remove" . Hope that helps



Problem is when I open that and highlight the program, there is no remove or change button to click. Thanks for the try...



You need to click on the Adobe Icon (highlights the entire Adobe option) It will offer the option to "change or remove", go from there. If the box isn't opening, I don't know...

sorry, didn't read some of the above
Link Posted: 11/1/2005 3:48:54 PM EDT

Originally Posted By Kroagnon:

Originally Posted By bigdb1:

Originally Posted By VT4meGunCtrlisAntiUS:
Click start button, click on control panel, 3rd from left at the top is "add/remove" . Hope that helps



Problem is when I open that and highlight the program, there is no remove or change button to click. Thanks for the try...


Every program must have at least "remove" under there. Check some of the other applications in Add/Remove programs to see if you have a change/remove button. I know you said you were logged in as administrator, but no buttons under add/remove usually means you have no local admin rights.




I thought so too, but apparently not. Norton Live update has remove,iTunes has nothing, Adobe has nothing, etc....
Link Posted: 11/1/2005 3:50:08 PM EDT
do this at your own risk!!!!!!!!

Delete the adobe folder under c:\program files

Now go start, run, regedit

click ONCE on my computer, then go to edit, find, adobe, enter

delete all associated keys, after deleting key hit F3 and keep deleting associated keys until you get not found.

Follow at your own risk, this is dangerous and could kill your Windows XP!!!!!!!


WARNING!!!!!
Link Posted: 11/1/2005 3:52:08 PM EDT

Originally Posted By thedave1164:
do this at your own risk!!!!!!!!

Delete the adobe folder under c:\program files

Now go start, run, regedit

click ONCE on my computer, then go to edit, find, adobe, enter

delete all associated keys, after deleting key hit F3 and keep deleting associated keys until you get not found.

Follow at your own risk, this is dangerous and could kill your Windows XP!!!!!!!


WARNING!!!!!



I'm not quite that desperate... yet!
Link Posted: 11/1/2005 3:54:03 PM EDT
[Last Edit: 11/1/2005 3:55:29 PM EDT by Kroagnon]

Originally Posted By bigdb1:
I thought so too, but apparently not. Norton Live update has remove,iTunes has nothing, Adobe has nothing, etc....


You say you are logged in as Administrator? I would verify this... sounds access level related. Make sure the logged in account has local admin access. Power users is not enough for Adobe products.
Link Posted: 11/1/2005 3:57:35 PM EDT

Originally Posted By Kroagnon:

Originally Posted By bigdb1:
I thought so too, but apparently not. Norton Live update has remove,iTunes has nothing, Adobe has nothing, etc....


You say you are logged in as Administrator? I would verify this... sounds access level related. Make sure the logged in account has local admin access. Power users is not enough for Adobe products.



+1, reboot and verify. My photoshop CS has remove/change beside it on the add/delete menu. If that doesn't work you'll just have to delete the photoshop folder from your c:/programs and chop out all the photoshop keys from the registry. That would be my approach anyway.
Link Posted: 11/1/2005 3:57:54 PM EDT

Originally Posted By Kroagnon:

Originally Posted By bigdb1:
I thought so too, but apparently not. Norton Live update has remove,iTunes has nothing, Adobe has nothing, etc....


You say you are logged in as Administrator? I would verify this... sounds access level related. Make sure the logged in account has local admin access. Power users is not enough for Adobe products.



I agree, I just don't know how to fix it. I am logged on to the only account on the PC it is the administrator account. I even made a new admininistrator account to see if the add/remove menu would change. It did not.
Link Posted: 11/1/2005 4:07:20 PM EDT
*gollum voice*I will fix it for you...*gollum voice* Ffirst, install this spyware.....
Link Posted: 11/1/2005 4:07:34 PM EDT
Link Posted: 11/1/2005 4:08:11 PM EDT
How about system restore to a point when it worked ok??
Link Posted: 11/1/2005 4:08:32 PM EDT
XP home?
Log into administrator in *SAFE MODE*.

Then try it again.
Link Posted: 11/1/2005 4:15:07 PM EDT

Originally Posted By jstang:
How about system restore to a point when it worked ok??



That sounds good! Perhaps a quick explaination of how?
Link Posted: 11/1/2005 4:16:37 PM EDT

Originally Posted By KA3B:
www.adobe.com/support/techdocs/331405.html

www.adobe.com/support/techdocs/331300.html



Thanks! That is much better than blindly hacking through the registry!
Link Posted: 11/1/2005 4:17:43 PM EDT

Originally Posted By KA3B:
XP home?
Log into administrator in *SAFE MODE*.

Then try it again.



Yes, XP Home. Will give that a try.
Link Posted: 11/1/2005 4:20:45 PM EDT
Set it as desktop item- delete desktop item- will ask you if you want to remove it
Link Posted: 11/1/2005 4:43:29 PM EDT

Originally Posted By jstang:
How about system restore to a point when it worked ok??



real MEN turn off system restore
Link Posted: 11/1/2005 4:44:24 PM EDT

Originally Posted By bigdb1:

Originally Posted By KA3B:
www.adobe.com/support/techdocs/331405.html

www.adobe.com/support/techdocs/331300.html



Thanks! That is much better than blindly hacking through the registry!



Come on now, I haven't killed a computer when hacking the registry all week
Link Posted: 11/1/2005 5:12:35 PM EDT
Well, system restore didn't work. Logging on as an administrator in safe mode didn't work. Time to try KA38's manual removal instruction links.

Cover me boys, I'm going in!
Link Posted: 11/1/2005 5:14:29 PM EDT

Originally Posted By thedave1164:

Originally Posted By bigdb1:

Originally Posted By KA3B:
www.adobe.com/support/techdocs/331405.html

www.adobe.com/support/techdocs/331300.html



Thanks! That is much better than blindly hacking through the registry!



Come on now, I haven't killed a computer when hacking the registry all week



It wasn't you killing the PC I was worried about.
Link Posted: 11/1/2005 5:34:16 PM EDT
it didn't create a program group in the start menu?
since when. When I had photoshop it did

find the folder it's installed in and see if there is an uninstall file there
Link Posted: 11/1/2005 5:43:37 PM EDT

Originally Posted By sharky30:
it didn't create a program group in the start menu?
since when. When I had photoshop it did

find the folder it's installed in and see if there is an uninstall file there



CS2, one month old and nope, no program group. No uninstall file in the program folders or on the CD.
Link Posted: 11/1/2005 5:52:05 PM EDT

Originally Posted By thedave1164:
real MEN turn off system restore



Werd dawg.

Link Posted: 11/1/2005 6:06:00 PM EDT
[Last Edit: 11/1/2005 6:06:41 PM EDT by 7]
One thing you can try... if all else fails...

Google search for uninstall MSIEXEC /x

Basically you go to this registry key... HKEY_LOCAL_MACHINE / Software / Microsoft / Windows / CurrentVersion / Uninstall

Search for your program by clicking on each guid till you find the correct one. Hopefully you'll see something like MsiExec.exe /X{C950420B-4182-49EA-850A-A6A2ABF06C6B} in the key. (This is just an example.. don't use that one!)

Go to the command prompt and type or paste in the same info... MsiExec.exe /X{C950420B-4182-49EA-850A-A6A2ABF06C6B} (hit enter)

Hopefully this will uninstall the program. An easier way to find the proper guid (long #) is to google for the uninstall guid for the program via google or search on the programs site...

Link Posted: 11/4/2005 4:10:40 PM EDT
Success! KA38's links did 99 percent of the job and after that I had to suck it up and proceed per thedave1164's advice (tempered by the KA38 links). After a bit of judicious registry hacking the software let me reinstall and all is running well. No loss of data or other XP functionality. Lots of big hugs and kisses from the little girl.

My thanks again to all that tried to help!
Link Posted: 1/10/2006 4:09:29 PM EDT
Fork me! 2 months and it does it again. I am in a new dimension of pissed off.
Link Posted: 1/10/2006 4:49:53 PM EDT

Originally Posted By IndyNJ:
Set it as desktop item- delete desktop item- will ask you if you want to remove it



Link Posted: 1/10/2006 6:22:00 PM EDT
any spyware or anything on this box? Seems like a strange failure mode
Link Posted: 1/10/2006 8:41:52 PM EDT

Originally Posted By RyJones:
any spyware or anything on this box? Seems like a strange failure mode



Pretty sure there isn't. We bought the box brand new just to run this software package. The first failure happened after about 2 months and now this time 2 months again. We run NAV, Spybot and Ad-Aware regularly. Never any hits except cookies. The machine sits behind a hardware firewall and runs a software firewall and I don't allow scripts to run. The daughter doesn't visit any porn or Warez type sites. The preview pane in her email is turned off and she is very good about not opening anything that she isn't expecting. She also doesn't install any software (Acrobat, Flash, etc.) without asking first.

I will certainly agree that it is a strange failure mode. I've never seen (or heard) of anything like it.
Link Posted: 1/10/2006 9:32:07 PM EDT
So you're running NAV and a software firewall but you have a hardware firewall as well? Ditch the software FW and find a less resource-intensive AV.

It sounds like something is corrupting some dlls. Have you tried repairing Windows? Is this a brand PC or a white box? How long have you had it? How overloaded is it program-wise?
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