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Posted: 8/12/2002 8:19:20 AM EDT
I received my latest order from Eric last Thursday.  I ordered 720 rounds of Swiss, and 500 rounds of Federal Classic .44 Mag 240 Gr JHP.

I received 720 rounds of Swiss, and 500 rounds of American Eagle .44 Mag 240 Gr JHP.  Not what I was expecting!  Not what I had ordered!  

But, as always, it arrived in record time!!!  36 hours, 7oo road miles.

I know (after some research) that the AE and the Federal are nearly clones(same brass), and they are the same price at [url]ammoman.com[/url], BUT I WANTED THE FEDERAL CLASSIC, DAMMIT!!!

So, I shot Eric an email.  Got a reply in just a few minutes (not days). Eric asked "Do you want to exchange the ammo, shipping both ways is on us, or would you like a $XX.xx discount on your next order?"  

I replied late Friday night.  "Send me another care package".

Eric is a marketing genius!

Needless to say, I now have UPS confirmation on my "late Friday night" order.

My wife is gonna kill me...

If you are skeptical of ordering from Eric, wise up.  He is a good egg.

[url]ammoman.com[/url]

Thanks, Eric!
Link Posted: 8/12/2002 8:32:26 AM EDT
[#1]
Link Posted: 8/12/2002 8:34:51 AM EDT
[#2]
I agree. I made my first ammo purchase through him last week. Excellent to work with and replys very quickly to all questions.

Aviator  [img]www.milpubs.com/aviator.gif[/img]
Link Posted: 8/12/2002 8:36:07 AM EDT
[#3]
Quoted:
I buy all my mail order ammo through him.
He is a good guy to do business with.
View Quote



That and you at least know what its going to cost as you order it.  I hate going to the other sites and you have to create an account and other things and even then you may not know what the total is because of weight/shipping...
Link Posted: 8/12/2002 8:42:31 AM EDT
[#4]
I tried to buy from him but he doesn't ship to where I live.

So I have to buy from Natchez Shooters Supply (shameless plug for those who will ship to me).

R35
Link Posted: 8/12/2002 9:28:20 AM EDT
[#5]
Quoted:

So, I shot Eric an email.  Got a reply in just a few minutes (not days). ........
Eric is a marketing genius!
View Quote


I've told this story before, but it bears repeating.  One Saturday NIGHT while surfing I found the Ammoman.com site and had a question about ammo.  I sent an e-mail and lo and behold, about 20 minutes later I got a reply from Eric.  On a Saturday Night.  What other businessman is monitoring traffic on a Saturday Night?

Eric's commitment to customer service is making him a legend in his own time.  He should be up at Harvard or Yale lecturing the MBA students on what customer satisfaction is all about!
Link Posted: 8/12/2002 11:19:23 AM EDT
[#6]
Expect nothing less than perfection and the best customer service from Eric. He's the absolute best!
Link Posted: 8/12/2002 3:23:12 PM EDT
[#7]
I got a reply in 2 MINUTES once.  I think that Eric spends every waking moment in front of his computer refreshing his inbox.
Link Posted: 8/12/2002 3:25:17 PM EDT
[#8]
Ahhh! Some good news for a change.[beer]
Link Posted: 8/12/2002 3:28:17 PM EDT
[#9]
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